Felisha Wade, PharmD

Peachtree City, GA 904-***-**** adduqz@r.postjobfree.com

https://www.linkedin.com/in/felisha-wade-39002a187/ Clinical Pharmacist / Pharmacy Manager

Highly adaptive and resourceful Pharmacist with more than 12 years of management experience in the retail setting. Consistently manages project deliverables and customer needs with a high level of initiative, ensuring all timelines are met (and exceeded, where possible). Eager to leverage extensive experience into a leadership role. Received NABP PASSPORT to support pharmacies during COVID-19 pandemic situation. Areas of Expertise & Technical Skills

Professional Experience

ASPEN RXHEALTH 2020 - Present

Clinical MTM Pharmacist

Deliver MTM services remotely, including Comprehensive Medication Reviews, Disease Specific Medication Reviews, and Targeted Interventions to assess appropriateness of all medications and identify barriers to adherence. Generate Personal Medication List (PML) through medication reconciliation, patient-specific Medication Action Plan (MAP), and communication with healthcare providers. Help manage medication costs through formulary or therapeutic interchanges, pill splitting, combination products, and assessment of unnecessary and/or duplicate therapies. Assess prescribed medication therapy for need for additional medications, patient educational gaps, ineffective medications, inappropriate doses, and adverse drug reactions. Follow up with patients and/or caregivers with an additional follow-up phone call and document outcomes.

Select Outcomes:

• Consistently received high scores for patient satisfaction and efficiency.

• Selected as feature Clinical Pharmacist for June 2020 and displayed on Aspen webpage. TTEC 2019 - Present

Healthcare at Home Agent

Remotely assist Medicare and/or Medicaid members with new benefit plan enrollment for 2020. Communicate with members to provide information regarding OTC plan, orders, or grievance filing. Resolve member complaints through active listening and empathy, substituting an item, and contacting the health plan for resolution. Document member interactions or transactions, inclusive of details of inquiries, complaints, or comments, as well as actions taken.

Select Outcomes:

• Received member compliments on work ethic and professionalism. CVS PHARMACY 2002 - 2018

Pharmacy Manager

Operations Management

Clinical Support & Care

Medical Benefits

Collaborative Teamwork

Callcenter / remote

experience

Medication Therapy Management

(MTM)

Budgeting & Cost Control Measures

Clinical Program Implementations

Stakeholder Relationships

Problem Solving

Communication Skills

CMS / HIPAA Regulations

MS Word, Excel, PowerPoint

Felisha Wade, PharmD

Page Two of Two

Oversaw the daily pharmacy operations with 15 - 20 staff and 3000 weekly prescriptions. Delivered $6M in sales and sought out opportunities to reduce costs. Hired and trained staff members, as well as offered performance evaluations to support professional growth. Communicated with healthcare professionals to plan, monitor, review, or evaluate the quality or effectiveness of drugs or drug regimens, providing advice on drug applications or characteristics. Maintained pharmacy files, patient profiles, charge system files, inventories, control records for narcotics and controlled drugs. Select Outcomes:

• Directed the pharmacy operations for clinical program implementations and program introductions.

• Exceeded goal metrics and expectations in the management level in several different retail locations. o Chosen to travel to other retail locations to turnaround underperforming operations. o Mentored pharmacist interns and grads that have gone on to become pharmacy management.

• Awards: Best Customer Service Award in District; Best Immunization Award in District; Best Scripts to Budget Award in District; and Best Managed Controlled Profit Award in District.

• Chosen to be in the July 2020 issue of P.O.W.E.R women of excellence magazine for recognition as a healthcare professional.

Education & Licensure / Certifications

Doctor of Pharmacy – Pharmacy & Pharmaceutical Services Florida Agricultural & Mechanical University

Licenses: Florida, Georgia, Texas

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