honest,team work,solve complain fast,AdaptabilFront Office Information
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
Name : Jane Wanjiku Maina
Religion : Christian
Nationality : Kenyan
Tel. No : +971*********, 058*******
Languages : English, Kiswahili
Email Address : addudn@r.postjobfree.com
Position: RECEPTIONIST
CAREER OBJECTIVE
To work in a competitive environment and be involved in a creative ambitious business; planning, managing and emphasizing on quality results through leadership, inspiration and gaining reputable organization
Career Attributes
•Knowledge of general and administrative office procedures
• Exceptional knowledge of what ‘service delivery’ means
•Challenge driven and undaunted by obstacles
•Excellent in time management and multi- tasking skills in a fast paced challenging environment.
Achievements
1. Achieved 95% customer satisfaction score based on feedback forms
2. Handled 100+ calls with no complaints
3. Re-organized something to make work better
4. Come up with ideas that improved things
5. Received Awards
WORKING EXPERIENCE
African Safaris Ltd.
From: Aug 2018 -July 2019
POSITION: Customer service Agent
Responsibilities
– Conduct several researches on the job by searching information on the internet or on databases.
– Solve the problem or get the issue fixed and inform that to the customer.
– Identify the problems of the customers quickly and precisely.
– Handle queries and complaints of customers in a kind, professional and tactful manner.
– Check lines and categorize the issues and problems of the clients
– Retrieve queries from customers by e- mail, telephone; exercise on them and then send the answers to clients.
– Listen to helpdesk voice mails, work on them and reply to them immediately.
– Take the help from inbound helpdesk calls when working on office hours.
– Coordinate and supervise the task of complementary h
. White Rhino hotel and lounge
From: Aug 2010- June 2018
POSITION: Receptionist
Responsibilities
-Make and confirm reservations for guests made online and telephonically
- Welcome and greet guests.
-Inform guest of hotel rates and services.
-Directing visitors to their destination.
-Ensure proper room allocation.
-Confirm relevant guest information.
-Verify guest’s payment method.
-Register and check guest information.
-Assign rooms to guest and inform them of special offered by the hotel.
-Organize transport services for guest at their request
Sarova Hotel Nairobi
From: Feb 1996- June 2000
POSITION: Front office Reception
Responsibilities
-Directing visitors to their destination.
-Ensure proper room allocation.
-Confirm relevant guest information.
-Verify guest’s payment method.
-Register and check guest information.
-Assign rooms to guest and inform them of special offered by the hotel.
-Organize transport services for guest at their request
PERSONAL STRENGTH
-Trustworthiness
-Determination
-Dedication
-Creating Ideas: creativity
-Patience
-Respectfulness
REFEREES
Peris Wangu
Alshamsi holding group (UAE)
Contact this candidate