ROSS TOWNSEND

519-***-****, addt3l@r.postjobfree.com

Education

Bachelor of Arts with double major in urban studies and History 1989

Wilfred Laurier University

Work Experience

****-****, ***** Representative, Disbrowe Chevrolet

•Ensure customer satisfaction in sales division.

•Meet sales targets and goals monthly.

•Responsible for client acquisition and maintenance.

•Work in collaboration with team members and community representatives.

•Maintain skillset through corporate training and ensure that standards are consistently being met.

2000-2014, Proprietor, Sales Representative & Marketing Manager, 3 on 3 London Inc.

•Sole founder and facilitator of non-for-profit company providing programming and equipment for youth hockey programs.

•Oversaw employees and programs to ensure standards are being met.

•Designed and implemented all programs for youth in London and area.

•Ensure that children and youth from all aspects of life received equipment and quality instruction.

•Ensure that all programming is inclusive with no pressures to ensure that all youth and children feel safe and comfortable.

2005-2012, Canadian Distribution Manager, Window Film Systems

•Work collaboratively with team embers to search for and establish new partnerships with dealers across Canada.

•Ensure the support and assistance to dealer networks across Canada.

•Initiate and follow up on annual sales targets for deal networks.

•Possess extensive knowledge on product line and competitors and share this knowledge with team members and community.

2004-2011, Director of Programming, Pro-Tips Sports

•Responsible for new hockey, soccer, and golf programming development, including facilitating, implementing, and ensuring financials.

•Oversee staff in London and surrounding communities for all programming.

•Responsible for creating, marketing, and presenting business plans, as well as carrying these out to completion.

•Responsible for hiring staff, budgeting, and balancing all programming.

•Provide continuous support to all staff members to ensure a safe and positive work environment.

2001-2004, Sales Representative, TAL Private Management: CIBC High Net Worth Money Management

•Client relationship manager for high net worth customers at CIBC, consistently ensuring client satisfaction.

•Assist clients with reviewing portfolios to ensure that they are consistently receiving the services they desire and need.

1990-2001, Residential Repair Technician and Sales Representative, Bell Canada

•Responsible for residential repair for approximately four years, ensuring the best quality and service for all customers.

•Provide customer services to existing clients assisting with any questions or issues.

•Responsible for client retention and increasing services to ensure client needs are met.

Volunteer Experience

1987-2016, Youth Minor Hockey Coach

1996-2016, Youth Intermediate Soccer Coach

1995-1998, Coach, Mentor, and Program Development Director, West London Minor Hockey Board of Directors

1997-1999, Volunteer, London Kidney Foundation

PRESENTATIONS/TRAINING

Hockey Canada, Level 5 (international training)

Sales and Marketing and Management Training, Bell Canada

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