Customer Care Service
Resume:
MA. ELENA JOY D. BESA
#** ***** ******, ***** ******* Subd., Marulas,
Valenzuela City, Philippines 1440
(WhatsApp) +965-********
addt8o@r.postjobfree.com
OBJECTIVE:
To work in a high growing and stimulating working environment that utilizes my skills and abilities in the aids of betterment of organization and offers ample opportunities and bring creative and best in me.
QUALIFICATION:
Using a variety of software packages, such as Microsoft Word, Power Point, Excel, Internet and Email to produce correspondence and documents and maintain presentations and records.
Ability to collect and manage information efficiently and accurately.
Customer Service oriented and can work in fast-paced environment.
Have teamwork skills, effective and efficient to any job platform.
Skilled in planning and organizing with the ability to complete task on deadline.
WORK EXPERIENCE:
Passenger Service Agent
NATIONAL AVIATION SERVICES
Passenger Service Department
Farwaniya, Kuwait
December 3, 2018 to April 4, 2020
Passenger Service Agent
CEBU PACIFIC AIR
Airport Operations Department
NAIA Terminal 3 & Terminal 4, Pasay City, Philippines
June 1, 2018 to December 1, 2018
Ticketing Service Agent
CEBU PACIFIC AIR
Call Center & Ticketing Department
NAIA Terminal 3, Pasay City, Philippines
June 1, 2017 to May 15, 2018
Loyalty Representative
CEBU PACIFIC AIR
Customer Care Department
NAIA Terminal 3, Pasay City, Philippines
November 15, 2016 to April 15, 2017
Load Controller & Customer Service Agent
Load Controller License No. 0015-02
PHILIPPINE AIRLINES
Airport Operations Department
Roxas City, Airport, Arnaldo Blvd., Roxas City, Philippines
June 1, 2015 to August 5, 2016
On-The-Job Training
PHILIPPINE AIRLINES
Airport Operations Department
Roxas City, Airport, Arnaldo Blvd., Roxas City, Philippines
November 3, 2014 to March 29, 2015
EDUCATION:
Graduate,
FILAMER CHRISTIAN UNIVERSITY
Bachelor of Science in Business Administration
Major in Marketing Management
April 10, 2015
PERSONAL DATA:
DATE OF BIRTH: August 18, 1992
PLACE OF BIRTH: Valenzuela, Metro Manila
RELIGION: Roman Catholic
CIVIL STATUS: Single
HEIGHT: 5’2’’
WEIGHT: 45kg
LANGUAGE: English, Filipino, Hiligaynon
CHARACTER REFERENCES
MR. STEVE V. TEVES
Quality Assurance Auditor
Quality Assurance Operations Divisions
PHILIPPINE AIRLINES
Quality Department
PAL Gate 1, Maintenance Base Complex
Andrews Avenue, Pasay City, Philippines
MR. PETER PAUL T. MEJORADA
Sales & Service Agent
PHILIPPINE AIRLINES
Roxas Branch, Roxas Airport
Arnaldo Blvd., Roxas City, Philippines
MS. KENYTH C. CAJIGAL
Airport Operations Head
PAL EXPRESS
Roxas Branch, Roxas Airport
Arnaldo Blvd., Roxas City, Philippines
CAPT. MICHAEL ANGELO A. RELANO
Captain-A320
Flight Crew Operations
PAL EXPRESS
PAL Gate 1, Maintenance Base Complex
Andrews Avenue, Pasay City, Philippines
MR. ALJON J. DENAMARQUEZ
Senior Ticketing Agent
CEBU PACIFIC AIR
NAIA Terminal 3 & 4
Domestic Road, Pasay, Metro Manila, Philippines
I hereby certify that the above information’s are true and correct to the best of my knowledge and belief.
MA. ELENA JOY D. BESA
Name & Signature of Applicant
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