NASH S. BECTON

addt7v@r.postjobfree.com 954-***-**** linkedin.com/in/nashbecton

CORE COMPETENCIES

• Project Management

• Information Systems Management

• Risk Management

• Strategic Planning

• Vendor & Partnership Management

• Human Resource Management

• Operations Analysis

• Data Analytics & Reporting

• Customer Engagement / Service

PROFESSIONAL EXPERIENCE

WELLS FARGO – Miami, FL

Analytical Consultant 2017 - 2020

• Provided strategic leadership for planning and implementation of enterprise-wide human resource (HR) applications, programs, processes, and initiatives of significant scope and complexity.

• Implemented data reporting and analytics initiatives to drive operational efficiency; utilized data and financial forecasting models to produce actionable intelligence and predict impact on bottom line.

• Partnered with HR business leaders to identify business needs and priorities, and coordinated with Information Technology, Finance, Risk Management, and Audit groups to ensure alignment with overall project objectives.

• Developed project management roadmaps, led project scoping, modeling, testing, and deployment activities, and ensured frequent communication with all stakeholders to facilitate successful project execution.

• Developed business case for, and led implementation of, a proprietary enterprise-wide HR enrollment application, resulting in

$3MM of annual cost savings while improving server efficiency.

• Led implementation of new records retention policy for HR Insights group to create alignment with firm-wide enterprise records management policy and eliminate regulatory and reputational risks.

• Created and led new Diversity & Inclusion (D&I) initiative for HR organization; developed and implemented impactful D&I programs to help foster an inclusive workplace.

VISA, INC. – Miami, FL

Manager – Reporting, Metrics & Analytics 2015 - 2017

• Designed global framework and processes related to consumer engagement and led technical and analytical projects and initiatives

• Developed three-year strategic roadmap for implementation of Visa Chat customer service application; enhanced experience for all digital clients, representing 33% of global customer solutions organization, and generated cost savings of ~$11MM.

• Identified and implemented strategic customer service and reporting solutions; led implementation of new system of record

(Genesys Workforce Management) which increased group productivity by 40%.

• Developed business case for enhancement of Visa Checkout electronic payment application; made application enhancements that decreased enrollment abandonment by 5% and marketing acquisition costs by $600K+ within one year.

• Collaborated with cross-functional product and marketing teams to develop Voice of the Customer initiative; analyzed customer feedback surveys and made recommendations to optimize staffing levels and enhance customer service delivery. DELOITTE SERVICES, LP – Miami, FL

Manager – HR Technology, Reporting & Analytics 2010 - 2014

• Hired, trained, and managed virtual team of 15+ analysts in the US and Hyderabad, India; responsible for system infrastructure, data analytics and reporting, and customer service.

• Led $5MM overhaul of SAP reporting application, facilitating all aspects of project execution.

• Developed and led process improvement initiative to enhance client utilization and overall productivity in Finance group.

• Identified and mitigated risks associated with firm-wide collection and distribution processes, resulting in 25% increase in key efficiency rating.

Senior Analyst – HR Technology, Reporting & Analytics 2007 - 2010

• Responsible for implementing data reporting enhancements and other technical solutions to improve workflow efficiency.

• Collaborated with research team members on quantitative research projects, including survey design and analysis.

• Trained 20 international team members on fulfilling reporting requirements through SAP Business Warehouse application. NASH S. BECTON

addt7v@r.postjobfree.com 954-***-**** linkedin.com/in/nashbecton HENRY SCHEIN, INC. – Melville, NY

Inventory Management Analyst – Product Management Group 2006 - 2007

• Utilized inventory replenishment system (E3) to analyze data and created daily, weekly, and monthly inventory reports; interfaced with vendor teams to resolve technical issues and implement system enhancements. TIAA-CREF – New York, NY

IT Consultant – Wireless Management 2005 - 2006

• Allocated all incoming requests for hardware, software, and wireless devices; identified and resolved issues for the IT staff. BLUE CROSS & BLUE SHIELD OF ILLINOIS – Chicago, IL Associate Business Analyst – Claims Management 2003 - 2004

• Assisted Director and Senior Manager with creating detailed claims inventory management reports; analyzed daily received and released claims to ensure data accuracy and quality. EDUCATION

SYRACUSE UNIVERSITY – Syracuse, NY

Whitman School of Management

Bachelor of Science - Management Information Systems, 2002 ADDITIONAL INFORMATION

• Technical Skills: OBIEE; MS SQL Server; R (Data Mining Language); Hadoop; Tableau; Business Objects; MicroStrategy; NICE Systems; Genesys Workforce Management; SAP R/3; SAP Business Warehouse (BEx); SharePoint; MS Project; MS Access

• Certifications: ScrumMaster Certification (CSM); Sprinklr Social Media Management System Certification (SMMS)

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