Food Service Representative

Naomy Nara

* ********* ****, *********, *******, ON M9W 5K3 647-***-**** *****.**@*****.***

PROFESSIONAL Summary

Well-organized and bilingual (French and English) Human Resources and Payroll professional bringing 4+ years of excellent performance in fast-paced HR environments. Advanced knowledge of HR principles and procedures with a communicative and decisive with focus on improving and retaining efficiency in HR administration, payroll and recruiting. In-depth knowledge of SAP, Cerdian & Ultipro with skill in records management. Well-versed in processing hiring and exit paperwork and maintaining accurate files.

Skills

Adaptability & Flexibility

Analytical and Problem-Solving

Attention to Detail

Collaboration & Teamwork

Effective Written and Oral Communication

Interpersonal Skills

Problem Solving & Analytical Thinking

Professionalism

Time Management

Technical Writing

Project Management

Relevant work history

Payroll Administrator (Bilingual)

Wajax- Mississauga, Ontario August 2019 to January 2020

Prepare and process weekly payroll, audits timesheets and balances hours

Assist with processing bi-weekly payroll

Work with HR to audit new hires, terminations, process employee status changes, calculate termination pay and prepare ROE

Run Ad-hoc reports

Prepare government remittances, reports and reconciliation for statutory deductions, payroll tax, WCB and HRDC requests

Assist with T4 and T4A preparation

Understand collective agreements for union groups

Maintain payroll inbox

Payroll & Benefits Coordinator (Bilingual) April 2017 to August 2019

Sleep Country Canada – Brampton, Ontario

Prepared monthly, weekly and daily logs using Microsoft Office Suite.

Prepare and process multi provincial payrolls on a bi-weekly basis with SAP,

Ran adhoc reports and conducted Health and Wellness presentation to new hires

Accurately process payroll transactions, including status changes, terminations, timesheets, banking information, etc.

Maintain soft copy payroll files and ensure that file information is complete and up to date, including tax forms, employee forms, attendance reports, payroll register etc.

Prepare ROEs and respond to all government-related inquiries (garnishments ect)

Process GL file reconciliation on a biweekly basis

Maintain payroll and benefit inbox inquiries and respond to internal and external inquiries in a prompt and professional manner

Administered Health and Wellness initiatives- RRSP, Tuition and Fitness Reimbursement

Assisted with year end process

Process month-end remittances/billing

Human Resources Recruiter, September 2014 to March 2017

Vita Community Living Services & Mens Sana – Toronto, Ontario

Developed targeted strategies to locate and onboard specific candidate types,

Screened all applicants based on qualifications and background to meet and exceed rigorous standards.

Worked with recruiting teams and human resources representatives to accomplish hiring objectives.

Evaluated strengths and weaknesses of candidates through effective screening processes.

Oversaw and managed onboarding processes and programs for successful integration of new, transferred or promoted employees.

Filled contract, temporary and direct hire positions.

Created and uploaded internal and external employment postings on various systems and platforms.

Evaluated technical knowledge and skills of each candidate against company requirements.

Administered all new hire paperwork, including federal and state tax forms and bank information for direct deposits.

Maintained compliance with equal employment opportunity laws.

Developed lists of qualified candidates for corporate hiring managers.

Communicated with potential hires to provide clarity on expected tasks, compensation and policies.

Promptly corresponded with all applicants and coordinated and conducted interviews.

Payroll Backup for payroll administrator

Audited hours for salary and hourly employees before payroll submission

Bilingual Customer Service Representative April 2010 to February 2014

Virgin Mobile – Toronto, ON

Confer with customers by telephone or via emails in order to provide information about products and services or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as adjusting bills or refer unresolved customer grievances to designated departments for further investigation.

Obtain and evaluate all relevant information to handle inquiries and complaints.

Perform customer verifications and credit checks.

Determine charges for services requested and collect deposits or payments.

Recommend improvements in products, or billing methods and procedures in order to prevent future problems.

Other Positions Held

Cashier & Merchandiser, November 2009 to April 2010

Shoppers Drug Mart Inc. – Toronto, ON

Food Service Cashier, May 2006 to April 2010

Harvey's and Swiss Chalet – Toronto, ON

Sales Telemarketer, January 2006 to April 2006

2 The point Telemarketing - Toronto, ON

Education

Payroll Compliance Practitioner 2019 to Present

CHRP Candidate (In Progress)

Ontario Employment Standards Certification Workshop 2015

Post Graduate Certificate Human Resources Management: 2015

Humber Institute of Technology and Advanced Learning - Toronto, ON

Bachelor of Arts: Political Science (Honours) 2013

University of Toronto – Mississauga, ON

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate