Front Office Executive

Civil Aviation building Been

Mahmoud N *** Doha

E-mail: ******@*****.***

Website: Skype ID : hbik25

Phone: +974********

EDUCATION Bachelor Degree on Sociology September 2007 — June 2010 Kaddy Ayad University Marrakech, Morocco

WORK

EXPERIENCE

dusitD2 Salwa Doha February 2020 — To Present

Euro-star hotel Morocco February 2019 — January 2020 Jumeirah Messilah Beach Hotel

and Spa-Kuwait

July 2025 — December 2018

CONCIERGE TEAM LEADER ( Pre-opening Team).

Is a point of contact to handle customer complaints and feedback according to HOTEL standards.

Accept post cards, letters for mailing and sell stamps as appropriate Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests

Any other duties as may reasonably be requested by the management GUEST SERVICES EXECUTIVE-RECEPTION

complete and maintain any incident reports, daily activity reports or other reports requested by management.

manage conference room bookings and scheduling.

close guest accounts and check guests out.

review accounts and charges with guests during the check-out process. Night audit.

GUEST SERVICES EXECUTIVE-CONCIERGE

To maintain open line of communication and co-ordination with related departments to ensure customers’ requests and complaints are handled effectively and efficiently. Is fully knowledgeable of all services and amenities available in the hotel Adheres to health and Safety policies

Up sell hotel facilities

Set example in grooming standards at all times Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas. Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests

Is point of contact to handle customer complaints and feedback according to HOTEL standards.

Accept post cards, letters for mailing and sell stamps as appropriate Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests

Any other duties as may reasonably be requested by the management MHAMED AIT HBIK (31 YEARS

OLD)

MHAMED AIT HBIK (31 YEARS OLD) 1

Jumeirah Messilah Beach Hotel

and Spa-Kuwait

January 2015 — June 2015

Jumeirah Messilah Beach Hotel

and Spa-Kuwait

April 2014 — December 2014

Digital Works call center October 2012 — October 2013 BELL ATTENDANT

Approaching guests and offering assistance in a professional and courteous manner. Transporting luggage to and from guest rooms before check in and after check out. Providing general information about the hotel facilities in absence of the Concierge Delivering overnight shoes, beverages and newspapers to all guest rooms Providing quality customer service to guests

Escorting guests along with their luggage to their rooms Promoting all Hotels functions and facilities

Checking laundry and dry cleaning in and delivering the same to the guest room DOOR ATTENDANT

Represented the hotel at the main entrance.

Assisted in opening car doors for arriving and departing hotel customers. Maintained driveway traffic flow to allow main hotel entrance accessibility. Issued luggage tags and provided claim tickets that ensured appropriate delivery. Retrieved and delivered luggage from luggage storage for guests checking out of the hotel.

Offered Luggage assistance to all guests.

.

Call center Agent

Maintaining an orderly appearance throughout the sales floor. Introducing promotions and opportunities to customers. Cross-selling products to increase purchase amounts. QUALIFICATIONS Guest Service Executive - Guest Relations Desk (Certificate Obtained, Jumeirah Group).

Guest Service Executive - Airport Services and Transportation (Certificate Obtained, Jumeirah Group.

Colleague of the mouth on December 2017 (Certificate Obtained, Jumeirah Group). SKILLS LANGUAGE:

French - Fluent

English - Fluent

Arabic - Fluent

Tamazight - Mother tongue

COMPUTER SKILLS:

HotSOS - Hotel Optimization System

Microsoft Applications (Word, Excel & Outlook)

Opera PMS

Seven Rooms (Restaurant Reservation System).

Moroccan Driving License

MHAMED AIT HBIK (31 YEARS OLD) 2

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