Have experience in customer service and satisfaction

DINA HUSSIEN MOHAMED

Mobile: 055-*******

Email : addtl3@r.postjobfree.com / addtl3@r.postjobfree.com

Al Ain UAE

CAREER OBJECTIVE

To build career in a organization, where I can get the opportunities to prove my abilities by accepting challenge, fulfilling the organizations goal and climb the career ladder to continues learning and commitment.

ACADEMIC QUALIFICATION

2008- 2012 B.S.C Degree of Islami Arts, Faculty of Arts, Helwan University

Accumulative Grade : Good

Graduation Projects : Art of Islamic for pharaoh

Graduation Project Grade : Very Good

Deployment of HR: Very Good

Certificate of Leadership & Sales

WORK EXPERIENCE

HUSH PUPPIES (Apparel Group)- Senior Sales Associate

Aldo – Incharge

Al Ain Abu Dhabi, UAE

DUTIES AND RESPONSIBILITIES

Assisting customers with finding suitable projects or services

Handling payments and processing returns, refunds and exchange

Dealing with customer feedback, concerns and complaints

Dealing with stressful situations and emergencies in a professional manner, and ensuring that customers concerns are promptly addressed

Liaising with suppliers are external companies on a regular basis

Assisting the store manager with their day- to day activities

Ensuring that the store is in a clean and tidy state all times

Training and supervising new members of staff

Entering and maintaining data into databases and information system

Coordinating and organization sales and promotions events

Ensuring health & safety procedures are adhered to at all times

Performing general administrative tasks such as filing and photocopying

Muscat City, Oman Country

MDC Clinic (Customer Service Receptionist)

DUTIES AND RESPONSIBILITIES

Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Egypt Country

Mall of Arab (Customer Service Receptionist)

DUTIES AND RESPONSIBILITIES

Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes.

Work with customer service manager to ensure proper customer service is being delivered.

Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewal

LANGUAGES KNOWN

Arabic

English

Italic

COMPUTER KNOWLEDGE

IC3

MS office Word

MS Excel

MS Power Point

PERSONAL DATA

Gender : Female

Date of Birth : 24-11-1990

Civil Status : Married

Visa Status :Employment Visa

Nationality :Egypt

CONCLUSION

I hereby declare that the forgoing information is correct and complete to the best of my Knowledge and belief.

DINA HUSSIEN MOHAMED

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