Office Assistant
Resume:
AMANDA S MORGAN-CAMPBELL
Denver CO 80211
addsv3@r.postjobfree.com
Objective: To work in an office environment where I will be able to utilize my skills in customer service, office and computer applications while multitasking and providing the highest level of professionalism for the company that I serve.
EXPERIENCE:
ASCENDA USA FEB 2018-PRESENT
TIER 3 CSR, OFFICE SUPPORT
DUTIES: Answering phone calls from customers who own stock with Morgan Stanley and Hawaiian Electric Industries; assisting management with office and clerical support; assisting the training manager with new hires; multitasking in a busy environment; general clerical including the use of MS applications including Windows, Excel and PowerPoint.
TALBOTS MARCH 2017-JANUARY 2018
CSR, AGENT SUPPORT
DUTIES: Answering phone calls and placing outbound calls to customers and Talbots retail locations in order to facilitate the ordering and placement of merchandise within local shops; multitasking and general clerical including use of MS Office and Excel.
USAA MARCH 2016-MARCH 2017
LOAN ORIGINATIONS AND SERVICING
DUTIES: Answering customer service calls; loan originations and servicing; processing credit card transactions and loan applications; multitasking in a fast paced environment; use of MS Applications including Excel, MS Word. CARETAKER JULY 2015-JANUARY 2016
DUTIES: Caring for elderly parents within their home; daily housekeeping and personal care including errands and home maintenance.
AAA CO JANUARY 2015-JULY 2015
ROADSIDE ASSISTANCE AND MEMBER SERVICES-CORPORATE OFFICE ASSISTANT FOR AUTO BODY & REPAIRS
DUTIES: Answering phone calls from motorists who are needing assistance; placing outbound calls to other AAA offices; scanning documents for AAA approved auto repair/auto body Shops; sending outbound mail of documents to members; general clerical including scanning, copying, faxing and filing; use of MS, mapping tools and dispatch applications.
ATC NOVEMBER 2013-JUNE 2015
TITLE PROCESSOR-OFFICE SUPPORT
DUTIES: Processing out of state titles for dealers in a business to business environment; customer service answering calls from dealers; outbound calls to out of state motor vehicle departments; computer use including multiple screens; MS applications including Word, Excel, and Quickbooks. SECURITY CENTRAL
MAY 2013-OCTOBER 2013
INBOUND AND OUTBOUND DISPATCHER
DUTIES: Inbound calls from Security Central Clients whose alarms have been triggered; outbound calls to appropriate local police, fire, and law enforcement agencies; utilizing active listening skills while multi-tasking using multiple screens; keying in data fields while providing a superior level of customer service in a high pressure environment.
PEOPLE SYSTEMS NEC
FEBRUARY 2012-APRIL 2013
CLIENT SPECIALIST
DUTIES: Processing unemployment claims while working with multiple out of state clients; answering phone calls from state adjudicators; representation through Skype and VOIP for court room proceedings on behalf of the company's clientele; office support for management; general clerical including multitasking and use of multiple applications for computers.
MIKE SHAW CHEVROLET
OCTOBER 2000-JANUARY 2012
TITLE CLERK
SALES AND OFFICE SUPPORT
DUTIES: Processing titles and all related documents for vehicle sales; answering inbound multi-line phones; opening and closing the business; payroll and general staff management; accounting including preparing monthly reports for the accountant; cash handling and daily reconciliation with the owners and sales team. EDUCATION
UNIVERSITY OF TEXAS-AUSTIN
CAMPUS EXTENSION PROGRAM
MC COMBS SCHOOL OF BUSINESS
JANUARY 2020-PRESENT
MC CLAIN COMMUNITY HIGHSCHOOL
SEPTEMBER 1985-JUNE 1988
SKILLS
20 YEARS+ CUSTOMER SERVICE
Ability to multitask within a high stress, high pressure environment; ability to problem solve and offer workable solutions for both the clients and the company; office and payroll management; building and maintenance of spreadsheets and intra-company websites; utilization of people management and business solutions and maintaining the highest level of customer service and professionalism for both the company and their clients. Proficient in MS applications including Word, Excel, Powerpoint and Quickbooks; also proficient in virtual applications such as Skype and VOIP.
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