Retail Sales manager

CURRICULUM VITAE

PERSONAL DETAILS

Name: Linet Gatwiri Kiriinya

Address: +254-***-***-***/+974-***-***-**

Email: ****.******@*****.***

Gender: Female

Marital status: Single

Nationality: Kenyan

Current city: Doha

Visa Status: Freelance work visa

Availability: Immediately

PERSONAL ATTRIBUTES:

●Remarkable communication skills, flexible, reliable, confident, analytical, great team player with ability to multi-task and a friendly dispensation.

●Customer service oriented with empathy, cultural sensitivity and awareness with outstanding organizational skills and attention to detail.

●Maintains effective performance and great customer service with grace and demeanor.

CAREER OBJECTIVE:

●To work in a challenging, highly professional and above all motivational environment that offers multicultural experience and opportunities for expert development; in a world - to be a part of multi-sided business winning team.

ACADEMIC:

●2019:Oct-Dec Excellence training centre Doha(Certificate in Proffessional Basic make up)

●2011-2013:Nairobi Aviation College(Diploma in mass communication/Journalism)

●2009-2010:Neoweb College(Graphic design)

●2008-2009:Royal school of applied sciences(Computer Packages)

●2004-2007:Chogoria Girls High School(Kenya certificate of secondary Education)

●1995-2003:St.Johns Boarding School(Kenya certificate of primary Education)

WORKING EXPERIENCE:

Manager in Apparel group Qatar (Juicy couture luxury brand)

April 2017 to May 2019

●In charge of one sales center with a team of five employees.

●Trained staff on customer service and offered problem solution to customers.

●Hired sales staff, completed performance evaluations regularly and developed short and long-term goals for each employee; oversees training and professional development of all employees.

●Developed individual plans/targets and performance monitoring related to incentive program.

●Coordinated Group CRM and Marketing teams regarding the plans/activities related to Brand image campaigns and product promotions.

●Paid close attention to daily operations, recommended and created improved courses of action where necessary.

●Defined and explained Company’s policies and procedures to all employees and followed up with employees to ensure these practices were understood and observed.

●Focused on customer complaints sales staff are unable to rectify and took the necessary steps to resolve these complaints.

●Effectively communicated with both Area Manager and sales team on a weekly basis to review results and ensure consistency with annual projections and provides weekly reports.

●Maintains an enthusiastic attitude to build positive employee attitudes and morals.

Sales, Marketing and communications manager (Grassrock Limited)

November 2015 - November 2016

●Planed marketing campaigns and coordinated agendas with both internal and external communications.

●Analyzed market potential, identified opportunities and suggested business development strategies.

●In charge of selecting and approving agencies to work with and developing business ideas to boast sales.

Front office/Guest relations & Communications Manager (The Smith Hotels)

February 2014 - August 2015

●-Coordinated social media platforms with various departments to achieve the best company’s image and results.

●-Preparing events quotations, planning and coordinating events/conferences and ensuring customer satisfaction.

●Engaged and connected with customers face to face and through social media providing the best experience and satisfaction.

●Maintained the company’s image and planed marketing activities related to promotion of products and services.

●Ensured a quick and well-organized cash and wrap experience in all sectors.

ACHIEVEMENTS, SKILLS AND ABILITIES

●Trained personnel in Customer relations, Sales & marketing, customer care and communication.

●Trained personnel in staff dealings, events, trainings and coordination.

●Finalist in Miss Tourism Kajiado county Kenya 2014 edition.

●Trained personnel in security matters by Kenya Defense Forces Kenya.

SKILLS:

●Customer care and guest relations service.

●Proficiency in Computer applications and journalism skills.

●Proficiency in administration duties, Sales & Marketing.

●Proficiency in Fashion, arts and makeup.

HOBBIES: Traveling, socializing, Learning new cultures, community service, creative designing and makeup.

REFERENCES:

1. Miss Taherah Zaheri, Area manager Apparel Qatar, +974-***-***-**

2. Prodromos Nikolaidis, Director, Hellenic Africa, +30-697-***-****

3. Patrick Hongo, Operations Manager, the Smith Hotels, +254-***-***-***

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