D.O.B: **-**-****

Residence: London W*,

Hammersmith

Languages: English

Phone: 074********

Emal:jude-john-

addt4g@r.postjobfree.com

JUDE THOMAS

PERSONAL SUMMARY

A reliable, trustworthy and conscientious individual who is able to multi-task, handle pressure, and work as part of a team. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership- building skills -listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Having a ‘can do’ attitude and being creative person who can explore new territories and push existing limits. I am currently looking for a suitable opportunity with a company that will not only challenge me professionally but also allow me to develop my knowledge & potential further.

CORE SKILLS AND COMPETENCIES

• Excellent communication skills, and is able to put views across confidently in a professional manner.

• Strong interpersonal skills in helping others with problem solving in both work and non-work situations.

• Effective in delegating tasks and making sure they are done well.

• Strong attention to detail.

• Excellent customer facing skills.

• Ability to follow set procedures correctly.

• Creative skills - Software such as Photoshop, InDesign, illustrator, Microsoft suite XL, opera system, Maxton booking system, rezylx system

• Approachable, I work with others well.

• Articulate, I am not afraid to express myself in front of groups.

• Charismatic and Creative, can be a leader and adapt to working atmosphere.

• Enthusiastic, I put my all in everything I do.

• Ability to follow set procedures correctly.

• Punctual and responsible, Excellent time management. PROFESSIONAL EXPERIENCE

October 2019 – April 2020 Night Receptionist /Freelance Graphics Designer at Brook green Hotel

• Night Assistant at Brook green Hotel my day by day obligations demand of building upkeep during that time Causing the visitor to feel invited all through their remain.

• I offered remarkable assistance from the front work area as I am first purpose of contact. Every day secretary obligations comprise of registrations and check outs, noting calls just as messages, adjusting day by day reports and end of day reports and at last taking proprietorship in my job.

• Independent Illustrations configuration comprised off Understanding the customer's needs and offering a quality support, being able to discuss successfully with a wide scope of individuals with set briefs and cutoff times.

September 2018 – October 2019 Concierge/Receptionist at Hotel Indigo - London

• Concierge / Receptionist At the hotel Indigo my daily duties insist of Making the guest feel welcomed throughout their stay.

• providing exceptional service from the front desk as i am first point of contact. Daily receptionist duties consist of check ins and check outs, answering phone calls as well as emails, daily reports, knowledge of booking systems and ensure i was organised and taking ownership in my role.

• Daily Concierge duties consisted of Provide information about the local features such as shopping, dining, nightlife, and recreational destinations to the guest. Make travel arrangements for sightseeing and other tours. Exceptional interpersonal skills, with the ability to build a rapport with people on all levels •

• Understanding the role of teamwork in providing a quality service, having the ability to communicate effectively with a wide range of people. February 2017 - May 2018 Receptionist/Customer Service Advisor at Marlin Apartments London bridge

• At my time at marlin apartments I worked at the at front office as a receptionist. My main responsibilities were Check in/ Check Out procedures ensuring that the best customer service was delivered. I Used opera and Maxton booking system.

• Handle customer inquiries, complaints, billing questions and payment extension/service requests. I calmed angry callers and guest, repair trust, locate resources for problem resolution and design best-option solutions.

• Interface daily with internal partners in the accounting, field services, new business, operations and consumer affairs.

January 2017 - September 2017 Graphics Designer/Sales Advisor

(Internship) at See Saw Studios Architectural Company

• I worked within a company where I was meeting clients or account managers to discuss the business objectives and requirements of the job.

• Estimating the time required to complete the work and providing quotes for clients;

• Developing design briefs by gathering information and data through research;

• Thinking creatively to produce new ideas and concepts, using innovation to redefine a design brief within the constraints of cost and time.

• Working as part of a team with Architects, printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web developers and marketing specialists.

• Working with a wide range of media, including photography and computer-aided design (Photoshop, Illustrator CAD) • Demonstrating illustrative skills with rough sketches

February 2016 - December 2016 Receptionist / Front Desk Agent at Chelsea guest house

• Receptionist At my time at Chelsea guest house I worked at the hotel front office as a front of house agent. My main responsibilities were Check in/ Check Out procedure using Opera booking system.

• Process all reservations requests, changes and cancellations received by phone, fax or email

• Input and access data in reservation system, plus take room service orders over the phone

• Provide information to guests about room features, property amenities and local areas of interest

August 2014 - January 2015 Receptionist/Customer service

(Apprentership) at Travelodge - Edmonton

• • I worked at the hotel front office, receiving guests, making room bookings, processing cancellations, accepting payments and handling the requirements of guests.

• I have excellent skills in managing with handling room booking requests that comes in over telephone, emails, fax, or by people who just walk in.

• Made Sure that the hotel rooms were checked and were kept clean and tidy at all times. Worked as part of a team and responsible for various cleaning duties to ensure the cleanliness of the hotel. February 2014 to July 2014 Project Support Manager/Administrator Advocacy in Barnet - Barnet

• Undertook management & administrative task such as set up meetings, photocopying, faxing transmissions, processing mail, setting up and maintaining electronic and paper filling systems.

• Learnt to produce simple correspondence and reports from writing documents. •

• Gained practical experience of using basic IT skills in the workshop. • Liaise with staff, care homes, clients and other agencies to assist in the delivery of the project.

• Learnt to minute, produce and distribute accurate records of meeting, organise follow on meetings and send reminders out. • Gain experience in interviewing people for project.

January 2014 to February 2014 Sales/Customer Service Gift Fundraising Company (Old street)

• • I Approached people Face to face, to persuade passers to donate money to charitable cause I was promoting.

• Communicated both verbal and written by engaging with passers to get them to sign up.

• Relationship building, to encourage a long-term commitment to funding. • I represented the image of the company ensured i was Organised and well presented at all times.

• I worked towards being an Opportunist and not prejudge passers, I had to spot a potential relationship and immediately act upon it. September 2013 - December 2013 Sales and Marketing representative at Saturn Solutions Company

• • Approach people Face to face to generate sales and to reach or exceed targets.

• Advised and assisted customers to purchase the right and suitable products.

• Provided a consistently high standard of customer service to meet customer's needs.

• Inventory and technical troubleshooting to assure that the clients was left satisfied. Maintained internal visual merchandising in a company displays. Ensured company appearance & standards was met at all times. August 2007 - August 2008 Youth worker Assistant

• Worked in a Group environment to plan, prepare discuss and organised the event. Listened & communicate with candidates to find the suitable person for the job. Asked relevant and suitable questions to get the best out of each potential candidate.

• I had to be Professional and organized to assure that everything ran smoothly. Made various decisions to assure that each decision was made correctly based on the candidate's information and passion for the job. Created a Successful outcome and to make sure everything went according to plan.

April 2006 - Sales Advisor at Maplin Electronics

• • Provided a consistently high standard of customer service Advising and assisting customers to buy the product Promoted.

• Responsible for all functions of the retail store to include sales. • Maintained internal visual merchandising and in-store displays.

• Dealt with daily deliveries which included checking, pricing and displaying stock.

EDUCATION

• (2010 - 2014) BA Hons Degree in Graphic Design and Illustration Hertfordshire University 2.1 Grade)

• 2007 - 2009 A levels in Art and Design London Academy

• 2006 –2007 Art & Design Double BTec course.

• 2005 – 2006 GCSE London Academy 5 A-C Grades )

Reference's available on request)

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