Jennifer Marie Muñoz

c: 832-***-**** e: addswb@r.postjobfree.com

https://www.linkedin.com/in/jennifermariemunoz/

PROFESSIONAL EXPERIENCE

SUMMARY

Highly motivated sales, recruiting and operational leader with extensive experience and strong analytical, problem solving, interpersonal, and communication skills. Demonstrated ability to identify and implement process improvements and work independently and in teams to achieve corporate goals. Proven finance, human capitol, workforce management, technical, negotiations, and leadership skills in legal, regulatory, compliance and management. SPECIALITIES

Revenue Optimization, Productivity & Process Improvement, Vendor & Client Relations, Strategic Planning, Contract Administration, Sales Support, Social Intelligence Gathering, Total Media Marketing and Monitoring, Social Commerce, Service Delivery, Full Life Cycle Recruitment, Outsource Services, Predictive Analytics, Statistical Regression Modeling, Temporary Placement, Recruiting, Technical Recruiting, Permanent Placement, Staff Augmentation, Full-life Cycle Recruiting, Permanent Search, Contract Recruitment, Permanent Staffing, Temporary Staffing Staff Care (an AMN Healthcare Company) Irving, TX June 2016 – January 2019 Staff Care is the leader in locum tenens physician staffing. With more state hospital association endorsements than any other agency, we provide the highest quality physician placement to physician practices, hospitals, and health systems New Clinician Recruitment Program Coordinator- Contract Staff Care® is the nation's leading locum tenens staffing firm. Staff Care fills short-term vacancies in all physician specialties, as well as dentists, nurse practitioners, physician assistants and CRNAs. We assist hospitals, medical groups, occupational medical clinics, individual practitioners, networks, psychiatric facilities, government institutions, and other organizations to maintain patient care, referrals, and revenue. Recognized publications, such as the New York Times, Wall Street Journal, and American Medical News, regularly seek the expertise of Staff Care consultants, and the company publishes several annual studies of the temporary healthcare staffing industry. Staff Care also sponsors the prestigious annual Country Doctor of the Year Award.

• Create, design, and implementation of the sourcing and end to end recruitment plan for Resident Physicians and New Provider Program

• Create, design, and implementation of the sourcing and end to end recruitment plan for Resident Physicians and New Advanced Practice Clinicians for Locum Tenens (Staff Care) and Perm Placement Division (Merritt Hawkins) of AMN Healthcare.

• Increasing candidate acquisition (B2B/B2C) leads by 66% generating and additional $3.3M in revenue

• Create back office operations and maintenance of candidate entry into ATS system, create workflows and program and candidate reporting

• Create Statistical Regression models and predictive analytics indexes to map open staffing requisitions to qualified candidates based on a stacking ranking system.

• Reduce time to candidate acquisition, reduce cost of candidate acquisition, increase time to placement

• Plan, develop, implement and present curriculum for Lunch & Learn presentations

• Create Execute a holistic marketing campaign to highlight the program, company and create a tight knit community of though leaders

• Create and executive leadership reporting model for the program and forecast revenue growth based off of the program K Hovnanian Homes Chantilly, VA August 2014 – October 2015 Model Home Temps Inc. is a temporary staffing company that provides new home builders with temporary, temp to perm and permanent placement sales and sales support staff

New Home Design Center Consultant Chantilly, VA March 2015 - October 2015

Designed the interior fit and finishing’s of approximately 50 quick delivery homes with an estimated revenue of 750K

(this does not include the base price of the home that was sold by the new homes sales person)

Facilitated approximately 150 new home design center consultations and the finalization of selections for the interior fit and finishing’s of the home

Generated revenue of approximately 5M in revenue from individual sales o Maintained an average of $30K per sale

o Average estimated gross margin of 37% per individual home sale New Home Sales Assistant – Line K Chantilly, VA August 2014 - March 2015

Assisted the new home sales manager in selling 21 new homes in the award winning Willowsford community

Home pricing started at 1.3M

Responsible for building, maintaining, and contacting prospects and real estate agents for appointments to conduct cost estimates and purchase contacts

Facilitated community and model home tours explaining the feature function and benefits of each model and the design style line

Gardenuity Bristow, VA/Dallas, TX July 2013 – September 2015 Gardenuity is the first social selling company that satisfies a person's instinctive need to align with nature Founding Associate & Business Consultant-Contract

Frost Direct LLC (dba Gardenuity) Business Consultant – 07/2014 – 09/2014 Gardenuity Founding Associate (Independent Contractor) – 11/2013 – 09/2015

" At Garden Inspired Living, our goal is to bring beautiful products, inspired by the garden to everyone. We are a growing community of designers, chefs, exercisers, readers and friends who approach life with relaxed delight and a lot of humor. We call this Garden Inspired Living, and we are committed to the highest quality products to get your senses growing. "

- Donna Letier & Julie Eggers

• Responsible for operational, call center & recruiting management

• Create a sustainable recruiting model for corporate and direct sales personnel

• Recruit, hire, train qualified and retain candidates in order to build productive teams for internal and field facing sales teams

• Develop a network of sales leaders with a desire to build a team of associates who have a passion for promoting Gardenuity products and programs

• Design and execute enrollment campaigns in targeted markets using various mediums of lead generation to maximize reach and engagement

• Create and deliver: field communications, field training and development tools, corporate recognition programs, sales promotions and corporate event calendars

• Develop and implemented a customer base Service Excellent Program, to include a holistic approach of call center, social media, email, implementation and creation of CSAT Surveys at the consumer level as well as agent (data compilation and best practice recommendations) and predictive modeling. Staff Care Irving, TX September 2012-June 2014

Staff Care is the leader in locum tenens physician staffing. With more state hospital association endorsements than any other agency, we provide the highest quality physician placement to physician practices, hospitals, and health systems Vice President Sales Recruiting & Account Management - Dentistry Division

Develop operations strategies for delivering best in class MSP services for an Integrated Account

Ensure that contractual terms are being met and keep internal partners and clients (i.e. Client, AV, Recruitment, Billing) educated and informed of contractual obligations while maintaining efficiency.

Resolve escalated service calls in order to position AMN as a critical partner in the client’s success.

Assist in the preparation and delivery of client business reviews, creating additional opportunities for strategic partnership and client integration

Partner with enterprise-wide Recruitment to market the opportunities, resolve escalation points, ensure efficient file flow and order prioritization in order to retain market share.

Cultivate and manage relationships with new and current Associate Vendors (AV) to address escalation points from Account Managers and to ensure efficiency and compliance between the AV, AMN, and the client.

Partner with AMN Shared Services through meetings, email and phone conversations to achieve process improvement, to ensure qualified and compliant Nursing professionals are successful on assignment at client sites, accurate and timely billing and revenue collections.

Supervise day-to-day operations of Account Management team through coaching and communication to support peak performance, team member engagement, and retention.

Balance the team’s workload across client base to ensure maximum productivity and results

Track performance metrics/reports (i.e. order aging, distribution, and candidate review) of Account Managers to determine points of escalation and develop strategies to ensure goal achievement.

Facilitate weekly team meetings and 1:1 meetings with Account Managers to conduct training, monitor progress to goals, coach, strengthen communication, and collaborate on process improvement in order to reach team production objectives.

Compile and submit reports to clients and Senior AMN Leadership in order to communicate activity, key metrics, and strategy development.

Accomplishments Vice President Sales Recruiting & Account Management - Dentistry Division

Responsible for all aspects of recruiting, account management, sales support, customer service, call center operations and order provisioning for the Dentistry Division

o Overall annual revenue base growth from 8.5M in excess of 13.5M trending to 20M o Managed over 12 direct reports

o Maintained and exceed KPI’s for the division:

Grew and maintained GM from 28.7% to 42.9%

Consistent QoQ growth up to 30%

Consistently developed and delivered sales plan in excess of 100 to116% of plan o Developed and executed residency recruitment strategy for a candidate pipeline o Recruited, hired, and trained qualified candidates in order to build productive teams for internal and field sales teams

o Strategic implementation and evaluation of best practices for first contact satisfaction o Partnered with AMN Shared Services through meetings, email and phone conversations to achieve process improvement, to ensure qualified and compliant healthcare professionals are successful on assignment at client sites, accurate and timely billing and revenue collections o Staff Care Social Media Champion assisted Marketing, Social Media and Legal teams by contributing to the implementation of Service Excellence Program for business unit and company by call center, social media, email, implementation CSAT Surveys at the client, physician and employee levels (data compilation and best practice recommendations) and predictive modeling. o Q2 Sales President's Achievement Award- Q2 2013

Social Strategy1 Dallas/San Antonio, TX April 2010- September 2012 Social Strategy1 (subsidiary of ILD) is a social media monitoring and analytics platform that combines natural language processing and data mining technology with subject matter-experts. Social Strategy1 is built with research from the Wharton School of the University of Pennsylvania. Data is organized through natural language processing tools, and then our teams of analysts perform lexical and channel analyses to draw insights from social media, major media, and their relationships that firms can use in areas of strategy, targeting, competitive analysis, brand management, risk management, and more Director of Operations

Consultant – 04/2010 – 12/2010

Full Time Employee – 01/2011 – 09/2012

As an outsourced services provider for clients including E&Y, Brumos Motors, National Motor Club, Associa, Burr & Forman LLP and Partnered with the The Wharton School of the University of Pennsylvania to create if then matrix’s for larger brands such as Coke, 5 Hour Energy Drink, Yum Brands, Super Bowl and more

Project management for clients creating and implemented a Customer Base Service Excellent Program, to include a holistic approach of call center, social media, email, implementation and creation of CSAT Surveys at the consumer level as well as agent (data compilation and best practice recommendations) and predictive modeling

Operational Management for the company all aspects of talent acquisition, account management, sales support, and customer service, call center operations and order provisioning o Responsible for overall annual revenue base in excess of 2.1M

Recruited, hired, and trained qualified candidates in order to build productive teams for internal and field sales teams o Lead company training initiatives through new hire training program ILD Corp. Dallas/San Antonio, TX October 2005-September 2009 ILD provides payment processing and clearing, business process outsourcing, operator services and conferencing solutions to communication providers, digital merchants, internet service providers, information and entertainment providers and other enterprises

Director of Operations

Responsible for operational management for all aspects of account management, sales support, customer service, call center operations and order provisioning

o Responsible for overall annual revenue base in excess of 60M

Grew and maintained GM from 18% to 22% in a declining market o Managed over 25 direct reports and 3 business units o Responsible for all call center functions, talent acquisition, quality assurance management, training o Maintain and exceed KPI’s for the division

o Recruit, hire, and train qualified candidates in order to build productive teams o Defined and developed the collection, credit and customer implementation process o Restructured existing departments to provide operational consistencies resulting in improved performance and positive revenue growth, maintained sales pipeline, RFP and vendor relation process and created and automated sales and KPI reports

o Interim Director of Operations for Billing Services

Responsible for overall annual revenue base in excess of 120M Robert Half International San Antonio, TX September 2004-October 2005 RHI is the world’s leader in specialized staffing, with more than 50+ years in the industry Division Director OfficeTeam

Managed 85+ temporaries, 125+ Clients and sales team of 4 direct reports

Responsibilities include: Supervising, mentoring and training of direct reports and placement candidates

Increased sales by 19.7%, Increased recruiting efforts by 15%, Increased marketing efforts by 25% over previous year

Completed the Credit, Collections and Customer Implementation process on each customer

Work in a team environment, while being held accountable for individual sales targets (met and exceeded these targets)

Assisted the Advisory Board of Directors for the Southern Careers Institute by facilitating educational programs about employment industry trends

Private Healthcare Systems Waltham, MA March 2003-August 2004 PHCS has been the national leader in health care cost management Accounts Receivable Collection, Credit & New Customer Implementation Specialist

Represented the Finance Division on a corporate leadership team, recommending and advising changes in company policies and procedures to improve service to internal and external customers "Service Excellence"

Developed, implemented, and monitored policies and procedures for the Revenue Credit & Collections department.

Reduced Accounts Receivable close process by one day, resulting in more efficient delivery of financial reports

Assisted in the testing and implementing a new customer payment processing system developed in-house by the Controller

Headed the review of customer contracts, amendments, and pricing letters, for content and adherence to PHCS standards

Completed credit evaluation process of PHCS prospective new customers and/or vendors: o Assist with credit history and financial statements review and completed trade and bank reference checks

Assist with the New Customer Implementation Process: o Served as the primary customer point of contact for new customer finance implementation WorldCom (via Kforce Contract Position) San Antonio, TX 2002-2002 MCI/WorldCom is a leader in business and residential communications services Major Account-Accounts Receivable & Collection Specialist

Performing complicated collections / customer billing resolution for WorldCom in an extensive effort to resolve any billing and/or contract disputes to receivables amounts due over 60 days (met & exceeded deliverables)

Major Account collections of customers with $50K or more in outstanding receivables

Reduced accounts receivable balances by developing relationships with customers and explaining detail behind balances

Reduced DSO for assigned base by 5 days bringing the accounts in line with an average 30-40 days payment cycle.

Assisted with daily, weekly and monthly Accounts Receivable reconciliations and related reports for management

Completed contract and payment terms negations for existing customers in conjunction with the Legal Department Iona Technologies Waltham, MA 2001-2002

Integration Software Company that enables incompatible computer systems and applications to work together Senior Accounts Payable Specialist

Assisting in all areas relating to accounts payable. This position ensures that timely and accurate information is entered into the accounts payable system, process invoices and expense reports for IONA and US subsidiaries, perform multiple check runs for vendors and employee expense reimbursement, maintain W-9 forms, maintain VAT reclaim, responsible for 1099 reporting

Prepare journal entries for expense accruals as they relate to accounts payable, post journal entries into SAP, research and resolve issues relating to accounts payable, reconcile GR/IR account on a monthly basis, effectively communicate accounts payable policies and procedures, review and code employee expense reports, maintain accounts payable filing system

Department preparation on-line banking, implementing ACH payment, updating all departmental policies and procedures Curl Corporation Cambridge, MA 2001-2001

A software technology company that enables the development and deployment of next-generation Web pages and applications by providing full application-level functionality and a substantially richer, more interactive Web experience for the user Staff Accountant

Responsibilities include reviewing, posting, and coding vendor invoices and employee expense reports, processing of weekly payables, handling of vendor and employee inquires, maintaining fixed asset records, reconciling and maintaining GR/IR, month end closing processes of accounts payable and fixed assets, issuing annual 1099’s maintaining voucher documentation, streamlining accounts payable processes. Maintaining inventory of fixed assets. Updating departmental policies and procedure documentation

Granitar Inc. Natick, MA 2000-2001

A consulting and systems integration firm focused on Enterprise Content Integration leveraging data, information and knowledge to drive critical business processes

Accounting Assistant

Responsibilities include reviewing, controlling, posting, and coding vendor invoices and employee expense reports, processing of weekly payables, handling of all vendor and employee inquires, maintaining fixed asset records, maintaining voucher documentation, creating purchase orders, processing payroll through ADP software, updating employee direct deposits and salary adjustments, preparing 401K and flex spending reports. Assisted in facilitating an implementation of Great Plains software

PAUL H. ASWAD, D.M.D.,P.C. Needham, MA 1995-2000

Dr. Aswad believes that a team approach is crucial to providing quality dental care. Together with his staff, he considers the patient the most important part of the treatment process. He feels that the patient should be included in all phases of decision making so that they are knowledgeable about the procedures and aftercare. Certified Dental Assistant

Responsibilities include assisting the dentist during a variety of treatment procedures, taking and developing dental radiographs (x-rays), asking about the patient's medical history and taking blood pressure and pulse, serving as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment, helping patients feel comfortable before, during and after dental treatment, providing patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling), teaching patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling), taking impressions of patients' teeth for study casts (models of teeth), performing office management tasks that often require the use of a personal computer, communicating with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing and ordering supplies), helping to provide direct patient care in all dental specialties, including orthodontics, pediatric dentistry, periodontics and oral surgery EDUCATION

Texas Woman’s University Denton, TX May 2018

Bachelor of General Studies Program

Business & Gender’s Studies

Massachusetts Bay Community College Wellesley, MA May 2000 Associates of Arts Degree General Studies

CERTIFICATES

Entelo Basics Certificate December 2019

Entelo

Recruiting Automation Pro Certificate December 2019 Entelo

MAGIC Training Certificate

Individual Customer Service Certificate December 2019 Kodac Dental X-Ray Certificate

Yankee Dental Conference September 1998

SPEAKING ENGAGEMENTS

Client Social Media Workshops & Training 2004 - Current Client Customer Experience Workshops & Training

Burr Forman LLP- Guest Speaker Women's Initiative Summit 2012 Dykema - The Definitive Conference for Dental Service Organizations 2014 Gardenuity - Social Selling 101 2014

Nations Access - Social Media Past, Present and Future 2015 PUBLICATIONS SPEAKING ENGAGEMENTS

http://socialstrategy.wpengine.com/what-does-your-data-really-say-about-your-brand/ http://socialstrategy.wpengine.com/how-data-drives-conversations-online/ http://socialstrategy.wpengine.com/should-you-consolidate-your-brand-online/ http://socialstrategy.wpengine.com/importance-of-community-in-womens-healthcare/ http://socialstrategy.wpengine.com/niche-market-insights-financial-communities-and-the-pcaob/ http://socialstrategy.wpengine.com/content-marketing-blogging-basics/ http://socialstrategy.wpengine.com/online-listening-insights/ http://socialstrategy.wpengine.com/why-online-listening/ http://socialstrategy.wpengine.com/need-social-strategy-get-a-jenny/ COURSES

ADP – Reportsmith, ADP PC Payroll for Windows, Advanced Microsoft Access, Advanced Microsoft Excel, Advanced Microsoft PowerPoint, Advanced Microsoft Word, Beginner Microsoft Access, Beginner Microsoft Excel, Beginner Microsoft PowerPoint, Beginner Microsoft Word, Business Writing: Business and Legal Grammar, Business Writing: Presenting Thoughts and Ideas, Cognitive Behavioral Therapy - Navigating People with Narcissistic Personality Disorder, Cost Analysis- Facilitated, Credentialing and Privileging - Hospital & Payor, Data & Predictive Analytics Modeling, Data & Statistical Regression Models, Financial Modeling, HTML (Hypertext Markup Language) - For Beginners, HTML Reports and Data Presentation, Intermediate Microsoft Excel, Intermediate Microsoft PowerPoint, Intermediate Microsoft Word, Joint Commission Standards, Microsoft Certified Solutions Expert (MCSE) (no certificate completed course work only), Magic Training, Margin Analysis, Microsoft Excel - Multiple Sheets & Linking, Microsoft Excel - Organizing Data, Microsoft Excel Charting Data, Microsoft Word – Tables, Principles and Qualities of Genuine Leadership, Service Excellence Training, URAC Core Standards, Using Databases with Microsoft Excel, Webex Administrator, WordPress 101 HONORS & AWARDS

Q2 Sales President's Achievement Award, Employee of the Month, Service Excellence Award, IMPACT2 Award, Ethics in Action Award

VOLUNTEER EXPERIENCE

Caps for Chemo - Creator

Caps for Chemo is a smaller organization with the mission to create beautiful knitted or crocheted hats for those that are going through Chemotherapy and/or radiation.

https://www.linkedin.com/company/caps-for-chemo/about/ HOBBIES

The USMC Marine Corps Historic Half

The Marine Corps Historic Half is perfectly situated halfway between the capital of the Commonwealth in Richmond and the nation’s capital. The hugely popular Marine Corps Historic Half has made historic Fredericksburg a fashionable spring weekend getaway.

The Marine Corps Historic Half

Total Time 3.05 Total Run Time 2:45

https://www.marinemarathon.com/events/historic-half

Contact this candidate