Samir Wallace

Cell 401-***-****

Email: addsso@r.postjobfree.com

PROFILE

A natural Logician and Analyst with over 10 years’ experience specializing in the healthcare industry.

Team player with excellent communication, organizational, analytical, and problem-solving skills.

Results oriented with a proven track record of meeting project deadlines while remaining customer focused.

Excellent PC skills and proficient with a variety of database software including Sybase, MySQL Workbench, and MS Access

PROFESSIONAL EXPERIENCE

42 Lines Inc – Champaign, Il

Senior QA Engineer 2018 – 2020

Utilized SQL to query and modify databases to ensure data was available for comprehensive testing of requirements.

Employed Agile testing methodology to gather requirements, design test cases, estimate testing efforts, and execute tests.

Performed both Functional and ADA Compliance testing of custom Learning Management Systems on Web and Mobile platforms.

Dell/NTT Data Services – Blue Cross Blue Shield of RI Account - Providence, RI

Testing Engineering Senior Analyst 2016 – 2018

Utilized SQL to extract data from HP Quality Center databases; transformed that data using MS Excel and VBA macros to create Test/Defect Tracking and Requirement Coverage reports for IT Executive Leadership and Testing teams.

Utilized SQL to identify and extract data from the Facets core system for use by the Testing team.

Managed project data and user access to HP ALM Quality Center as Administrator.

Assisted with the management of Non-Production Facets Environments including release maintenance and upgrades.

Supported the Automation team as a business process subject matter expert by translating existing regression test cases to functional requirements, leading process improvement efforts, and analyzing script failures.

Confirmed unit testing results prior to giving necessary approvals for deployment to SIT/UAT test environments.

Blue Cross Blue Shield of Rhode Island - Providence, RI

Senior Test Analyst (Customer and Business Services - IT Quality Assurance) 2013 – 2016

Utilized SQL to extract data from HP Quality Center databases; transformed that data using MS Excel and VBA macros to create Test/Defect Tracking and Requirement Coverage reports for IT Executive Leadership and Testing teams.

Utilized SQL to identify and extract data from the Facets core system for use by the Testing team.

Utilized Excel and VBA macros to create and maintain billable hours reports for IT Executive Leadership team.

Managed project data and user access to HP ALM Quality Center as Administrator.

Assisted with the management of Non-Production Facets Environments including release maintenance and upgrades.

Directed offshore resources performing automated regression test script development.

Performed feasibility testing and Visual Basic test script maintenance in HP QuickTest Pro.

Lead process improvement efforts in support of automated test regression.

Confirmed unit testing results prior to giving necessary approvals for deployment to SIT/UAT test environments.

Test Analyst (Customer and Business Services - BlueTransIT Project) 2009 - 2013

Supported PBM (Pharmacy Benefit Manager) Replacement Project by gathering requirements, test case creation/execution, and defect tracking.

oUtilized SQL to confirm the data integrity of outgoing Membership files by comparing Facets core system extracts to ETL outputs.

oUtilized SQL to confirm PBM claims data files were consumed and Facets core system/Netezza Data Warehouse were correctly updated.

Supported BlueTransIT Project by assisting with SIT/UAT testing of:

oCapitation (Facets and JCAPS data extracts)

Utilized SQL to confirm Membership data files and the resultant per member per month Remittance Advice was extracted from the Facets core system and accurately transformed for transmission to Capitated Vendors.

oBusiness Objects (BOXI) Reporting

oFacets Claims processing

oFacets Provider

oNetworX Pricing

oBroker Commissions/Callidus

Analyzed business and technical requirements for the development of test scenarios.

Acted as point of contact between business functional areas and other test team members.

Performed ongoing SIT/UAT and Regression testing of monthly code releases to ensure quality, performance, and functional correctness of business technology.

Recognized by peers as a subject matter expert for Capitation, Broker Commissions, PBM Data Exchange (Eligibility and Accumulators).

Created and published Desktop Procedures documentation for assigned workflows.

Quality Coach (Call Center Training Department) 2008 - 2009

Monitored and evaluated all calls for both Customer and Provider Service Call Centers.

Responsible for the coaching and development of underperforming Call Center Representatives.

Identified opportunities to improve workflows and documentation utilized by Call Center Representatives.

Customer/Provider Service Representative (Call Center) 2005 - 2008

Addressed inquiries from member and provider communities regarding benefits, eligibility and claim issues.

Commended for consistent, quality customer service and received multiple citations from customers for creating positive, memorable experiences.

EDUCATION

Classical High School, Providence, RI

Graduated Magna Cum Laude 1996

PROFESSIONAL TRAINING & DEVELOPMENT

Proficiency in:

Waterfall and Agile Testing Methodologies

SQL (Sybase Central, MySQL Workbench, Nexus Query Chameleon)

MS Office (Excel, Word, Access, PowerPoint, SharePoint)

HP ALM Quality Center and HP QuickTest Pro

Jira

FTP Clients

Business Objects (BOXI)

INTERESTS

Film and Animation

Drawing, Painting, and Sculpting

Philosophy

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