T a h a A b i d

**** ****** ******, *** ****, Austin, TX, 78750 • 507-***-**** • addtfe@r.postjobfree.com LinkedIn: www.linkedin.com/in/tahabid93

SUMMARY

Highly enthusiastic, meticulous & diligent individual with over 4 years of experience as a project, help desk, functional and quality analyst. Passionate about learning new technologies incorporating critical thinking, problem solving, and leadership qualities. Work well in teams and display strong work ethic. Work Authorization: H1B (Ready to relocate)

EXPERIENCE

Logic Information Systems, Inc. Austin, TX June 2017 – Present Consultant

• Consult multiple retail clients as a functional/quality analyst for Oracle Xstore Point of Sale in an Agile environment.

• Gather stakeholder requirements and make well documented FRD’s with data flows displaying in store processes such as different tender transactions, customer engagement, web orders, applying private label credit card - (PLCC), etc.

• Create test scripts and scenarios based on stakeholder requirements and perform smoke, regression, and user acceptance testing.

• Setup and maintain client lab registers, payment terminals, MPOS devices, servers, network protocols and peripherals in stage environment with configurations, patches, builds and client data to debug and reproduce production issues.

• Write SQL queries for troubleshooting issues and to verify online, offline, and orphaned transactions.

• Analyze and review logs to document and maintain defects in Jira to provide developers feedback on issues encountered. Hence, verify and resolve defects after build is deployed in each sprint.

• Successfully rollout Xstore in client stores and consult go-live store employees with any issues or technical difficulties.

• Mentor junior consultants on overall Xstore and payment functionalities. Consulted Retailers: Cavender’s, Holt Renfrew, Hot Topic, Interstate Batteries, Kendra Scott, Lucky Brand, Northern Tool Previous Experience:

Dell Seton Medical Center Austin, TX January 2017 – June 2017 Jr. Project Analyst (contract)

• Gave service and customer support during field visits or dispatches and tied workflow to schedule and document all processes. Managed and diagnosed all on site installation, repair, maintenance, and test tasks. Understood customer requirements and cooperated with technical team to share information across the organization. The Lacek Group Minneapolis, MN June 2015 – August 2015 Desktop Support/System Analyst Intern

• Assisted the desktop support team in user troubleshooting, standardized machine imaging in preparation for deployment, local development setups, user desktop support and war room deployment. Information Technology and Services, MSU Mankato, MN January 2014 – May 2016 Service Desk Analyst

• Carried out day-to-day Service Desk customer support activities, including direct technical assistance to University faculty, staff and students for all computer equipment used on campus through a variety of support channels. Acted as a first-level technical resource for supporting systems, software suites, networks, and workstations for ITS clients. Provided technical support for multiple products and services that included client/server systems, PC, Macintosh, mobile devices, application software, peripheral devices, and others. Wrote documentation and taught others how to effectively use technology in their learning, teaching or business processes. TECHNICAL SKILLS

MS Office, MS Visio, My SQL, Confluence, Jira, SharePoint, Snagit, Python, Java, Javascript, Visual Studio Code, Eclipse IDE, Selenium Webdriver, SOAP UI, Postman

Retail: Oracle Xstore Point of Sale (ORXPOS), Oracle Customer Engagement (ORCE/Relate), Oracle Xoffice Suite

(Xadmin and Xcenter), miStore (mobile POS) and Oracle Xstore Mobile (Oracle MPOS), Verifone, AJB FiPay, EFT link, SAF manager, Wireshark, Cayan Genius, SVS, Value link, First Data, Demandware, TeleCheck, EDUCATION

Minnesota State University, Mankato July 2016

Bachelor of Science in Information Technology

Minor: Technical Communication