Social Media Office

SKILLS

Accounts Receivable

Experience

Administrative

Support

Auditing

Cash Reconciliation /

Management

MS Office Proficiency

End-of-day Processing

Hotel Management

Experience

Customer Service

(phone and face to

face)

DATE OF BIRTH

APRIL 29, 1995

NATIONALITY

FILIPINO

LANGUAGES

TAGALOG / ENGLISH

VISA STATUS

CANCELLED VISA

AVAILABILITY

AVAILABLE

IMMEDIATELY

HANNAH KRISTIA

T. SECUSANA

SUMMARY

Adaptable professional with more than 3 years of experience and a proven knowledge of back office operations, customer service and hospitality management. Aiming to leverage my skills to successfully fill the Administrative role at your company.

WORK EXPERIENCE

SEP 2019 – CLIENTS SERVICES EXECUTIVE

JUN 2020 STEPS COMMUNICATIONS L.L.C. Abu Dhabi, United Arab Emirates

MANAGEMENT ROLE

Managing and distributing information within the office.

Answering phone calls, taking memorandums and maintaining files.

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Performing general office clerk duties and errands.

Updating paperwork, maintaining documents and word processing. CLIENTS SERVICING ROLE

Preparing financial statements, reports, memos, invoices letters, and other documents.

Filing and retrieving corporate records, documents, and reports.

Using various software, including word processing, spreadsheets, databases, and presentation software.

Opening, sorting and distributing incoming faxes, emails, and other correspondence.

DEC 2018 – ACCOUNTING STAFF

MAY 2019 COLEGIO SAN AGUSTIN – BACOLOD Bacolod, Philippines

Analysis, preparation, recording, adjusting, correcting and consolidation of Journal Voucher

Processing of Liquidations which includes checking and posting on a specialized computer program

Processing of Salary Deductions which includes laptop loans, salary and cash advances, requests to guarantee a dependent and payment for school accounts

Cashiering at the main office and during examination week at the extension branch

Preparation of cash and check deposit slips

Documentation of cash receipts report to be submitted to Students Account’s staff

• Khalidiya Street, Abu Dhabi, UAE • +971********* • ********@*****.*** 2 Page HANNAH KRISTIA T. SECUSANA – CV

Checking of attached receipts of requests for reimbursements, requests for payments and other requests for refund transactions

Filing documents

Answering phone inquiries

Analysis of accounts for inventory of the Engineering Lab, School Clinic, Science Lab and Clinical Lab

Processing of School Accounts form

Reconciliation of employee subsidiary ledgers

JAN 2018 – CUSTOMER SERVICE REPRESENTATIVE

JUN 2018 CONVERGYS Bacolod, Philippines

Listening and responding to customer’s needs and concerns

Providing information about products and services

Taking orders, determining charges, and overseeing billing or payments

Reviewing or making changes to customer accounts

Recording details of customer contacts and actions taken

Researching answers or solutions as needed

Referring customer to supervisors, managers, or others who can help SEP 2016 – TREASURY ASSISTANT

DEC 2017 ACE HARDWARE PHILIPPINES, INC. Bacolod, Philippines

Preparing and communicating all previous day banking activity.

Assisting and supporting treasury staff in physical cash counting activities

Checking, inspecting and verifying daily cash transactions

Documenting all cash transaction activities

Piece-counting coins once or twice a week

Performing opening and closing of cash daily

Checking, verifying and reconciling bank deposits and bank payments

Maintaining cleanliness in the Treasury Office

Maintaining and managing all financial records, registers, logs and Spread sheets

Worked as a reliever in various branches within Bacolod area; Citymall Goldenfields, Citymall Mandalagan, The District Northpoint Mall MAR 2016 – SECRETARY / FRONT DESK OFFICER

AUG 2016 THE HOSTELRY Bacolod, Philippines

SECRETARY ROLE

Contacting vendors of materials / raw materials, equipment or supplies, and determine product availability and terms of sale to be forwarded to the Manager

Purchasing utensils, equipment for the café and amenity supply for hostel

Making guest information templates for guest records and bookings

Photographing images of bedroom accommodation available with price list for future marketing use

(online and on tarpaulins)

Setting up online account for increased brand awareness, marketing use, hostel use and customer engagement

Marketing the hostel using social media platforms available (Google, Facebook, Instagram, Airbnb, etc.) FRONT DESK OFFICER ROLE

Welcoming guests by greeting them, in person, telephone or via email, answering referring inquiries and bookings

3 Page HANNAH KRISTIA T. SECUSANA – CV

Directing visitors by maintaining employee department directories

Maintaining security by following procedures, monitoring logbook, issuing guest information list

Maintaining safe and clean reception area by complying with procedures, rules and regulations

Documentation and communication actions necessary to inform the housekeeping, restaurant, maintenance, and management departments

Checking guests in and out using a computerized system EDUCATION

2012 - 2016 Bachelor of Science in Operations Management UNIVERSITY OF ST. LA SALLE

Bacolod, Philippines

REFERENCE

Available upon request.

Contact this candidate