Ayan Bag

+1-413-***-**** addtka@r.postjobfree.com

Professional Summary:

• Seasoned, astute, and results-oriented professional with more than 16 years of rich experience primarily in leadership roles in Intelligent Automation, Artificial Intelligence, Enterprise Application Development, Business Process Analysis, Robotics Process Automation, Delivery Management, Solution Consulting, Product Consulting, Program Management, and Quality Engineering Management.

• 10+ years of experience in leading and managing multiple customer portfolios, multi-million-dollar programs and large teams (~60) of Technology Consultants. Leadership responsibilities include Strategic planning of the programs, Ideation and presentation of CoE capabilities to business leaders, Coordination with business and IT organizations, Financial Planning and budget administration, Program tracking and direction, Team building and CoE setup, Operations Management for Programs and department, Personnel Management, Account Planning and Business Development, Customer expectations management and Stakeholders management.

• Experienced and hands-on Technical Director/Solution Architecture Lead in RPA/IPA technologies including UiPath, Automation Anywhere, Blue Prism, Pega, Kryon, Nintex, Abbyy, Google Tesseract, TensorFlow, and custom coding using Python libraries (NumPy, OpenCV, pandas, Scikit-learn). Successfully managed multiple large Intelligent Automation engagements with globally distributed teams dealing with advanced AI tools and technologies.

• Vast experience in spearheading RPA programs with end-to-end ownership of program implementation. Managed geographically distributed cross-functional teams of Business Analysts, Developers, Quality Assurance engineers, and architects responsible for Process Assessment, Tools evaluation, Proof of concept building, RPA platform administration, RPA infrastructure setup, Process map creation, Solution/Architecture Design, Development, post-production maintenance and support.

• Worked for major US Enterprises in various roles including RPA Engagement Director, RPA Lead Architect, Engagement Lead, Solution Architect, Delivery manager, Business Analyst, Engineering Lead, Project Lead, Scrum Master, Program Manager and Lead Product Consultant.

Academic:

Bachelor of Engineering in Computer Science, Vidyasagar University, 1999 – 2003 Training & Certification:

• UiPath Certified Solution Architect

• UiPath Certified professional in Orchestrator Level 2

• Automation Anywhere Certified Advanced RPA Professional

• Pega Robotic Automation Architect Essentials Training

• Automation Anywhere Solution Architect Path training

• Blue Prism Solution Designer Training

Employment History:

NIIT Technologies, August 2018 – Till date

Cognizant Technology Solutions US Corp, August 2014 – August 2018 Cognizant Technology Solutions India Pvt. Ltd., January 2004 – July 2014 US Work Permit: Green Card

Technical Skills:

Development Methodologies Agile, Waterfall

Roles Performed Intelligent Automation Director, RPA Senior Manager, UiPath / RPA Solution Architect, Business Analyst, Delivery Manager, Lead Product Consultant, Scrum Master, Senior Program Manager Programming Languages and

Tools

UiPath, Automation Anywhere, Blue Prism, Pega, Kryon, Python, Core JAVA, J2EE, JavaScript, Ext – Js, COBOL, AIX COBOL, Z/OS Assembler, JCL, REXX, SAS, Easytrieve, SQL, Unix shell scripting, Ruby, C, C++, VC++, VBA

Application Server UiPath Orchestrator, IBM WebSphere, Apache Tomcat Operating Systems Windows, AIX, Z/OS

Source Control Microsoft TFS, TortoiseSVN, IBM ClearCase, Visual SourceSafe, Endevor, PANVALET Payments Products ACI Money Transfer System, Finastra Global PayPlus, SWIFT Alliance Access Databases DB2, SQL Server, Oracle, ENTIA, Vsam

Other Tools Stanford NLP, Able2extract, TensorFlow, Tesseract, Python libraries for image processing and Machine Learning, Microsoft Azure Cognitive services, Microsoft Visio, GDB, Putty, JIRA, Jenkins Payments clearing Systems SWIFT MT and MX, ISO 20022, FED, CHIPS, CHAPS, SEPA CT, SEPA DD, TCH Real Time Payments Project Experience Details:

Project # 1: Automate Business Processes using UiPath RPA Technologies Project Title Process Analysis and RPA implementation Industry

Financial Services, Investment Management

Travel and Hospitality, Insurance

Clients

One of the largest US based Investment Management Company One of the major US based cruise lines

One of Specialty Insurance companies in the USA

RPA Tools UiPath, Automation Anywhere

Location

Windsor, CT, USA

Miami, FL, USA

Rapid City, SD, USA

Roles Performed

Intelligent Automation Director, RPA Lead Architect, Delivery Manager, Engagement Lead, Business Development Manager

Project # 2: Robotic Process Automation using UiPath Team Size 40

Technology

UiPath Studio, Orchestrator, Microsoft Technologies, Automation Anywhere, Python libraries, Optical Character Recognition tools

Program Details

Provide direction and manage NIIT Intelligent Automation team, Manage multiple IPA engagements, Business Development, Ideation and Presentation of RPA capabilities to business units, Analyze and automate business processes from different business groups

(Operations, Senior Loan, Finance, Data Analytics, IT, Risk, MASS, Mutual Fund product management) using UiPath RPA technologies. Also conduct feasibility study, product selection and pre-sales as needed.

Key Responsibilities

Responsibilities include -

• As Engagement Lead and Program Director, Anchor and orchestrate end-to-end implementation effort of Robotic Process Automation for the organization. Manage the delivery team, process pipeline, budget and resources as needed.

• Collaborate with business to understand the process, recommend automation approach after feasibility study, create process maps for the developers to work on.

• Design the solution architecture using RPA and AI technologies, lead the development team, coordinate with RPA vendor, provide post-production support for the RPA solution.

• Lead RPA Tool Evaluation, Upgrade and infrastructure support, ROI calculation and POCs.

• Design and Code review. Engage with business users during RPA demos and UAT

• Lead and manage the team on pre-sales activities and present RPA capabilities to the potential customers

Project Title PAC Robotic Process Automation

Industry Insurance

Client One of the largest US Based Insurance Company RPA Tool UiPath

Location Springfield, MA, USA,

Roles Performed Solution Architect, Program Manager Team Size 30

Technology UiPath Studio, Orchestrator, Mainframe

Project Details

When customer decides to pay premium for life policies through direct debit from their bank account, they send the request by filling up a PAC (Pre-authorization check) form. PAC account is created for the policy in the policy admin system basis the details provided by the customer on the PAC Form. This process is complex given that there is multiple validations that need to be done to determine if the policy can be on PAC and also to determine the draft date. The business decided to automate this process through digitizing the PAC form and using RPA to run the validation and create the PAC Account. The Project goal was to achieve significant efficiency gain and reduction in TAT (turnaround time) after automating the processes thru RPA.

Key Responsibilities

Responsibilities include -

• Provide Technical Solution, Design the system, Anchor the program, lead UiPath development team, Create integrated project plan involving all of the internal and external systems the project was depending on.

• Provide direction to the delivery and testing teams, coordinate and collaborate with business units, product vendors, external vendors and other teams within the IT organization.

• Get the team aligned on Project Objectives and timelines

• Conducting regular project huddles, coordinate with business users, senior management and other stakeholders

• Set milestones and lead the team to achieve the targets

• Report status to the executives and stakeholders

• Manage customer expectations

• Coordination with internal teams and external vendors based on project requirement and get the issues resolved for the project team to move forward.

• Deployment and release planning

Project # 3: Payments Product Development and Automation Project Title Payments Product Development and Automation Client One of the largest Payments vendor in USA

Location

Waltham, MA, USA,

Omaha, Nebraska, USA

Kolkata, India

Roles Performed

Program Manager, Solution Architect, Delivery Manager, Product Consultant, Scrum Master, Release Manager, Engineering Lead

Team Size 60

Technology

ACI-MTS, Java, J2EE, WebSphere, Spring MVC, VB, Ext JS, JavaScript, AIX, Entia, AIX COBOL, Subjects, C, IDI, GDB, UiPath, Robotic Process Automation Project Details

The scope of the project includes –

• Design a system to automate payments operators processes

• Enhance MTS features to support SWIFT GPI functionalities

• Fix product defects reported by customer as part of monthly service packs

• Implement the product into customer sites

• Configure, customize and test different interfaces based on implementation Key Responsibilities

Responsibilities include -

• Design systems to automate payments operations processes.

• Anchor automation initiative across Application Development organization

• Attend defect scheduling meetings and bug-review meetings to discuss on the defects reported by the banks. Then schedule the defects in service packs based on priority and criticality.

• Review test cases and provide go-ahead for execution

• Provide necessary training to the team as required.

• Manage deliveries and facilitate collaboration between scrum teams, Product Owners and customer facing teams while working as a Scrum Master

• Ensure transparency into the upcoming work of the product development team.

• Generate reports on progress of the sprints and share with the stakeholders.

• Overall delivery management for the engagements on the product across multiple customer sites

• Program Management, Release Cycle Management, Build Management.

• Work with account teams, design the solution approach, respond to the RFPs, present capabilities to customer

• Capacity Planning, Resource management

• Functional & Technical support to SIT teams.

Project # 4: Card Authorization System – Enhancement and Maintenance Project Title South Authorization

Industry Banking and Financial Services, Cards and Payments Client One of the largest Card Processor and Acquirer company Location

Melville, NY, USA,

Kolkata, India

Roles Performed Project Lead, Onsite Coordinator,

Team Size 10

Technology

Mainframe, IBM S/390 Assembler, InterComm, COBOL, JCL, REXX, VSAM, File-Aid, Infoman, Panvalet, Endevor, SAR, JobTrac and TSO Debugger.

Project Details

South Authorization is a real time system that takes care of all the card transactions generated at merchant terminal and need to be authorized through associations and issuers. Transactions take place at merchant’s POS terminal/Dial terminals/Web sites/Voice and it comes to South Auth system on customer mainframe through the network and CICS queues. Assembler programs running on SA system then analyzes the messages, checks sanity, enriches with data present in the database, blocks a merchant’s terminal if required, builds ISO Auth request messages and sends them to corresponding associations. After a transaction gets verified by association and issuer, comes back to SA system as Auth response messages, enriched and sent back to merchants.

The scope of the project includes –

• Implement Mastercard and Visa mandates in the system twice a year – Spring Release and Fall Release

• Conduct Certification Testing of the system with Associations

• Extend system functionalities based on requirement

• Fix product defects reported by merchants and associations

• Monitor the system after production deployment and major releases

• Provide production support

Key Responsibilities

Responsibilities include -

• Understand the requirement and the design

• Develop the code

• Unit Testing and delivery

• Review and Analyze the defects reported by end-customers

• Attend scrum meetings and spring planning meetings

• Ensure that Engineering Team delivers the fixes on time

• Lead the team and manage project deliveries

• Connect with customer on project related issues.

• Provide training on Assembler to onboard new resources based on project need Project # 5: Risk Management Workstation - Enhancement and Maintenance Project Title Risk Management Workstation

Industry Banking and Financial Services, Cards and Payments Client One of the largest Card Processor and Acquirer company Location Kolkata, India

Role Developer

Technology Mainframe, COBOL, JCL, REXX, VSAM, File-Aid Project Details

Risk Management Workstation is a tool designed for customer, which will help in detection of fraudulent & high-risk merchants and its further investigation to mitigate, monitor and take action on such fraud cases in a proactive manner. It consists of two parts, data gathering and detection on the mainframe and workflow environment in the off host. The mainframe component deals with the data gathering from various feeding system like Authorization, Chargeback, Retrievals, Funding etc and loading of this data into the DB2 database on the mainframe. This process is an overnight batch process, which reads the daily data for different merchants and calculates different data elements that can be used for the rule process. The rule process is a combination of six engines running concurrently and comprises of a driver routine in REXX, which calls the COBOL program to fire the SQL dynamically on the DB2 database. All the merchants breaking the criteria defined in the rule are picked up and their data is transmitted to off host environment in UNIX where it’s loaded into an ORACLE database. Users then login to the online system and do further investigation and take necessary action on the fraudulent merchants.

The scope of the project includes –

• Enhance the system to implement new rules

• Monitor Production Jobs

• Fix product defects reported by analysts

• Monitor the system after production deployment and major releases Key Responsibilities

Responsibilities include -

• Understand the requirement and the design

• Develop the code

• Peer Review

• Unit Testing and delivery

• Review and Analyze the defects reported by end-customers, provide fixes as necessary.

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