A B O U T M E

I am extremely motivated and a

great manager of time. I work

quickly. efficiently and positively

because I love what I do. I'm a

goal oriented person with great

attention to details. I am

confident that my exceptional

oral and written communication

skills matched with great

customer service will help your

business prosper.

E D U C A T I O N

Customer Service (Phone, Email and Chat Communication) Time Management and Flexibility

Data Entry and Project Management

Excellent English Communication Skills

Sales and Marketing

Social Media Marketing

Content Writing

Cold Calling and Appointment Setting

Tutoring Skills

Google and Microsoft products

Ecommerce

Appointment Setter / Virtual Assistant/ Call

Center Expert

C O N T A C T

Bachelor of Science in Business

Administration Major in Management

C h e r r y l i s a

A l c a n t a r a

+639*********

addst3@r.postjobfree.com

@cherrylisaalcantara

live:iamyve07

S K I L L S & E X P E R T I S E

Built a marketing plan for a start up credit repair business based in Hawaii.

Built a team of virtual assistants to work on business strategic plans such as building a website and its contents,cost effective planning and social media

marketing

Created social media accounts such as facebook,

instagram and twitter for the business and its contents and managed them as chat/post moderator.

Created sales funnels and landing pages linked to their website and handled lead generation from those funnels. City College of

Manila

Manila, Philippines

1999

Virtual Assistant (Project based)

Credit Doctor 720

October 2019 - January 2020

Appointment Setter(Part-time)

RingVirtual.Ph

March 2020 - June 8, 2020

Cold calling list of potential sellers/ homeowners in different parts of United States and qualify them to set up an appointment with the buyer/investor/realtor and discuss offer/sales options. Maintaining and exceeding my target number of appointments on a weekly basis.

Maintaining and updating record of leads/contacts in google spreadsheets with detailed notes of the conversation. H O M E B A S E D E X P E R I E N C E

Manila, Philippines 1008

Back Ofice Support (Macys & Bloomingdales)

2014-2018

Rockstar backline agent for Macys and Bloomingdales all over the U.S. who's main duty is to clear approximately 150 queues assignment per day including email, adhoc, manual queues. Processed necessary refunds and adjustment with regards to orders and notify customers thru email.

Helped in the recovery of company revenue by filing claims against the courier for damaged, short-shipped and lost package issues. Responsible for reviewing transaction history for possible claims and discounts abuse. Generated reports of closed queues and submitted them before end of shift. Retail Specialist (Macys & Bloomingdales)

2012-2014

CONVERGYS

Main responsibility is to assist customers by placing their orders on the website or in MSA tool via phone, email and chat. Service recovery tasks including but not limited to resolving concerns about the purchase made

including damaged, shortshipped and lost package.

Ensured customer satisfaction by delivering above and beyond service at all times.Processed requests for credit and adjustment to be handled by assigned department.

.

Account Specialist (Paypal)

2010-2012

Primary point of contact for customers for an online payment solution company in the U.S. and Canada. I was able to provide them with knowledgeable, compassionate, and timely resolution to their inquiries while maintaining a positive and friendly attitude. Effectively resolved customers' concerns thru phone and email.with regards to their online generated orders and payments.

Maintained account security and promoted company

products and services by continuously building consumers’ trust to increase number of users. Signed up new

customers and educate existing customers on the

advantages of uograding their plan.

EPLDT VENTUS

Technical Support (Dish Network)

2009

Main tasks are basic troubleshooting of devices,

scheduling of technician for home service repair if necessary, sign up customers for new subscriptions and cancellation of pay per view and premium

channels. Answered general and billing.inquiries.

Processed payment for their special subscriptions and pay per view using credit card or Paypal

TELEPERFORMANCE

Customer Care /Technical Support (Sprint)

2008

Provided excellent inbound phone support for customers by basic and advance troubleshooting. I was able to investigate and resolve customer's questions and

problems with Sprint products and services.

Provided empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Sprint protocols, main duties are activation of newly purchased devices, upsell products and services to existing customers, answer billing inquiries,adding and removing subscriptions, upgrading plans for mobile device.

IL-DAEIL-EDU INC.

Full time tutor who developed reading and speaking skills in English of non-native speakers thru phone and internet while creating a classroom environment. I was able to build students' confidence on expressing

themselves in English language in speaking,reading and writing. Assessed student's level and helped them improve their grammar, pronunciation and

communication skills accordingly.

Monitored achievements on a weekly basis to identify strengths and weaknesses and improve them.

Online ESL Teacher

2006

References shall be available upon request.

C O R P O R A T E E X P E R I E N C E

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