Community Support

Alexis Simmons

*** ******* **** • Conyers, GA • *0094 CELL 404-***-****• E-MAIL addstx@r.postjobfree.com

EDUCATION Bachelor of Arts in Psychology w/ Honors

Clark Atlanta University, Atlanta, GA

SKILLS Microsoft Office Suite Self-Motivated

Strong Verbal Communication Team Leadership

Conflict resolution

WORK EXPERIENCE

Patient Care Coordinator November 2018-Present

Emory Healthcare Atlanta, GA

Manages the Patient and Physicians schedules, worked with back office staff to ensure organization

Maintained front office operations for alignment of the company.

Schedules Gamma Knife Procedures

Ensures Patients are educated the days before their procedure

Orders Planning and Post Procedure MRIs

Schedules follow up appointments, New Patient Consults and Post-Operative Appointments.

Supports patient operations with overall care coordination for patients

Serves as the primary point of contact for all customer service, administrative and scheduling needs.

Serves as the liaison for the patient and family, working with both administrative and clinical staff.

Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.

Provides coaching and training to new and current employees

Evaluates the patient's and their family's satisfaction with the quality of care and services provided

Updates of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays

Patient Access Associate June 2017-November 2018

Emory Healthcare Atlanta, GA

Conduct schedule coordination for patients and providers

Serve as the Patients primary point of contact for all scheduling needs through the appointing center.

Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare at Emory Clinic and designated hospitals.

A key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high-quality contact experience for the patient with every call.

Accurately verify patient demographics and insurance coverage.

Perform general scheduling, registration and customer service duties, answer telephones, make appointments, monitor access issues with provider schedules that affect patient satisfaction, and communicate issues to team leader.

Perform general patient account management duties and transfer calls accordingly. May also monitor and respond to work queues.

Severe Behavior- Behavior Data Analyst May 2016- March 2017

Children’s Health Care of Atlanta- Marcus Autism Center Atlanta, GA

Provided direct client care.

Ensured treatment protocols are carried out and monitors the implementation of treatment and intervention procedures.

Calculated reliability coefficients and summarize reliability data of various direct observation data collection systems.

Assumed responsibility for case-related activities in conjunction with the Behavior Data Analyst 2 and/or Clinical Specialist (e.g., preparing case-related materials/documentation, and anticipating case-related needs)

Assisted in the monitoring and adjustment of routine behavioral assessments and protocols.

Assisted with the training of staff regarding data collection for assessments and treatment protocols.

Utilized safe and appropriate handling, management and guidance procedures when transporting or working with patients

Assisted in the implementation of research protocols and maintenance of research literature and educational materials.

Assisted in the purchase and maintenance of supplies necessary for implementation of behavior protocols.

Analyzed Data, reporting and sharing information to the Psychologist overseeing the case.

K-12 Instructional Support Instructor January 2016- May 2016

PCG Education Atlanta, GA

Work in one-to-one or small group settings in support of math, reading, science, English, and social studies

Responsible for tutoring within a specific subject matter, daily oversight, problem resolution, and weekly reporting

Perform classroom observations

Conduct curriculum-based assessments

Consult with classroom teachers about students considered for instructional support and participate in all IST meetings.

Facilitates intervention techniques in the classroom.

Instructional Support Teacher Intern January 2015- May 2015

Sandtown Middle School Atlanta, GA

Maintained communication with special education staff, local school personnel, and parents regarding the referral, evaluation, identification, and effective programming for students with disabilities

Participated in professional learning activities and professional learning activities to staff, parents, and others to increase achievement for students with disabilities

Collaborated with parents and local school staff regarding instructional decision-making for students with disabilities

Reviewed and analyzes student data, building data, and district data as they relate to the response to intervention.

Assisted school staff in organizing curriculum and utilizing effective teaching strategies for students with disabilities

Assisted teachers in improving classroom management and climate through the implementation of effective instructional methods

After School Counselor II August 2014- May 2016

City of Decatur Decatur, GA

Follow age-appropriate lesson plans that contain/promotes recreational, educational and cultural activities.

Maintain program and storage areas by ensuring they are clean and safe for each participant

Represent the City of Decatur Children and Youth Services division on field trips, special events, assemblies and program wide activities as assigned

Maintain daily attendance records of participants

Establish and maintain positive lines of communication with parents and/ or guardians of the participants

Provide supervision and discipline of participants within the establish program guidelines

Affiliations

Clark Atlanta University Alumni Association

Elizabeth Baptist Church S.E.E.D.S Children Ministry

Georgia Head Start Association

Certifications

CPR/ First Aid Certified

DCM/Instructional Systems Completion of Medical Terminology

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