Resume

Administrative Assistant Customer Service

Location:

Augusta, GA

Posted:

June 16, 2020

Contact this candidate

Resume:

Chantay L. Oaks

**** * *********** ** *******, Georgia 30901

706-***-**** addu1p@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 20 years of experience in administration. A dedicated, diverse and skilled professional with a strong business acumen who brings an extensive background in accounting and business strategy. Exceptional communication and organizational skills with a proven ability to communicate ideas, interpret policies, analyze data and records, contribute as a team player and interface with professionals on all levels.

EDUCATION

Master of Business Administration

University of Phoenix, Augusta Campus (2015)

Bachelor of Science in Business Management

University of Phoenix, Augusta Campus (2013)

COMPETENCIES AND STRENGTHS

Generated and Maintained staffing during employee leaves and absenteeism.

Selected to the process improvement team by the Superintendent.

Contributed major change to the payroll processing procedures.

Managed general and allocated funds with exceptional internal audits.

Assisted in the planning, preparation, control of budgets and budget reports.

Implemented cost-efficiency strategies to reduce expenditures.

Initiated community service projects to support educational goals.

Administered functional and operational guidance to administrative and clerical staff as needed.

PROFESSIONAL SKILLS

Exercise the ability to relate to and communicate with people from a variety of culturally diverse backgrounds

Considerable experience in recording and maintenance of precise fiscal records and financial data

Excellent interpersonal skills, customer service delivery, and written/verbal communication skills

Demonstrated ability to meet deadlines, flexible, work well under pressure and on multiple tasks simultaneously with great efficiency and attention to detail.

Ability to establish and maintain effective and harmonious work relations with faculty, staff, students and the general public

Corresponds with management daily, writes memos and send e-mails to staff regarding processes and procedures

Exercise sound operational judgment with the ability to plan and organize tasks

Ability to pose creative solutions to operational challenges

Team spirited and understands group dynamics

Hardworking, disciplined and dependable with enormous leadership potential

Committed to continuous improvement and customer focused

PROFESSIONAL EXPERIENCE

COS Payroll Specialist I- National Accounts Service

OneADP Augusta May 2019- Dec 2019

Responsible for timely and accurate processing of payroll. Performed basic analysis, reporting and research related to payroll processing

Executed service requests, basic client audits, and completed basic level reporting on payroll activities through problem solving.

Team collaboration-by demonstrating critical and analytical thinking skills to help clients achieve success.

Communicated professionally (written and verbal) working on special projects to provide expertise and innovative ideas.

Performed quarter end and year end tasks in preparation of quarter-end and year-end audits.

Bookkeeper, C.T. Walker Magnet School

Richmond County Board of Education Oct 2007- May 2019

Established and maintain cooperative relationships with parents, professionals, colleagues, and community public interest groups. Facilitates communication between parents and administration.

Served as liaison with others within and outside organization regarding activities related to mission or vision, administrative issues, purchasing, planning, personnel, facilities, and operations.

Provided functional and operational guidance on workflow, policies and administrative procedures, training requirements, budgetary requirements and guidelines for all accounts.

Purchase requisition review and approval for all supplies, material and/or waste inventory, and tracking (equipment/supplies), data collection for budget development and cost reduction.

Made daily deposits on all cash funds, completed monthly bank reconciliations, prepared financial records, and quarterly reports.

Reviewed and answered correspondence related to accounting audits, time and attendance records, payroll, purchasing, accounts receivables and payables, compiled, stored, and retrieved management data, using computer.

Responsible for payroll, employee records, and personnel reports. Initiate processes for all human resources transactions such as new hires, terminations, resignations, transfers and other necessary changes. Provided staff for certified and classified employees.

Coordinated activities in support of appointments, deliveries, events, meetings, programs, services, supplies, compliance standards and/or procedures.

Administrative Assistant

Davita Dialysis Oct 2006- Oct 2007

Provided administrative expertise and support to the Hemodialysis unit.

Provided excellent customer service to assist patients, visitors, and staff.

Maintained and tracked office supplies and equipment.

Scheduled patients and facility administrator.

Maintained all facility financial billing and invoices. Processed facility census charges.

Responsible for all admissions and transient patient procedures.

Prepared admissions packets and charts, while maintaining chart referrals for intake review and verification.

Performed and prepared monthly reports in a timely manner.

Senior Secretary (4CPCU, Hemodialysis, 8W, 8NS)

University Hospital Jan 2006- Oct 2006

Provided secretarial expertise and support to the Director and other department staff members.

Orientation of new employees to the unit, policy and procedure manuals, operation of expenses, maintain EIF/s on employees

Responsible for payroll maintenance and timekeeping using the Kronos system for assigned units, run one staff activity reports

Handle performance evaluations, smart stream equipment and unit supply orders, mail distribution

Served as a liaison between Director, Hospital Administration, and medical staff, division and department Directors and callers/visitors of all ages.

Business Coordinator/Monitor Tech

University Hospital July 1996- Oct 2006

Performed clerical functions, answered multiple telephone lines and completed unit-statistics and infection control.

Scheduled patients for dialysis treatments.

Transcribed and completed unit orders.

Implemented new ideas to enhance efficiency and productivity.

Monitored Cardiac Arrhythmias of Heart Patients.

TECHNICAL SKILLS

Networking in various forms: social, face to face and technological, Proficient in Microsoft Office: Word, Powerpoint and Excel, Vantage, BPM, Siebel, CEH, COS Desktop, I-Drive, Ifas, Kronos, Business Plus (payroll systems), schoolKEVcash.net, EasyPurchase, Windows NT Explorer, Aspen Education, Med flex, Clini-pac, Lotus Notes, i-mail, PHS, Webrims, lab-scope. Office Management of Equipment (Copiers, Riso Machines, Laser Printers, Calculators, Fax-Machine, Scanners)

Notary of Public, Georgia-Richmond County

2010-2022

REFERENCES:

Diane Cordy, Monitor Tech

2724 Culverton Drive

Augusta, Ga. 30909

706-***-****

Wanda Joiner-Handford, Case Manager

2831 E Pikes Peak Have

Colorado Springs, Co. 80909

404-***-****

addu1p@r.postjobfree.com