WL WENDY LANIER

336-***-**** E: addtyd@r.postjobfree.com

**** ** *** *** *, Mocksville, NC 27028

PROFESSIONAL

SUMMARY

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering more than 5 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

SKILLS Complaint resolution

Credit card processing

Order fulfillment

Money handling abilities

Good listening skills

Quick learner

Retail store support

Account Management

Shipping procedures

understanding

Multi-line phone talent

Record keeping strengths

Retail materials management

Administrative support

Data entry

MS Office proficiency

Computer proficient

Professional telephone demeanor

Strategic sales knowledge

Medical terminology knowledge

Service standard compliance

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 10/2017 to CURRENT 1972 Csp Mocksville, NC

Communicated with vendors regarding back order availability, future inventory and special orders.

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Responded to customer requests for products, services and company information.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Suggested new procedure to persuade cancelling customers to stay with company, resulting in 95% decrease in cancellations. BANKING SPECIALIST 09/2013 to 12/2016

Randolph Bank & Trust Asheboro, NC

Processed vendor and supplier payments on weekly basis. Used data entry skills to accurately document and input statements. Produced and mailed monthly statements to customers and assisted with related requests for information and clarification. Completed timely and efficient administrative functions, including receiving and sorting mail, preparing packages for delivery and scanning documents. Responded to customer concerns and questions on daily basis. Handled various accounting transactions.

Met with clients to generate new business and negotiate contracts. Maintained friendly and professional customer interactions. ADMINISTRATIVE ASSISTANT 04/2009 to 08/2012

Hebert & Co. CPA Firm Asheboro, NC

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

Drafted professional business memos, letters and marketing copy to support business objectives and growth.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

EDUCATION Associate of Arts Administrative Assistance And Secretarial Science Randolph Community College, Asheboro, NC

Graduated with 3.75 GPA

CNA 1 & 2

Davidson College, Davidson, NC

Awarded certification program completed

SWIMMING, READING,

PAINTING, BOWLING,

PUTT PUTT,

TRAVELING.

these are just a few of my hobbies and inrerests. I love to sing and help people one customer or phone call at a time is my passion.

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