Office Assistant Customer Care

CYNTHIA D. JOHNSON

***** ******* ****, *****, ** 20657

Phone: 443-***-**** Email: *****.******@*****.*** OBJECTIVE:

To obtain a position within a Government contractor company that will allow me to expand my knowledge, education, and critical thinking skills to benefit my employer, customer, and allow further career growth and development.

PROFESSIONAL SUMMARY:

Motivated, determined self-starter, who prides professionalism and exceeding expectations with twenty (20) years of experience in a diverse background relating to finance, project, and business administration. Able to use policies, precedents, regulations, and guidelines to provide financial oversight, budget formulation, and or/budget execution for multiple projects and tasks. Provides corporate level customer support, able to develop briefs, monitor schedules, provide status/reporting, and review budgetary and financial documents. Knowledge of technology and software to effectively analyze financial activities with precision, timeliness, and enthusiasm.

EXPERIENCE:

Insight Mobile Data, Lexington Park MD

Senior Accounting Specialist/Office Manager, 2012 – Current

• Oversee all new incoming contracts before fulfillment, ensuring accuracy and reviewing the terms and conditions.

• Responsible for financial and administrative functions, including accounting and management of accounts receivables.

• Prepare, analyze, and process customer invoices, accurately within a timely manner.

• Serve as the in-house QuickBooks expert.

• Excellent decision maker with strong critical thinking skills.

• Accustomed to maintaining a high level of integrity and using extreme caution in protecting sensitive data.

• Backup of Director of Finance/Administration within the company.

• Collaborate with sales team providing process support.

• Mentor and train new associates.

• Maintain working functionality of office space and meeting venues

• Develop and maintain working relationship with customer base and liaisons’

• Provide recommendations to improve the internal workflow and automation process, and continuous follow through.

• Self-motivated with the ability to work independently or in a team environment. Quality Transfer & Storage, Lexington Park, Maryland Customer Service Representative, 1999 – 2012

• Evaluated and recommended changes to the payroll system, processing, and procedures.

• Involved in the preparation, revision, and execution of customer service tasks.

• Accounts Payable and Accounts Receivable duties.

• Utilized automated time and attendance program.

• Managed all daily aspects of shipment scheduling and the labor management required and ensured shipments were received on time and safely.

• Worked in a multi-tasked, fast-paced environment while maintaining an emphasis on quality and professionalism.

• Responsible for incoming and outgoing correspondence with vendor’s and contractors.

• Prepared various documentation and spreadsheets.

• Inventory management and control.

• Event coordinator

• Managed a multi-line phone system.

Mail Management of America, Southern Maryland

Operations Manager, 1992 – 1998

• Customer service liaison

• Prepared and maintained documents and spreadsheets

• Multi-line phone system

• Scheduling

• Provided office support

• Responsible for purchasing, shipping and distribution

• Managed every aspect of the operation

SKILLS/QUALIFICATIONS

• Proficient analytical and customer service skills, as well as working directly with people with excellent communication skills

• Self-motivated individual with outstanding organization and comprehension skills as well as multitasking

• Strong attention to details/accuracy for process management and documentation

• Type 50 words per minute

• Accustomed to working fast paced, multi-task environments

• Proficient in technical research, writing, and editing

• Easily trainable for new applications, systems, and procedures

• Extensive experience in customer care and support in a diverse range of challenging situations

• Proficient in Microsoft Office 365, Excel, Teams, Outlook, Access, PowerPoint, and Word.

• Proficient in QuickBooks Enterprise (Accounting Software)

• Proficient in Salesforce Data Base Program

EDUCATION

• Associates in Business Administration Studies at College of Southern Maryland. Four courses remaining until obtaining associates degree. Looking to continue studies online to further education with a bachelor’s degree in Business Administration.

• Financial Office Assistant Certification, College of Southern Maryland 2014

• High School Diploma, Leonardtown High School 1994 CLEARANCE

• Active Secret Clearance with the Department of Defense. Expires October 31, 2020.

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