Alain Beltran

***** ** ** *******

Miami, FL ****3

addsxb@r.postjobfree.com 786-***-****

Objective

Dedicated representative who exceeds the expectations and requirements for companies needs to serve patients and families with excellence. My goal is to foster teamwork and trust by respecting others point of view and leading by example. As a representative of the company, I will use my experience, knowledge and compassion to help facilitate overall productivity, along with meeting and exceeding the company’s expectations.

Career Progression

Vitas Healthcare Kendall, FL January 2017- Present Admission Liaison

● Vitas Best Award Winner for 2019

● Responded to referrals sent by physicians and case managers at Kendall Regional Medical Center

● Meet with patients and families to discuss hospice services and benefits

● Coordinate appointments for chart evaluations and full admissions for hospice nurses

● Discuss discharge plans with physicians and families

● Ordered HME equipment for patients being discharged home

● Gathered consents and DNR from patients and families for hospice services

● Address the realities, myths, and misconceptions of hospice services Vitas Healthcare Miramar, FL January 2017 -

January2017

Admissions Coordinator

● Define Vitas Services, Benefits, and Process for Hospice and Palliative Care

● Assist patients and families with admissions into Vitas Healthcare

● Coordinate scheduling of appointments with nurses and families

● Facilitate the conversation of referrals to Admissions

● Responsible for receiving and reviewing referrals an all personal documents from SharePoint and other venues

● Reviewing and attaching Medical Records, Consents, Doctor’s Orders and other necessary documents to patients charts

● Processing Medicare and Medicaid for patients prior to appointments

● Review program’s pending to ensure accuracy and dependability

● Ensure companies values and guidelines are met while providing exceptional customer service Change Healthcare Weston, FL 2013 to 2017

Content Management Lead Specialist

● Researching, updating and maintaining over 9,000 active community programs in the continental US and Puerto Rico offered to healthcare members

● Trained call center agents on community programs to help educate members and convey the importance of each program

● Ensuring eligibility requirements meet company guidelines and follows local government and state laws

● Exceed daily and monthly production goals while maintaining an emphasis on detail and quality

● Ability to multi-task throughout customer call and use active listening skills to ensure recognition and understanding of customer’s needs and concerns

Change Healthcare Weston, FL 2008 to 2013

Medicare Outreach and Community Link Lead Specialist

● Service Medicare and Medicaid members in fast-paced call center environment while consistently achieving excellent scores on customer surveys

● Outbound servicing to Medicare and Medicaid recipients, to provide education and assistance to enroll individuals into Federal, State and Local social programs

● Adhere to call center metrics; talk-time, logged-in time and attendance

● Followed Federal Guidelines and HIPAA Laws & Regulations

● Communicated with healthcare providers to determine members needs and eligibility for community programs

● Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service

● Consistently maintained a Quality Assurance score of 98% and above

● Ability to multi-task throughout customer calls and use active listening skills to ensure recognition and understanding of customer’s needs and concerns

Skills & Strengths

● Proven ability to establish rapport with patients and families in both English and Spanish

● Reliable and driven, with strong time-management and prioritization abilities

● Achieves high levels of multi-tasking ability by remaining focused and goal oriented

● Practice well-honed listening skills to give full attention to those in need, accurately assess every individual’s situation, and builds necessary rapport

● Assists and teach others patiently when working towards a common goal, ensuring higher levels of cooperation when faced with challenges

● Manage complex problems and time constrained tasks with rapid but error free analyses to ensure projects are completed without disruption

Education, Certifications & Awards

Miami-Dade College, Miami, FL – Business Administration Proficient in Microsoft Suites

HIPAA Certified

Recipient of Vitas Values Awards

Multiple 100% Vitas Quality Assurance Certificates Awarded Vitas Perfect Attendance each quarter

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