Accounting clerk
Resume:
Lema Sabbagh
Rochester Hills, MI 48307
Home: 586-***-****
addt7b@r.postjobfree.com
Qualifications Summary
Highly educated and results-oriented professional to leverage strong academic credentials and work experience in a growth-oriented position. Combine Bachelor’s degree in Business Administration with solid experience managing business accounting and financial operations.
Comprehensive knowledge of everyday financial / accounting procedures and methodologies, including profit & loss, AP/AR, reconciliations, general ledger postings, journals, closings, income statements, balance sheets, taxation, and regulatory compliance.
Solid planning, organizational, and project management skills; capable of conducting research, analysis, auditing, and documentation and reporting activities while providing systematic standards of performance.
Analytical and innovative critical-thinker with a high aptitude for numbers and the ability to retain and utilize detailed information.
Display a strong work ethic and personal and professional integrity at all times. Work well with customers, colleagues, and superiors.
Proficient in the Microsoft Office Suite.
Education
Bachelor of Science in Business Administration, 2009
Baker College, Clinton Township, Michigan
Associates of Science in Business, 2004
Macomb Community College, Clinton Township, Michigan
Work Experience
Teller II, 2016 - Present
Chemical Bank, Shelby Township, MI
Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; handling foreign currency; responsible for all ATM transaction; recording night and mail deposits; marketing champion leader, selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
Records transactions by logging cashier's checks, and other special services; preparing currency transaction reports.
Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
Completes special requests by closing accounts; taking orders for checks; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
In charge of branch operation and audit.
One-on-one new employee training.
Maintains customer confidence and protects bank operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Commercial Solutions Supervisor, 2015 - 2016
Talmer Bank and Trust, Troy, MI
Actively coach service and client satisfaction skills in frontline specialists.
Handle escalated client issues following the key elements in the Client Experience Model.
Demonstrate expert problem solving and follow-up skills in problem resolution of client issues working as needed with all levels of Business, Commercial, and Treasury Management bankers.
Actively coach the critical service and relationship building skills required in a client contact team via one-on-one, small group calibration, and recorded & scored calls.
Coach and develop the team’s technical skills in efficient use of complex Commercial and Treasury Management systems, processes, procedures, and soft skills as defined in the Client Experience Model.
Manage intraday schedule exceptions while monitoring the queue and agent states to achieve metric goals (e.g. Service Level, Average Handle Time, Abandon Rate, Schedule Adherence, etc.
Manage team performance through timely execution and proper documentation of individual performance results, monthly accountability meetings, and career planning / promotional recommendations for specialists.
Drive team and individual engagement through team spirit, collaboration, and best practices in people leadership.
Ensure specialists have expert knowledge of complex Commercial and Treasury Management products & services (e.g. Remote Deposit, Lockbox, and Business Online Banking).
Teller Manager II, 2009 - 2015
Citizens Bank (Charter One Bank), Clinton Township, MI
Managing the daily operations of the Teller staff in a Tier I branch.
Manages Teller resources to minimize customer wait time.
Coaches, counsels, trains, and develops current and new staff members to increase efficiency and enhance productivity.
Compliance training quarterly audits.
Inserted Wire Transfer.
Delivers excellent service to all bank customers.
Ensures compliance with bank policies and procedures.
Keeps proper cash supply on hand and prepares daily proof record while maintaining an acceptable variance record.
Meets teller Manager Referral goals and teller sales referral goals.
Participates in updated sales promotions.
Conducts regular staff meetings.
Monitors Teller variance records.
Maintains attendance records and vacation schedules.
May perform daily Teller functions part of the time.
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