IT Manager

MICHAEL RUBINFELD

*** ******* ******, ******** ******, NY 11010 ● HOME: 516-***-**** ● MOBILE: 646-***-****

**************@*******.*** ● https://www.linkedin.com/in/mike-rubinfeld-29538a5/

Experienced IT professional driven by the pursuit of delivering critical solutions that empower a business to reach its highest potential. With over 20 years of IT support and engineering experience, I pride myself on developing strong relationships with IT colleagues, peers, new staff, and management. I have been able to leverage those relationships in order to provide a high level of support and guidance for each firm of which I have been employed. In later years I have ascended into a role of trusted voice and adviser for the business and aided in firm-wide strategic development.

PROFESSIONAL EXPERIENCES

Freelance Work

IT In Demand November 2019 – Present

Provided on-site technical support and training for a NYC-based client

The SEED Lighting Design February 2020 – Present

Consulted on network storage enhancements and cloud computing standards

Family friend project April 2020 – Present

Sourced, configured, and installed a legacy Windows 98 setup for Lego robotics usage

VHS tape conversion project April 2020 – Present

Converted VHS tapes to digital for my high school alumni association (25th anniversary celebration)

Home media server project May 2020 – Present

Acquired domain, secured with SSL, setup Emby home media server

IT Manager

Winters Brothers Waste Systems September 2018 – November 2019

Managed all IT resources (helpdesk, systems, software, infrastructure, etc.) for 12 locations across Long Island

Administered Office 365 environment, including hosted Exchange

Maintained local Active Directory and monitored the Azure AD synchronization

Deployed, monitored, and repaired a mix of Windows 7 & 10 workstations

Supported the VOIP phone system provided by Momentum Telecom

Managed LAN (VLAN) with Netgear ProSafe switches

Managed WAN (Site-to-Site VPN) with SonicWall NSA firewalls

Supported core business operations applications – Soft-Pak i-Pak, Dossier, Aestiva, Microsoft Solomon

Managed public DNS, SSL certificates, and domain registration for the company

Assisted with Managed Print Services vendor selection (desktop MFPs and copiers)

Maintained and networked desktop printers and managed print services

Managed company mobile devices via MaaS 360

Coordinated vendor search and implementation of ELD and fleet tracking solutions for long-haul trucks

Undertook a company-wide Windows 10 migration

Worked with the Sales department to deploy and manage Verizon’s Field Force Manager

Service Agent

IT In Demand May 2018 – September 2018

Tier II support services for 25+ clients

Monitored and mitigated security risks using Webroot SecureAnywhere

Office 365 apps configuration and install

Hosted Exchange/Outlook support and configuration

Managed voice accounts and services via Intermedia’s Hosted PBX 2.0 and Elevate platforms

Documented all aspects of client configurations using IT Glue

Provided primary client care including MFP install and configuration, account auditing, and tech support for an office services partner, Omni.

Supported OS and desktop software updates, patch management, backup, and monitoring with Ninja RMM

IT Manager & Senior Associate

Horton Lees Brogden Lighting Design March 2008 – November 2017

Responsible for overseeing all IT resources for the entire firm, with offices/staff in New York, Boston, Los Angeles, San Francisco, Miami, Denver, and Texas (Austin, San Antonio, and Houston)

Single-handedly coordinated and installed technologies to bring the newest offices in Miami, Denver, and Austin on-line

Deployed new PCs and upgrades throughout the company on Windows XP/7/10 platforms

Administered user accounts across all systems and services

Installed and managed Aastra VOIP phones and PBXs running on Asterisk and Vonage platforms

Managed mobile phone synchronization for email, calendar, and contacts

Researched and coordinated installation of new multi-function copy machines and plotters with outside vendor

Managed helpdesk systems including Solarwinds Web Help Desk

Implemented redundant Internet circuits for each office, working with a variety of ISPs to deliver optimal bandwidth

Managed WAN over MPLS circuits and BOVPN connections established with WatchGuard firewalls

Deployed and supported several applications including Adobe Creative Cloud suite, Autodesk Building Design Suite Premium, Collaboration for Revit, Rhinoceros 3D, and Microsoft Office

Coordinated and migrated between collaborative and meeting applications such as WebEx, GoToMeeting, and Zoom

Supported Deltek Vision ERP software

Maintained and coded HTML for an employee web portal supported on the Joomla CMS

Supported internal web development and design efforts for the company’s website

Managed public DNS, SSL certificates, and domain registration for the company

Coordinated and deployed Workplace by Facebook

Managed a team including a Lead Support Technician and Senior Systems Engineer

Senior Desktop Technician

Assurant, Inc. August 2005 – March 2008

Provided Tier II/III helpdesk support to around 100 users in a Windows XP environment

Installed, maintained, and monitored all desktop and laptop PCs

Installed, maintained, and monitored all network printers and copiers

Installed and maintained all PC peripherals

Administered user accounts in Windows Active Directory and Novell eDirectory

Created standardized PC image and hardware-independent imaging process

Collaborated with peers in other offices across the country to standardize hardware purchases

Coordinated pilot groups for new software testing

Created, tested, and deployed Novell Application Launcher packages

Created procedures for secure data disposal on all PCs

Created PC upgrade procedure based on expiration of hardware warranty

Implemented and supported Pointsec hard drive encryption software for all laptops

Administered and reported on PC inventory through TS. Census and ZenWorks Asset Management

Installed, supported, and trained users in working with GoodLink mobile messaging on Palm Treo smartphones

Administered anti-virus installation, configuration, and monitoring through McAfee ePolicy Orchestrator

Systems Administrator/Desktop Support/LAN Technician

Wagner College March 1997 – August 2005

Installed and maintained Sendmail 8, QPopper 3, IMAP, and Procmail 3 on Solaris-based servers providing mail services to over 2000 users

Administered Novell Netware 6.5 and Novell Groupwise 6.5 accounts

Managed e-mail accounts which included account generation/deletion, quotas, mailing list memberships, and Procmail recipes

Managed HelpSTAR 2001 helpdesk system

Worked with Pcounter 5.2 to manage NDPS-based printing and provide account management for students

Worked with DNS and DHCP on Solaris-based servers

Installed and maintained wired and wireless network infrastructure

Installed, configured, and repaired PCs, laptops, PDAs, printers, and other peripherals

Conceptualized, created, and deployed PC images using Symantec Ghost 7.5/2003

Worked with NetOp School 3 to provide faculty with a classroom management solution

Worked with SMART Technologies 4000i interactive white board in classroom and lab environments

Conducted training sessions for staff, faculty, and students covering topics such as the Microsoft Office suite, Novell Groupwise, and internet/e-mail/web-design fundamentals

Member of Academic and Administrative Computing Committees which prioritized hardware/software requests by employees and/or departments

Web Designer (Summer Internship)

Oppenheimer Funds June 1998 – August 1998

Aided in the design of OppenheimerFunds' New York intranet website called Opnet

Edited and wrote HTML code using Microsoft's Frontpage and InterDev

Designed and edited graphics using Adobe Photoshop

EDUCATION

M.B.A. Finance

Wagner College May 1999 – May 2001

Graduate Assistant for IT Department throughout my studies

B.S. Mathematics

Wagner College August 1995 – May 1999

Member of Kappa Mu Epsilon - National Mathematics Honor Society (Secretary of local chapter)

Member of Omicron Delta Kappa - National Leadership Honor Society

President’s and Lutheran Brotherhood Scholarships

Computer Club, IT student assistant, Jazz ensemble (co-lead tenor saxophone)

TECHNICAL SKILLS

Software: Microsoft Office 365 (and previous), Microsoft OneDrive/MicroFocus Filr/Sharefile/Dropbox file sharing services, McAfee/Symantec/TrendMicro/Webroot antivirus suites, Adobe Creative Cloud Suite, Autodesk AutoCAD/AutoCAD LT/Revit/3DS MAX suites, MaaS360/MicroFocus Mobile Management/BlackBerry Enterprise Server MDM solutions, ConnectWise, Ninja/Kaseyka/NetOP RMM tools, WebEx/GoToMeeting/Zoom/Skype for Business meeting suites, Soft-pak i-Pak/Deltek Vision ERP/CRM systems

Operating Systems: Microsoft Windows (all) and Windows Server, MicroFocus (Novell) OES/eDirectory, Mac OSX, Apple iOS, Android (all)

Networking: SonicWall/Watchguard firewalls, HP ProCurve/Dell PowerConnect/Netgear ProSafe switches

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