Azure admin and devops engineer / infrastructure engineer / delivery

JOHN NICOLE B. DE MESA

Block ** Lot * Zaragosa St. Montefaro West Alapan 1B, Imus Cavite Philippines

Contact No.: 091********

E-mail Address: addtx8@r.postjobfree.com / addtx8@r.postjobfree.com

PERSONAL PROFILE

John is an experienced Technical consultant and IT Operations Engineer and Lead, involved in handling and supporting a range of technologies in different trades. He has worked with small to large IT teams in providing technical support to a wide number of users in multinational Enterprise Companies.

He brings 12 years of experience in Information technology and brings in different disciplines with regards to Technical Implementation of projects and Daily IT Operations

EDUCATION

Bachelor of Science in Computer Science 2003-2007

Systems Technology Institute

Forbes Town Center Global City, Taguig City

PROFESSIONAL EXPERIENCE

Clink IT Solutions May 2015 –Present

Lead Infrastructure Engineer

Rhipe Philippines Inc. August 2017 –September 2018

Cloud Enablement Specialist

Provoke Solutions May 2014 – April 2015

Technical Engineer

IBEX Global Philippines November 2012 – April 2014

IT Specialist

JP Morgan Chase & Co. September 2011 – October 2012

Technical Operations Technician

Rainmaker Asia Inc. April 2008 – August 2011

IT Support Engineer

CERTIFICATIONS

Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure

Microsoft Certified Solutions Associate for Office 365

Microsoft Certified Solutions Associate for Windows Server 2012

Microsoft Certified Solutions Associate for Windows Server 2016

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure DevOps Engineer Expert

Implementing Microsoft Azure Infrastructure Solutions

ITIL Foundations Certificate in IT Service Management

OutSystems Professional Support Engineer

PROFESSIONAL EXPERIENCE

Clink IT Solutions

Function: Lead Infrastructure Engineer

May 2015 – Present

Key Responsibilities:

Involvement with internal and external projects focusing on Microsoft Cloud Technologies

Provides Internal Support for Clink IT employees

Undertaking Technical design, implementation, and consulting of Technical projects

Technical fault analysis and troubleshooting of all Internal Network and Systems and with project clients

Installation, Configuration and Maintenance of all Internal Network and Systems and with project clients

Monitors Microsoft Azure Infrastructure for Internal and External clients and automates backup and reporting for internal and external projects

Leads a team of Infrastructure Engineers, oversees all Internal and external projects with regards to Strategy, Design and Implementation process

Creates service management processes for both Internal and if applicable to service management clients

Rhipe Philippines Inc.

Function: Cloud Enablement Specialist

August 2017 – September 2018

Key Responsibilities:

Assist the Strategy and Enablement team in the removal of barriers to the Strategy and Sales teams.

Help develop vendor and rhipe strategies to streamline partner engagement processes.

Using data and analytics tools, help drive collaborated effort to innovate in our business as a Cloud software and services provider

Ensure all necessary information, including digital assets, is updated on a regular basis for all named accounts in the identified repositories.

Partner with your vendor technical specialist and learn the value proposition for a cloud strategy and relevant vendor products

Ownership of partner integration and enablement activities including creation of digital content, workflow management, business strategy planning sessions, workshops and vendor management.

Keep updated with new vendor product and program offerings and work with the technical specialists to drive new initiatives and business growth

Partner with broader rhipe teams to drive efficiency in business processes

Provoke Solutions

Function: Technical Engineer

May 2014 – April 2015

Key Responsibilities:

Involvement with internal projects and support of Provoke Solutions which includes, TFS project migration and management, SCOM and SCVMM to help improve internal IT processes.

Manages and configures packaged applications and software images in SCCM

Manages and configures automation in SCVMM and identifies VM needed to be archived

PowerShell administration for Office 365 and other system related concerns.

Undertaking Technical design, implementation and consulting projects

Performing code releases to production and pre-production platforms

Technical fault analysis and troubleshooting Administering network servers, user accounts and mailboxes

Installing, configuring and supporting workstation and server software

Implementing and monitoring network and security and alerts

IBEX Global Philippines

Function: IT Specialist

November 2012 – April 2014

Key Responsibilities:

•Develops and maintain system configurations and patching

•Responsible for day to day IT support for Operations, supporting several in house and web applications, Exchange Mailboxes, Active Directory and GPO.

•Troubleshoot and resolve system problems

•Monitor and maintain systems backups

•Ensure optimal performance for data backup and recovery strategies

•Interacts with Information Security, Networking, Help Desk and other Operations teams

JP Morgan Chase & Co.

Technical Operations Technician

September 2011 – October 2012

Key Responsibilities:

Responsible for supporting and troubleshooting any incidents that arise within the desktop computing environments (Desktop, Laptop, Thin Client and Phone), and documenting any fixes or troubleshooting steps to ensure procedural consistency.

Tier2 support for hardware/software. Respond to and triage escalated 2nd-tier support requests for all production network and server systems, and work with other Operations team members to follow issues through resolution.

Coordinate issue resolution with 3rd-tier support personnel or outside vendors, as appropriate.

Perform installations of new or updated systems into the test and production environments by following prescribed Build Guides or Software Installations Guides.

Monitor production environment using existing monitoring tools of workstation, servers and peripheral devices at the sites.

Coordinates with Command roll out team on the progress of workstations processed and schedules users for testing

Collects feedback from test users on the new operating system experience

Coordinates with Project manager and other Tech Ops Technician on relocating different depart within and between floors

Rainmaker Asia Inc.

IT Support Engineer

April 2008 – August 2011

Installs, troubleshoots, repairs and maintains telecommunications equipment

Provides reports, completes requests for new service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks and test links

Provides a point of contact for end-users to receive support, maintain in-house computer systems and peripherals, software applications

Ensures network and telecommunication links are working properly.

Responsible for the installation, diagnosis, repair and maintenance of hardware and equipment to ensure its optimal performance.

Implements and deploys software applications as required for certain accounts or purpose.

Troubleshoots problem areas in a timely and accurate fashion to minimize downtimes

Provides end-users with training and assistance as necessary

Creates departmental procedures concerning ISO 9001:2008 and ISO 27001

Creates technical documentation for newly deployed systems and applications

Keeps an inventory of all registered and licensed software used by the company

Provides monthly report on software license count

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