Sales Representative Front Office

PERSONAL DATA:

Name : Leah. Odero

Email : addsn5@r.postjobfree.com

Date of birth : 27/03/1992

Sex : Female

Marital status : Single

Nationality : Kenyan

Language : English, Swahili

Contacts : +974********

CAREER OBJECTIVES:

• To work as a team diligently, honestly and with integrity towards making the service industry the leading and the best at times.

• To develop, adhere and maintain a highly, motivated and a productive workforce. STATEMENT OF INTENT.

• To always remain a relevant and contributing member of your highly successful and professional team of staff offering a service like never before and to be part of the success of your company through duties and responsibilities assigned to me. MAIN ACHIEVEMENT ATTRIBUTES AND SKILLS

1. Able to communicate with people at all levels confidently and concisely. 2. Able to maintain accuracy under pressure; computer literate and numerate. 3. Organized, respectful, ingenuity, punctual and absent of tantrums. PROFESSIONAL EXPERIENCE:

MAY 16TH 2017 TO DATE

FIRST CLASS RECEPTIONIST / VITALITY SPA

QATAR AIRWAYS.

DUTIES.

1. Welcoming guests in the spa lounge.

2. Booking treatments via email and replying to any queries concerning our facilities and the services provided.

3. Processing all type of payments, cash, credit cards and vouchers . 4. Making daily revenue reports at the end of the duty and Monthly Reports. 5. Making sure that there’s sufficient change at the beginning of the shift till the end. 6. Ascertain that cash received is well balanced and no shots at the end of the shift. 7. Give handover accordingly as per the managers request. Commented [1]: May 16th 2017

Qatar Airways (The Airport Hotel)

First class Lounge Spa Receptionist

AUGUST 6TH 2016 TO 31 JANUARY 2017

CASHIER/SHIFT LEADER.

URBAN COFFEE LENANA, KILIMANI

DUTIES

1. Processing all types of payments, credit cards, mobile pay, cheques, vouchers and cash. 2. Ascertain that everyone who is to report on duty is present. 3. Order for products at the end of the closing shift. 4. Check bills to ensure that all have been paid and that there is no pending bill on the micros system.

5. Deposit cash in the bank after shifts end.

6. Ascertain that there is enough change from the begin to the end of shift. JANUARY 16TH 2016 TO AUGUST 5TH

CASHIER

ART CAFFE COFFEE AND BAKERY, NAIROBI WESTLANDS.

DUTIES

1. Operating cash machines and micros to calculate customer’s bills. 2. Check bills to see if the correct amount has been displayed and print them out. 3. Ascertain that there is sufficient change available at the beginning of each day. 4. Sort, count and wrap currency and coins and arrange for them to be deposited to the bank. 5. Balancing off of accounts.

6. Keep track of inventory and ensure that restaurant supplies are ordered on time. 7. Process credit and debit card payments and ensure that customers sign receipt. AUGUST 12TH 2015 JANUARY 15th 2016

HOSTESS

ART CAFFE COFFEE AND BAKERY, NAIROBI WESTLANDS

DUTIES

1. Receiving calls for making reservations

2. Arranging the tables and seats.

3. Taking delivery orders.

4. Taking food orders within the restaurant and serving guests. JUNE 10TH2015 TO AUGUST 10TH 2015

ROYAL ORCHID AZURE, NAIROBI, WESTLANDS

HOSTESS / WAITRESS

DUTIES

1. Greeting and acknowledging guests and seat patrons by escorting them to assigned table. 2. Accept and organize reservations, and prioritize reservations to accommodate customers. 3. Address guest requests or complains and escalate major complaints to manager. 4. Inspect dining areas for cleanliness and proper arrangements. OLX KENYA. (AUGUST 2013-AUGUST 2014)

Position: Sales Representative

Commented [2]:

Duties:

1. Was making customers aware of buying and selling of commodities and how effective and fast it could be through digital and online advertisements. 2. Meeting and exceeding sales goals

3. Negotiating all contracts with prospective clients. 4. Preparing weekly and monthly reports.

CRADON ENTERPRISE LTD. (FEBRUARY 2011-APRIL 2012)

Position: Receptionist

Duties:

1.Was the company’s first business contact at the reception. 2.Receiving visitors and answering incoming calls and answering visitors' inquiries about the company.

3.Arranging appointments for guests to meet with the company staff. 4.Receiving and sorting daily mail.

PROFESSIONAL TRAINING:

1. May 2020 (university Of London) – Global Diplomacy; The united Nations in the World. 2. October 2018 – Cross training for the position of front desk Agent in front office department. 3. June 2012-August 2012: Leadership Certificate course. 4. January 2011-April 2011: Certificate of Proficiency in Computer. EDUCATION BACKGROUND:

1.2020-2020: New York University Jonathan M. Tisch Centre of Hospitality Diploma certificate in Hospitality and Tourism industry essentials.

2.2011-2011: The Computer Society of Kenya Certificate of Computer packages. 3 .2007-2010; Shiner’s Girls High School Kenya certificate of secondary education . 4.2003-2006; Ayany primary school Kenya certificate of primary education.

*REFERENCES- AVAILABLE ON REQUEST.

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