A result driven, reliable and highly skilled customer service and sales professional. Experienced in preparing and releasing purchase orders, managing inventory, quality control analyses, and ability to build strong and rapport with clients and customers.A confident communicator, experienced at communicating at all levels of management.

SKILLS

•Customer Service

•Brand Management

•Leadership and Team Building

•Inventory Management

• FIFO/LIFO System Management

•Data Entry and Data Management

•MS Office, Outlook, Excel & Power Point

WORK EXPERIENCE

Shift Manager, PizzaVille, 171 East Liberty Street, Toronto, ON.

July 2019 – currently working

·Responsible for managing staff and operations

·Manage end of day accounts closing, managing inventory, order placing

·Sending payroll for each week.

Shift Supervisor, Pizza Nova, 577 King Street West, Toronto, ON. May 2018 – August 2019.

·Responsible for managing staff and operations

·Manage end of day accounts closing, managing inventory, order placing

·Maintain rapid order completion with quality check.

·Involved in backend kitchen preparation for the restaurant.

·Customer Service and handling during delivery.

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·Travel Counsellor, American Express Global Business Travel, India (May 2016 to March 2018)

Customer assistance over calls & emails.

·Issued travel insurances and data management.

·Applications used - TATA AIG Travel insurance, Right Now, Outlook, MS Word and MS Excel.

Dispute Analyst, American Express, Gurgaon, India (January 2016- May 2016)

·Non-Fraud Disputes for Serve and Bluebird Cards.

·Applications used: CST (Customer Service Tool), CheckFree Partner Care, GNS Web Outlook.

·Worked on multiple accounts, performed all steps of the dispute process including case studies.

EDUCATION

Post Graduate Certificate in Supply Chain Management

Class of 2018 (Currently pursuing)

Lambton College, Toronto, Ontario

Bachelor of Arts in Materials Management

Class of 2011

University of Delhi, New Delhi, India

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