Data Web

LEEN AL MIDANI

UAE · mobile: +971*********

Email: addspr@r.postjobfree.com

Birthday and Nationality: 05/01/1992 Arabic-Syrian

LinkedIn: https://www.linkedin.com/in/leen-midani-546504167

* ***** *f experience in software programming ex: C#, ASP.NET, and data analyzing. Capable of working with a variety of environments, creating excel, web reports, and managing database queries. Looking to improve skills and learn new technologies.

AREAS OF EXPERTISE

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oHTML, CSS & java Script

oMS SQL SERVER

oORACLE (SQL +PL SQL)

oANGULAR 6

oASP.NET

oPython Basics

oC#

oC++

oWeb API

oMicrosoft Office

oData Analysis

oGoogle Analytics Basics

EXPERIENCE

06/2017- 03/2020

INFORMATION DATA ANALYSIS at Syriatel (Telecommunication)/Syria

1.Prepare Reports to the Call Center, Retention and Service Desk Departments using different data sources.

2.Create Web Tools for concerned departments.

3.Analyze incoming data to Increase performance accordingly.

03/2016-05/2017

QUALITY AMBASSADOR AT MIS DEPARTMENT at Syriatel (Telecommunication)/Syria

1.Hold meetings to modify and update the company’s Organizational Chart and jobs description

2.Ensure that all departments are implementing ISO 9001 standards

3.Form and analyze processes and procedures workflow using Microsoft Visio

EDUCATION

2018- CURRENT MASTER IN WEB SCIENCE: at Virtual Syrian University.

GPA: 80/100

2009-2015 BACHELOR DEGREE IN COMPUTER ENGINEERING: at IUST (International University for Science & Technology).

GPA: 3.4/4

COURSES AND TRAINING

o04/2020:Google Analytics, Google

o02/2020:Phython Data Structure,Coursera

o08/2019: Web API Course, Syriatel

o08/2018: Angular 5 Course, Syriatel.

o10/2017: Stress management Course, Syriatel.

o05/2015: MCSE Course, IUST.

o03/2015: CCNA Course, IUST.

LANGUAGES

oArabic: Mother language

oEnglish: Fluent

oFrench : Intermediate

oGerman : Intermediate

SOFT SKILLS

oExcellent Communication Skills

oWork under pressure

oHigh Integrity

oInnovative

oTime Management Skills

oTeam Leader

oWillingness to learn new skills

ACHEIVMENTS

oCoached and supervised new members during training period, provided feedback and evaluations during 90 day probationary training period.

oComplaints Dashboard (Front End): led a team and developed the front end part of a web application for Retention and customer complains section. This application was developed using both Angular 6, ASP.net API and applied BI technology, it uses multiple data sources to display reports for complains and their causal roots, in addition to real time dashboard to display current statistics and charts.

oCall Center Website: collaborated in developing a Website for customer service to provide information, performance, KPIs, reports and achievements of both Reps and supervisors.

oCreated Web tool to help shift controller team in distributing and evaluating (retention, call center) teams according to a predefined criteria.

oBlacklist Web tool: using ASP.Net web form, to block Fraud callers to the call center for specific duration in addition to reports about total blocked numbers, cities, statistics ….etc.

oSyriatel IPCC (Reporting Part): Contributed in moving and merging database between two different IP Contact Center (IPCC) systems, to be viewed as one database and create reports accordingly.

oCall Center Reps misbehavior Report: revealed the possible methods in which the rep might use to improve his KPI through deceiving the customer, or to decrease the amount of incoming call ex: delete and add the same RBT in the same call.

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