Administration assistant and customer service officer and receptionist

Naoual EL Jaafari

Abu Dhabi-UAE

Mobile No: 050******* / 052*******

Email:*********@*****.***

Career Objective

To succeed in an environment of growth and excellent. To earn a job which provides me a job satisfaction, self-development and helps me achieve personnel as well as professional goals.

Work Experience

2019 to present: Customer service Officer (Abu Dhabi National Insurance Company)

Consumer Lines Operations

2015 – 2019 :Guest Relation Officer (Belevari Marinas LLC)

Administrative Assistant (ART Marine Marinas LLC)

•General receptionist duties, receive and interact with incoming visitors & external clients

•Answer and manage incoming calls, and email tracking

• liaise with internal staff at all levels

•Efficiently addressing customers request to coordinate with 3rdparties on their Behalf(sales consultant with ADNIC and insurances companies to get discounts for our customers)

•Filed corporate documentation, electronics files, inventories and reports including insurance of berthing licenses and the records of current and new clients.

•Liaison with other stakeholder at the marina Including restaurant and hotels on a range of matters for the furtherance of the company objectives.

•Using Microsoft Office and QuickBooks, to create electronic berthing license renewal quotations and using Adobe Acrobat to send it, early cancelation, invoices, payment receipts (checks, debit card, cash), dock checklist reporting, Filling and data entry

•Time attendance report at the end of the month.

•Marina Management System (PACSOFT)

•Handling Marketing & Social Media for all the marinas

2014-2015 : Cruise Terminal Coordinator. (Abu Dhabi Tourism & Culture Authority)

•Meet and greet the passengers.

•Assist Passenger (Cruise Ships : Coast Serena, Aida Diva, Mein Schiff, costa Rica)

•Great exposure to an international Environment.(Understanding European, Asian, Middle East, Africa Cultures).

•Promotion local culture and importin places to visit throughout the Emirates.

•Managing Information counter.

•Guest complaining and problems solving.

•Reporting to different external officials (Police, Customs, Security, and

Immigration)

2008-2010 : Admin/Reception (Emirates Palace Hotel 7 Stars) Abu Dhabi.

•Greeted guests and processed their reservation.

•Answered telephone calls and transfer calls to the appropriate person.

•Respond to the emails and office correspondence.

•Assist in resolving clients’ issues and complaints.

•Order supplies and equipment when required.

•Organize table sheet for the staff.

•Contact housekeeping and maintenance department when a problem is reported.

2007-2008 : Ground Hostess (Check IN, Royal Air Morocco) Tangier, Morocco

•Greet and welcome passengers through the terminal.

•Answer question and advises passenger concerning flight (flight arrival and departure, gate location selection of seat on aircraft).

•Verification passenger notification, printing passes.

•Work at departure and arrival gate ( Boarding and landing )

•Verify passenger counts, announce boarding section and assist those needing special attention.

2006-2007 : Admin/Receptionist (Society Cop Technologies) Rabat, Morocco

•Serve visitor by greeting, welcoming.

•Answer, and forward calls.

•Receive and sort daily mail /deliveries /couriers.

•Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges).

•Perform other clerical receptionist duties such as filling, photocopying, faxing etc.

Education Qualification

2014 : ICDL (Al Khawarizmi University) Abu Dhabi

2007-2008 : Certificate of Ground Hostess/ Check IN (Royal Air-Morocco, Ibn Battoota

Airport Tangier Morocco.)

2005-2007 : Higher Diploma Literature Spanish (Mohammed V University Rabat Agdal,

Morocco.)

2005-2006 : TCP (Diploma of Cabin crew Staff Members) General Direction of Aviation

Civil of Spain.

2002-2005 : High School Education (College Lala Aisha) Rabat-Morocco

Languages Known

•Arabic

•English

•French

•Spanish

Skills

•Arabic, English computer applications.

•English language skills, written and verbal.

•Internet information access.

•Customer care.

•Access database.

•Word processing.

•Windows Explorer.

•Microsoft applications (Word, Excel, PowerPoints, etc.)

•Marketing/Social Media

Professional Attributes

•Quick learner

•Flexible

•Confident

•Ability to communicate and deal with teams to help solve problems

•Able to perform under pressure and adapts to change quickly

•Good interpersonal skills

Personnel Details

Nationality : Morocco

Date of birth: 19/08/1985

Place of birth : Rabat

Sex : Female

Driving : Valid Light Vehicle Driving license.(UAE)

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