MADELINE M. REPIDONIS

**** ********* *****

Lyndhurst Ohio 44124

440-***-**** (mobile)

addtmd@r.postjobfree.com

STRENGHTS:

Outstanding ability to effectively lead a team to yield maximum results for the property and greater development of the individual

Developing customer loyalty

Increasing business by continuously working with team and implementing innovative strategies

An intense drive to increase sales and successful proven reputation at closing deals

Effective verbal and written communication skills with clients and ability to maintain client relationships

Capability in generating effective solutions on strict time constraints

Ability to work with multiple clients and project at once

WORK EXPERIENCE

02/2007-present

Executive Caterers / Landerhaven

Position: Catering & Events Manager

Handle Event Sales and Customer Service

Current and new customer contact via email or phone

Coordinate details of events for weddings, social events & conferences/meetings

Calculate budgets, pricing estimates and ensure they are adhered to

Meet with clients for possible sales and preparation of upcoming event by conducting research, site visits and find resources to ensure proper execution of event

Prepare quotes & presentations for events

Schedule supporting staff for events

Serve as liaison with vendors on event related matters

Create room layouts

Initiate, coordinate and monitor events timelines and ensure deadlines are met

Track Status & regular updates of events

Answer and manage incoming calls with clients and vendors

Keep record of event finances including check request, invoicing and reporting

10/2004-2007

Executive Caterers at Landerhaven

6111 Landerbrook

Mayfield Hts. Ohio 44124

Banquet Manager

Greet Customers upon arrival

Co-ordinate with all departments for overall appearance and maintance of grounds

Attention to detail to handle last minute changes quickly

Supervise staff to ensure adequate and consistent levels of service

Consistent check of Banquet food and beverage quality to ensure that services meet customer specifications

Guest hostess and greeter

Set up buffets including display and registration tables

Attendance and participation of weekly F & B meeting and department head meeting

Dealing with customer complaints

08/2001-05/2005

National Continental/Progressive Insurance Company

Landerbrook Corporate Center

5920 Landerbrook Drive

Mayfield Hts., Ohio 44124

Position: Commercial Underwriter I

Prepare technical written documentation on underwriting process, premium audits and minor premium disputes

Analyze the risk factor of applicants, reviewing applications and pointing out discrepancies

Communicate basic underwriting issues to insureds, producers and processors/CSRs

Provide direction and assistance to processors and customer services reps

Assist team members with daily questions, problems and complaints and research of underwriting issues

Perform risk evaluations, determining need for premium audits/inspections, premium disputes, underwriting applications/quotes, loss runs, D&B reports, CAB reports, financial statements, cost of hire exposures,, bills of lading, financial audit, and experience rating

Acquire knowledge of underwriting guidelines, federal regulations and state statutes

01/1997-08/2001

National Continental/Progressive Insurance Company

300 North Commons Blvd.

Mayfield Village, Ohio 44143

Position: Assistant Underwriter

Handled telephone inquiries from customers and coworkers

Monitor and respond to incoming communications

Participated in Focus Groups

Communicated results to Underwriting, Industry and Processing

Assisted and backed up coach (distribute, centralize, and process work)

Conducted Producer Project

Created, distributed, and analyzed daily tracking reports, calendars, logs and filings

Implemented programs for production and processing improvements

Interviewed applicants for processor

Assisted in new hire staff training and development

EDUCATION

Cornell University

Ithaca NY

Hospitality Management

Ursuline College

Lyndhurst, Ohio

BA degree in Business Management

Cuyahoga Community College

Highland Heights

Courses for BA degree in Business

Cuyahoga Community College

Highland Heights

Associate of Applied Business Degree in

Office Administration/Administrative Asst.

Charles F. Brush High School

South Euclid, Ohio

Grades 11 and 12

American Community Schools of Athens, Greece

Athens, Greece

Grades 9 and 10

SPECIAL SKILLS AND TRAINING

Microsoft Word, Outlook, Power Point, Excel, Caterease Software, Social Tables

Bilingual (Greek)

Certificates:

CWP- Association of Bridal Consultants/ Certified Wedding Planner

Hospitality Management

References available upon request

Contact this candidate