Profile Summary

Proven ability to identify customer needs then match with the best banking products and services. Passionate about providing courteous personalized service.

Bi-Lingual in English and Spanish

Quick to learn procedures and technologies

Creative and effective problem solving

Proficient with Episys-Symitar and En-Compass for real estate

Banking Employment

FIRST FINANCIAL CREDIT UNION, La Mesa, CA 2016 - Present

Lead Member Sales Executive

Hired as Senior MSR and promoted to Lead MSR/Mortgage Officer

Provide information to existing and new members in opening credit union products and services to meet their financial needs.

Analyze and resolve problems and discrepancies in member accounts and loans.

Originate and submit consumer loans such as auto loans, personal loans, and credit cards.

Assist branch office opening and closing operations, vault custodian, and cash management.

Training new personnel and assisting in the coaching and development of new employees.

Mortgage Lending Area

Able to fund 2 to 3 real estate transactions for $1,000,000 to $1,500,000 per month.

Interview and analyze applicant financial status, credit, and property evaluations to determine feasibility of granting loans.

Originate and submit completed mortgage loan applications with related documentation.

Negotiate applicant loan terms and pricing.

Follow-up contact for additional and future financial needs

WELLS FARGO BANK 2015 – 2016

Small Business Specialist/Licensed Banker

Built and deepened relationships with small business customers by uncovering financial needs and recommending appropriate products and services, included business checking and savings, business credit cards, and business loans.

Refer cross-sell opportunities to the appropriate Partners Specialists such as Financial Advisors and Mortgage Officer in the branch.

CHASE BANK 2002-2015

Senior Relationship Licensed Banker

Hired as a teller, then promoted to Personal Banker 6-months later.

Passed CA Investments License Series 6, 63 and Life Insurance.

Recognized as attaining #1 Sales in the region for 3 consecutive years and consistently exceeding 100% of quarterly goals.

Advised and sold financial products and services to consumer and small business customers. Opened deposit accounts, referring loan applications, and managed various customer service requests. Leveraged in-depth product knowledge of credit/fraud-related situations.

Education

Bachelor Degree in Business Administration/Accounting

Cetys University, Tijuana, BC Mexico