Manager Store

Cristina Carlson

**** ********** ******, ******, ***** 78747 • 512-***-**** • addsuu@r.postjobfree.com Profile

I am currently looking to enhance my career by continuing to strive for excellence. I have a strong background in accounting and management. I want to help people. I want to contribute, I want to be productive. I will succeed in anything I do because anything you can learn from, even failure is a good thing. I feel I will be an enormous asset to any company. I look forward to a challenging career with a company that can utilize my talents. Skills

Education - Ashford University, BA Sociology

I have put on hold continuing my education to obtain a sociology degree for my own personal enrichment. I am always striving to be more productive and eager to learn as much as I can from any situation I am placed in.

Applications

Microsoft Word, Microsoft Excel, Microsoft Outlook, PowerPoint Paint Shop Pro, Kronos. Any Accounting Software is easily mastered.

Platforms

Microsoft Operating Systems and Mac OS

Work Experience

2009-Present

Lowes Inc, Austin TX

Assistant Store Manager - Support

● Primarily responsible for the management of all non-selling related operations (both front-end and back-end store operational activities) that facilitate the store's ability to drive sales and provide superior customer service.

● Oversight of all financial operations of the store to ensure compliance with corporate and Sarbanes Oxley requirements.

● Support activities included managing associates in pricing and signage, area recovery, freight flow, day/night stocking, inventory, assembly, product fulfillment delivery, cashiers, credit servicesand facility service.

● Responsibilities for managing the opening and closing procedures in the store, managing the handling of cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures.

● In addition as ASM Support expected to provide full leadership over the store at any point in absence of the Store Manager.

Assistant Store Manager - Sales Floor

● Responsible for managing all customer service activities on the sales floor that help enable the desired customer experience.

● Driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis.

● Responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) managers and associates in departments across the store, serving as initial contact with customers.

Department Manager

● Responsible for superior customer service, merchandising, and sales performance in assigned area.

● Managing and training of all employees that are direct reports. Commercial Sales

● Achieve Commercial Sales unit budget goals by servicing existing commercial Cristina Carlson

8824 Stambourne Street, Austin, Texas 78747 • 512-***-**** • addsuu@r.postjobfree.com customers, while actively pursuing and soliciting new accounts.

● Supplying high standards of customer service between stores, vendors and commercial customers.

Head Cashier

● Managing front end of store by providing direction, training and support to associates

● Assisting customers with any and all needs

● Responsible for opening and closing of registers, cash withdrawals, and loans to all registers

2007-2009

Waterloo Icehouse, Austin, TX

Trainer, Hostess, Server

● Assisting management in training new hires in customer service skills

● Writing and Editing of new training materials as needed

● Aloha System Entry of Orders and Cash Handling

2005-2007

Capitol Area/Lonestar Girl Scout Council

Volunteer Service Unit Director for Oak Hill

● Overseeing 70 Girl Scout Troops and approving all paper work for safety and insurance purposes

● Communicating and distributing all information on events, cookie sales, banking information, etc. to troop leaders and parents through monthly meetings and yahoo newsgroups

● Negotiated meeting locations for events accommodating over 1500 people.

● Communicated with Lone Star Girl Scout Council Representative monthly regarding implementation of the Girl Scout Program

1995-2005

Stay at Home Parent

The Carlson Family

● Through my gaps in formal employment I was a stay at home parent. This was and still the most challenging responsibility I have. Having three wonderful and unique individuals gracing my life daily are the greatest reward.

● Throughout my time raising my children I was taught patience, time management and negotiation. I volunteered in various capacities throughout their activities. They taught me to be a better manager in the workforce too.

1994-1995

Forum Group (bought out by Marriot), Indianapolis IN Accounts Payable Manager

● Managing Accounts Payable and Payroll Specialists at the corporate level.

● Communicating with Assisted Living Facility Managers regarding invoices and reconciliation of accounts

● General Ledger Coding and entry of invoices into system, scheduling for payment and issuing of checks at weekly intervals.

1992-1994

Self Employed, Indianapolis IN

Child Care Provider

● Successful operation of a home daycare facility for infants and after school

● Kept all records for financial and business operation 1990-1992

Meridian Design Studio Inc, Indianapolis IN

Office Manager, Accountant

● All aspects of bookkeeping, calculation of quarterly payroll taxes, accounts payable, accounts receivable, annual tax preparation, general ledger, payroll and bank reconciliation

● Office Duties consisted of answering incoming calls, invoicing, job costing, word processing

Cristina Carlson

8824 Stambourne Street, Austin, Texas 78747 • 512-***-**** • addsuu@r.postjobfree.com 1989-1990

Consumer Satellite Systems/ National Programming Service, Indianapolis IN Accounts Receivable, Customer Service Representative

● Reconciliation of Credit Card and Mail Orders, preparation of daily deposits, reconciling monthly balance of spreadsheet with computer system balance, billing and collection of debts

● Customer service duties included taking phone orders, entering them into the system and handling return merchandise requests.

1988-1989

Livingwell Inc, Indianapolis IN

Accounts Payable

● Coding Invoices to proper general ledger account numbers, entering them into the system and cutting checks for them

● Revamped the system for filing paid invoices

Activities

2013 - Current

American Cancer Society C ancer Prevention Study - 3 Participant 2001-2007

Mills Elementary, Austin TX P TA Board President, PTA Vice President, PTA 3rd VP over Fundraising and Room Parent Coordinator. Office Staff volunteer. 1998

Wickham Forest Homeowners Association Melbourne FL, Community Crime Watch Organizer and Website Administrator

References

● Laura Bosman, Former work associate and personal reference- l addsuu@r.postjobfree.com Phone 512-***-****

● Whitney O.Baugh, Former Manager At Waterloo Icehouse - t addsuu@r.postjobfree.com Phone 512-***-****

● Steve Rothfeld, Former Manager At Lowe’s - s addsuu@r.postjobfree.com - Phone 512-***-****

Contact this candidate