JON R. TUBB

**** ******* ***** ****

UNIT ***

HOUSTON, TEXAS 77069

addutj@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Adaptable professional with five+ years experience in direct and indirect retail sales and customer service venues. Also 15+ years experience in direct consumer and business bank lending, call center servicing, branch department management, regulatory agency compliance and other customer services in branch offices. Exceptional abilities toward building successful relationships within organizations, clients and customers, with a “take ownership” approach to work duties and responsibilities.

AREAS OF EXPERTISE

Policy & Procedure Development and Guidelines ● Standard Operating Procedures ● Data Collection & Analysis

PROFESSIONAL EXPERIENCE

Contractor: Customer Service Representative, Houston, TX

2015-present

Working as a service contractor for Customer Call Center service agencies and company’s client accounts in call center locations or work at home environment.

Work includes incoming calls, with metrics in many instances and outgoing customer service calls.

Individual customer accounts, product purchase inquiries, service inquiries and product sales calls comprised a major portion of calls. Other incoming customer calls dealt with Medical Field inquiries regarding Medicare Coverages, Medicare and Medicaid Supplemental Coverages (A, B and D) for customers of United Health, Optum, Walgreens and CVS Pharmacies Part D clients. Majority of incoming Medicare related calls occurred during the annual Medicare Open Enrollment period, between October and December.

Department Manager – Lawn and Garden BERING’S HOME CENTER, Houston, TX

Department/Retail Sales Associate, 2008-2013

Dept. Manager of daily operations of lawn and garden department of an upscale, locally owned hardware store. Order department inventory with primary vendor and outside vendors providing seasonal merchandise. Took majority of incoming department related customer service calls regarding products, or general information about department, etc.

Supervise and train sales associate team: department procedures, merchandise knowledge, customer service and customer relations/retention skills.

Promoted from Sales Associate to Department Manager/Sr. Sales Associate.

Build and maintain strong customer relationships that result in customer retention, continued sales and customer referral business.

WOODVILLE INDEPENDENT SCHOOL DISTRICT, Woodville, TX

Substitute Teacher, 2003-2008

Provided classroom instruction in U.S. History, Mathematics, and English on substitute basis for students in middle and high school grades, in a socio-economically diverse school system. Taught scheduled lesson plans as provided by teachers.

FIRST BANK & TRUST, Santa Ana, CA

Document Specialist/Collateral Auditor, 1998-2003

Consolidated, reviewed credit portfolio documentation for business, commercial, consumer and real estate loans. Audited for credit policies, underwriting and lending guidelines (per policies). Also took customer calls regarding documentation requirements and/or loan issues and consumer collections on an escalated basis, from branch offices.

FEDERAL CONTRACTOR EXPERIENCE

FEDERAL DEPOSIT INSURANCE CORPORATION (FDIC)/RESOLUTION TRUST CORPORATION (RTC), CA

Federal Sub-Contractor, 1991(FDIC) & 1991-1998 (RTC)

Chosen by federal regulatory agencies to serve with FDIC sub-contractor team, assisting in closure of illiquid bank and with the RTC to provide support in the closure of other illiquid banks, thrifts, and savings and loans.

Transitioned from Mission Viejo National Bank Loan Officer to sub-contractor, participating in bank closure at request of the FDIC.

Selected by RTC, after bank closure in 1991 to continue regulatory procedures with other lending insolvent institutions.

Additional prior employment positions include: Loan Officer; Auditor; Lending team manager for Consumer Portfolio Services; Loan Review, Credit Training Manager for First Newport Bank; and Loan Officer, compliance manager for Mission Viejo National Bank.

EDUCATION

Baylor University-Hankamer School of Business, Waco, TX, studies toward Bachelor of Business Administration.

Contact this candidate