MACKENZIE DUARTE

addsbx@r.postjobfree.com

214-***-****

Skills & Abilities

● Eight years of customer service: three years in hospitality, one year in receptionist.

● Problem resolution skills to best handle any customer/guests’ needs.

● Efficient time management skills

● Proficient in MS Word, Excel and Outlook

Experience

Forescout: Plano, Tx August 2019 – June 2020

Contract Receptionist/ Receptionist

● Assisted the office manager with Inventory and manage office supplies and refreshments for employees

● Schedule meeting rooms using outlook

● Coordinate catering both for the whole office and for the smaller meetings

● Record keeping of visitors and ensuring guests sign in

● Receive and ship packages

● Maintain cleanliness of kitchen and meeting rooms Holiday Inn Express: Frisco, Tx October 2017 – August 2019 Front Desk Associate/Night Auditor

● Perform the duties of a front desk associate such as ensuring every guest is checked in/out properly, and hotel security.

● Resolve billing adjustments to ensure customer satisfaction.

● Implemented a system to improve communication amongst staff.

● Generate, file, and email necessary reports detailing revenue, hotel occupancy, projected business, and other figures for management records and review.

Hyatt House: Richardson, Tx September 2016 – September 2017 Front Desk Associate

● Process guest arrivals and departures including all necessary payments.

● Promoted outstanding positive guest relations to all individuals approaching the Front Desk.

● Perform guest registration and other clerical duties with a focus in quality and courtesy. Wells Fargo: Dallas, Tx August 2015 – October 2016 Teller

● Handled all customer complaints and issues with professional courtesy.

● Solid knowledge of banking regulations and compliance matters Cashed checks and processed deposits with pin, ID and signature verifications.

● Data entry of customer information and financial documents including government bonds, checks, and cashier checks. Volunteering

Ikkicon Austin (Ikkicon, CTX and ANT), Anime Austin: Various Locations September 2015 - January 2018 Assistant Panels Coordinator/ Head of Panels

● Organized schedule for my team, ensuring required volunteer hours assigned and adequate breaks were given.

● Mediated issues between panelists, staff, and attendees.

● Trained any newly added members.

● Arranged Panels into a comprehensive schedule.

Education

Plano East Senior High School: Plano, Tx 2014

HIGH SCHOOL DEGREE