Digital Marketing Manager

Mahmood J. Usmaan

addsys@r.postjobfree.com Austin, Texas 78717 916-***-****

www.linkedin.com/in/mahmood-usmaan

Project Manager

Energetic, trusted and detail-oriented Project Manager with a proven track record of managing multiple simultaneous projects that meet milestones and budget requirements. Brings strong interpersonal skills to the table and objective bearer of events and information during the lifecycle of a project to keep all management and relevant parties informed. Drive for results to achieve all strategic project milestones ensuring visibility and transparency into project progress. Superior communicator is able to effectively collaborate cross-functionally at all organizational levels and adapt to diverse and changing business needs. Able to tailor Agile methodology, practices, and principles that fit the project for delivering value to the Customer. Event planning and manage a team to achieve goals.

Project Management • Scope & Requirements Development • Technology

Implementation • Budgeting • Risk Management • Change Management Process

•Stake Holder Management •Project Plans •SDLC/Scrum/Agile/Waterfall • Customer

Service • Problem Solver •Analytical Skills •Customer Relationship Management

SharePoint, Visio, Smartsheet, MS Project, MS Office (Word, Excel, PowerPoint, Outlook)

Notable Projects

Provisional Development:

Managed professional development projects/events, special programs, and symposium.

Website Development Shopify Store:

Developed online Ecommerce shopify store.

ERP Solution Deployment:

Developed and implemented the ERP Solutions to maximize staff productivity and efficiency.

IT Infrastructure:

Successfully implemented effective IT Wireless Network infrastructure systems in order to achieve

department’s goals. Reduced $150K, Cost of IT Resources over 1 Year Period.

CCTV and Computerized Security Surveillance System:

Improved quality by 32%, reduced lead times 21% and costs 48% while meeting all the customer's requirements.

Professional Experience

PMI Austin Chapter, Austin, Texas

volunteer Project Manager (2018 – Present)

Board member of PMI Austin Chapter. Manage team to planning and execute PMI Austin’s strategic initiatives, including professional development projects/events, special programs, and symposium. Negotiate contracts event speakers and contractors. Increased members professionalism and organizational brand in the region.

Revamped and maintained the guest speaker database to improve efficiency; new templates decrease search time by 40% and helped to increase organizational efficiency by the 25%.

Ensure PMI Austin Chapter events are Scheduled and Executed per Chapter Specifications.

Instrumental in obtaining the guest speakers for the Fall/Spring Professional Development events; ensured contracts were mutually beneficial, and presentation material was available.

Increase Net Promoter Score by (from 6.5 to 8-6), Increase membership by 11.29%.

Reduce attrition by 20.31%.

Horse Craz Shopify Store (Co-owner)

Digital Marketing Director/Project Manager (7/2017 – 11/2019)

Manage all the Digital marketing like social media, Instagram, Facebook ads and Google AdWords. front-line customer-facing support, within the Services of Horsecraz. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Maintaining strong, long-lasting customer relationships and responsible for the overall growth, quality, and satisfaction of the customer’s services relationship. Improve operational compliance by establishing metrics instrumental in measuring performance, effectively assuring customers of the highest level of services.

NOTABLE PROJECT:

Project Role: Product owner:

I was representing as a Product owner and was prioritizing the user stories and collaborate to the project team before they start the Sprint backlog and communicating the requirements are understood. I was also there for each for the Sprint review meeting to confirm the work is done and then for arranging for the next important product backlog List. The methodology they were using was Scram framework. I did involve for the team as they were carrying out each Iteration

Associated & Trading Group, Abu Dhabi

IT/Project MANAGER, 01/2007 – 9/2016

Partners with Technology Managers and Directors to lead Technology projects with budgets from $55k to $250K in support of the department's strategic plan. Viewed as a project leadership resource for driving analysis, recommendations, decisions, and delivery.

ERP Solution Deployment & IT Infrastructure:

Defined project scope, goals, processes and procedures, and deliverables, supporting business processes in collaboration with project team and key stakeholders.

Develop full-scale project plans and associated communications documents, concisely and effectively communicating project expectations in timely and clear fashion.

Liaised with project stakeholders on an ongoing basis.

Managed communication flow between technical writers, engineers, end-users, and support staff throughout each project, keeping projects within scope and on-time.

Drafted and submitted budget proposals and recommended subsequent budget changes by estimating resources and participants needed to achieve project goals.

Shifted between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

CCTV and Computerized Security Surveillance System: Managed State of work, planning throughout the closing. Implemented project to drive the project delivery and quality with a team of 25 employees. Mentored team members; enforced quality compliance, and provided State of Work reporting to leadership. Project resulted in improving quality by 32%, reduced lead times 21% and costs 48% while meeting all the customer's requirements. Administer training, including documentation of training (i.e., uploading documentation and artifacts to clients internal training site).

Associated & Trading Group, Abu Dhabi

Systems Administrator, 2001- 2006

Resolved customers’ hardware and software functionality problems for 200 internal customers by providing high degree of timely customer service and technical expertise. Configured, troubleshooting, and maintained Windows Server 2008 and Wired/Wireless Network infrastructure.

Maintain operational, configuration and developing templet documentation.

Perform liaison duties between users, operations, and programming personnel in the areas of systems Analyst, modifications or trouble shooting.

Experience managing projects involving the upgrade, migration, integration, and deployment of an enterprise operating system (e.g. Windows 10) using Microsoft System Centre Configuration Manager (SCCM).

Directs the development and maintenance of systems, programs, and system software to meet the company's information requirements

Establishes IT policies, standards, practices, and security measures to ensure effective and consistent information processing operations as well as safeguard information resources

Assists with installation and configuration of desktops, hardware, networking, point of sale, Wi-Fi, and audio/visual systems.

Assists in troubleshooting complex property level IT problems

Ensures documentation, manuals and procedures are created and updated

Administration of the Active Directory infrastructure, configuration, and security. Ensures internal customer requests for changes/enhancements are logged and prioritized

Familiarity with Windows Active Directory functionality and operations including Group Policy, Access Control and Windows Updates.

Expertise in data center management and data governance.

PBX and VOIP phone systems

Education, Certifications & Community Service

Bachelor of Arts in Information Systems, The University of Lincoln and Humberside, Lincoln, UK

Certified Professional in Project Management (PMI-ACP), in Progress

Volunteer, PMI Austin Chapter, Austin, Texas

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