Manager Service
Resume:
Jesus Garcia
Avondale AZ *****
Objective
Seeking for an opportunity to share my gained experience throughout my career in a new challenging work environment, as well as growing professionally as a team assisting the company in their continued success.
Experience
I have the ability to work in a slow and fast paced environment, the knowledge to handle pressure and last-minute decisions, I Work well with others as a team and/or leader, Excellent communication skills and I am a Responsible and reliable employee with strong ethics and I am Fluent in English and Spanish.
Expert in Path rack (tool to check node spectrum)
Expert in CACTI (tool to check broadband capacity)
Proficient in IPC and PBX phone systems
proficient in IADS and ADTRAN
Proficient in Metro E
Proficient in Meter HST 3000
Over 23 years video experience
23 years of installing and trouble shooting Cat 5,6 and Coax wiring.
Over 30 years of outdoor labor experience
Proficient in networking
Some cross training in fiber optics splicing
Work History
1997- Present, Cox Communications
Title: CB Tech II
Assist customers’ requests with repairs and installation of cable, internet, and/or phone services, home networking, computer configurations, cable line spacing, basic cable installation, etc.
Assisted in the pilot program to launch digital cable, phone, and internet services. Services that now are the main cores of the company.
Working and developing with Complex Circuits.
Cross training in fiber optics, IADS, ADTRAN, Video Insertion, Vecima and U crypt.
Certifications
Remedy Unified Event Ticketing (UET)
EdgeHealth for the Customer Advocate
EdgeHealth Pre-Equalization General Navigation
Introduction to Cox Business VoiceManager Portfolio
CB Voice Manager Toolbar Tutorial
CB Virtual Number Service (VNS) Tutorial
CB Voice Manager Hunting Tutorial
CB Voice Manager Auto Attendant Tutorial
CB VoiceManager IP Centrex Product
Getting Started with PowerPoint 2010
Getting Started with Excel 2010
Getting Started with Outlook 2010
Getting Started with Word 2010
Working With Internal Customers
Excellence in Internal Customer Service
Cox Business Internet 2.0
Introduction to Wholesale Ethernet Access - HFC
Introduction to Cox MPLS-VPN (CCICBCBS0418)
Installing Cox Business Internet Gateway
Introduction to Cox Business Hospitality WiFi
Cox Hospitality TV Installation and Service Support
Cox Business Bulk and Hospitality TV Portfolio Product Overview
Cox Business Bulk HD Select Installation
Education
1989-1993 High School Diploma
199*-****-** completed credits at Phoenix Community College
Work References
Alejandro Peru (Cox business Lead and Mentor) 602-***-****
Marco Rodriguez (Residential Technician) 602-***-****
Personal references available upon request
Contact this candidate