Executive Assistant Social Media

Work Experience

XPANDCARE – Burlingame, CA Executive Assistant & Operations Manager

January 2019 to Present

Manage company operations and develop procedures to maximize efficiency, productivity, and profits

Provide administrative support for executives and CEO

Employee onboarding/offboarding, training, and development

Financial management with operational business expense reports (reimbursements etc.)

Key external vendor point of contact for benefits providers (for employees), medical healthcare providers, payroll/HR software providers, and other media/business related vendors

Manage all social media accounts (LinkedIn, Twitter, Instagram, and Facebook)

Coordinate professional travel and record team meetings

Build relations and partnerships with other organizations to expand sales revenue

Route all communications to appropriate staff members

GENENTECH – South San Francisco, CA Executive Assistant

July 2017 to December 2018

Provide administrative support and project management for executives in research & early development department

Provide resources for internal and external clinical departments, patients, and health care providers regarding medication usage, financial assistance, and coordinating treatment studies

Analyze the most effective next step in successfully resolving calls, using a large breadth of processes and procedures, while utilizing access to multiple systems and databases

Resolve all inquiries by assisting, escalating or locating an appropriate resource, and do so within one business day of when the inquiry is received

Partner with internal teams to drive special projects, and new programs

Event management as needed

Extensive travel planning and itineraries

Craft customer facing communication as needed

Aid executives in preparing for meetings; draft slides, meeting notes and documents

GENOMIC HEALTH – Redwood City, CA Administrative Assistant

Sept 2015 to Mar 2017

Coordinated with doctors, nurses, and laboratory staff to resolve erroneous, missing, incomplete or implausible data for successful specimen testing and reported findings to sales teams

Solved clinical compliance issues with medical professionals and reported confidential information into CRM databases

Perform accurate, complete and timely collection, validation and tracking of research, commercial and manufacturing data

Administrative duties consisted of processing up to 400 cases per week, handling telephone calls, sorting incoming faxes, sending emails, and accurate data entry in accordance with SOPs

Perform audits of own work and that of others to ensure conformance with established procedure

Education

UNIVERSITY OF CALIFORNIA, DAVIS – DAVIS, CA

Bachelor of Science in Animal Science, Class of 2014

Technical Skills

Excellent interpersonal, verbal and written communication skills

Ability to multitask, prioritize, and be organized to meet time sensitive projects

Manage data with high accuracy and attention to detail

Lead and manage teams

Coordinate cross-functionally with internal and external departments for project management

Excels in fast-paced environments and adapts quickly to new situations

Analytical and critical thinking skills to problem solve

Proficiency in Microsoft Word, PowerPoint, Excel, Google Suite Applications, Zoom, Slack, Gusto, CRM databases (SalesForce), and HootSuite for social media management of Facebook, Instagram, Twitter, and LinkedIn

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