CURRICULUM VITAE

OF

VALA DANISILE SHAUN

** ******* ******, ***** **** 078-***-**** / 078-***-****

POLOKWANE, 0700 adduhz@r.postjobfree.com

Gender : Female

Date of Birth : 1989 March 03

Driver’s License : C1 (Code 10)

Home Language : Xitsonga

Other Languages : Tshivenda, English & Sepedi

EDUCATIONAL BACKGROUND:

2017- Present Avuxeni Computer Academy

Course ICT Office Plus

Course Content Microsoft Word

PowerPoint

Excel

Access Data Base

Internet & Mailing

2008 Cornerstone Training College

Course Call Centre Training

Course Content Inbound (Customer Service)

Outbound (Sales / Marketing)

Computer Training

2007 Shingwedzi High School

Grade 12

Subjects Passed Xitsonga, English, Afrikaans, Agricultural Science, Economics, Geography and Biology

SKILLS AND CORE COMPETENCIES

Customer service skills and Problem solving skills

Verbal and Written communication skills

Computer skills

Ability to prioritize and multi-task

Ability to work in a team and work under pressure

Effective time management

Self-motivation

Fast learning ability

Working knowledge of Siebel system

Ability to work without supervision and meet targets

WORK HISTORY:

Nov 2016 - Dec 2018 Danintsa Paperwork & Printings (self-employed)

Customer Consultant and Typist

Duties

Typing customers work

Helping with internet

Photocopying, E-mail, Scanning and fax

Apr 2015 - Sept 2016 MTN Company (Polokwane)

Customer Service Agent (Call Centre)

Duties

Giving solution to customer complaints in a good manner

Help fixing network problems, billing / airtime problems

Assisting with cellphone operations

Nov 2012 - Mar 2013 Khalanga Financial Services (Broker)

Sales and Customer Service Consultant

Duties

Giving financial advice to clients on their insurance policies

Selling Long-term Insurance and help in investments

Help to upgrade insurance policies

Apr 2008 - Sep 2008 SPM Direct Holdings

Sales Agent

Campaigns FNB Law on call (Legal AID)

ABSA Medical AID

Liberty Funeral Plan

Duties

Selling funeral policies

Introducing and selling the law on call product to non-existing and existing FNB customers

REFERENCES:

Khalanga Financial Services Mr Baloyi Chriswell

Manager

015-***-**** / 072-***-****

MTN Company (Call Centre) Ms Neo Kgomo

Manager

083-***-**** / 083-***-****

Tlhalefang Placement (Agency) Mrs Nandi Galane

Agency Consultant

015-***-****

011-***-****

Contact this candidate