Clerical and administrative

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CURRICULUM VITAE

Alyssa Jasmin Auxtero

Doha, Qatar

Mobile No. +974-****-****

Email Address: ************@*****.***

Visa Status: Working (Transferrable)

ACHIEVEMENTS:

o Organizational experience in staff for a large company in Doha. o Career progression from Receptionist to Ops-Admin Officer (Certis) and Ops-Admin Officer. o Attending accredited international training center, completed HRM, Healthcare Management & Document Control Management courses.

o Volunteer Trainer in accredited training center in Doha. (ACT Masters) WORK EXPERIENCE:

Designation : Executive Secretary / Admin / Receptionist Company : Commercial Places Co.

Industry : MEP & Landscape -Contracting

Duration : December 10, 2018 – March 16, 2020

Country : Doha - Qatar.

Reporting Hierarchy:

• Managing Director

Key Responsibilities Include:

o Operates telephone switchboard; answers and transfers calls to appropriate units o Takes messages and communicates them to appropriate enquirers o Handles outgoing mails; sorts and distributes incoming mails o Responsible for placing outgoing calls and conference calls as needed o Responsible for operating and maintaining office machines, including printers, copiers, and fax o Ensures compliance with company rules and regulations in the reception area. o Administration company procurement stationery computers office’s and Check frequently the levels of office supplies and place appropriate orders.

o Documents the recruitment of new employees (local and overseas), on boarding and deployment. o Coordination with PRO for all pertinent documentary requirements from Immigration, Ministry of Labor, Ministry of Foreign Affairs, and other government offices. o Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

o Manage the daily/weekly/monthly agenda and arrange new meetings and appointments if required. o File and update contact information of employees, customers, suppliers and external partners. o Contributes to team effort by accomplishing related results as needed. Designation : Admin Asst. / Secretary / Data encoder Company : Elite Middle East

Industry : Contractor, Rental & Purchase of Heavy Machineries Duration : July 30, 2017 to December 05, 2018

Country : Doha - Qatar.

Reporting Hierarchy:

HR & Admin Manager

Executive Director

Key Responsibilities Include:

o Carry out other assignments as tasked by HR & Admin Manager 2 P a g e

o Carry out activities pertaining to day-to-day running of the administrative operations of the as tasked by HR & Admin Manager.

o Arranges transportation, accommodation for the business trips of General Managers and other Department Managers and settles their business trips expenses, according to established procedures as order from HR & Admin Manager.

o Receive the request using HR Forms from employees (like employment and salary certificates) then forward to top management’s approval before preparing the documents. o Arranges joining employee’s accommodation and airport pick-up as ordered by the HR and Admin Manager. o Prepare in cooperation with General Managers and/or Department Manager job advertisements for vacant posts, and submit to HR Head Office for other procedures. o Arrange interview process for new candidates and coordinate with HR Head Office. o Administer the issuance of letters of appointments for new staff and coordinate with HR Head Office. o Document new employees and establish staff member files in the computerized HR System or manual and maintain confidential staff member files to coordinate with HR Head Office. o Complete the employees list including names, family’s files and salary grade of every employee for life/health insurance coverage

o Administer benefit entitlements and verify as well as report on benefits payments and submit to top management for approval.

o Maintain the leave management system and verify annual leave records and update the HR Head Office with weekly report submitted to HR & Admin Manager.

o Assist in coordinating training activities for staff in line with human resource development strategy with coordination with the HR & Admin Manager.

o Organize performance evaluation exercises for all staff members in coordination with HR & Admin Manager o Prepare separation documents for terminated staff members; o Perform other related duties as required but to get the approval from the top management first. Designation : HR and Admin Officer

Company : Al-Sha’air Group of Companies

Industry : Manpower Agency, Cleaning & Hospitality Services Duration : September 2015 to June 2017

Country : Doha - Qatar.

Reporting Hierarchy:

General Manager

Chairman

Key Responsibilities Include:

o Administer HR-related documentation, such as contract of employment o Ensure the relevant HR database is up to date, accurate and complies with legislation o Do assist in the recruitment process

o Set up interviews and issue relevant correspondence. o Pays employees by calculating pay, distributing checks and maintaining records. o Documents human resources action by completing forms, reports, logs and records. o Developing HR planning strategies, which consider immediate and long-term staff requirements o Planning and sometimes delivering training - including inductions for new staff. o Provides job candidates by screening, interviewing, and testing applicants: notifying Existing staff of internal opportunities: maintaining personal records: obtaining temporary staff as manpower to different companies. o Prepare and assess applications related to work permits: employee visas and prepares online applications on immigration in compliance with Qatar laws and regulations. o Responsible to complete the requirements for residence formalities such as medical, fingerprinting, medical insurance for all employees timely.

o Coordinate employment/ visit visas and health card issuance. o Prepare weekly budgets for weekly expenses for transportation and prepare for the driver’s schedule for the staff’s transport.

o Typing accurately, preparing and maintaining accounting documents and records. o Responsible for the preparation and processing of monthly payroll for over 65 employees; review and ensure accuracy approved timesheets; track and deduct all garnishments and other special payroll deductions. o Responsible for the coordination efforts between payroll and budget to the Chairman to ensure proper flow and 02/09/15 08/03/2017 (End of Contract) maintenance of employee data. o Promoting a manpower support to different company for good quality services 3 P a g e

Designation : Operation & Admin Officer

Company : GSS Certis Cisco (Group Security System) Industry : Security Services

Duration : December 2013 to August 2015

Country : Doha - Qatar.

Reporting Hierarchy:

Operation Manager

General Manager

Key Responsibilities Include:

o Ensure that all reportable Incidents, compliments and feedback are recorded, with necessary tracking registers and graphs.

o Compilation of tracking register on operations team daily, weekly and monthly site visits. o Compilation of all non-compliance reports (violations) including generating of necessary statistics. o Compilation and updating of all feedbacks, complaints and compliments tracking register with necessary statistics and graphs.

o Issuing and tracking necessary Operations document reference numbers for warning letters, circulars, and minutes of meeting etc. with copies of documents filed as per the ISO 9001 requirements. o Compilation of tracking register on client feedback via the customer service form and generating necessary statistics as needed.

o Submission of weekly Operations manpower deployment breakdown reports to GM and Head Op (new mountings stand down, relievers, etc.).

o Making copies of all guards MC’s for attendance tracking and forwarding originals to HR department. o Ensure that Ops center manpower master list is synergized with HR and Finance Departments. o Submit monthly consolidated deductions for violations for Head Ops and GM approval. Designation : Customer Service Representative

Company : Qualfon Philippines Inc.

Industry : Call Center, Business Process Outsourcing (BPO) Duration : December - 2011 to September-2013

Country : Cebu, Philippines.

Reporting Hierarchy:

Team Leader

Key Responsibilities Include:

o Opens costumer’s accounts by recording account information o Resolves product or service problems by clarifying the costumer’s complaint: determining the cause of the problem: selecting and explaining the best solution to solve the Problem: expediting correction or adjustments.

o Obtains client information by answering telephone calls: interviewing clients and verifying information. o Determines eligibility by comparing information to requirements. o Maintains communication equipment by reporting problems EDUCATION BACKGROUND:

Qualification & Field

of Study

Education Level

(Secondary, Diploma,

Degree etc.)

Institute - Name &

Country

Year of Passing

BACHELOR OF

SCIENCE IN NURSING

TERTIARY

EDUCATION

CEBU INSTITUTE OF

TECHNOLOGY

UNIVERSITY- N. Bacalso

Avenue Cebu

City- Philippines

2004 - 2009

SECONDARY

EDUCATION

BLESSED TRINITY

COLLEGE / Talibon,

Bohol- Philippines

2000 - 2004

4 P a g e

TRAINING & SEMINARS:

Customer Service Plus

Training-Workshop for the Conduct of Focus Group Discussion/Effective Training Workshop

Strategic Planning Workshop

Sign Language Workshop

Basic Life Support and First Aide Training

Fire Warden Training –Enertech Qatar

First Aide Training and CPR Trained – Enertech Qatar

Caregiving Basic & Advance

Document Control Management

Human Resource Management

Supreme Council (Intelex System)

Oracle HRMS (HR user)

COMPUTER SKILLS:

Microsft Ofice (Word, Powerpoint, Excel)

Internet and Emails Application

Computerized System (Aconex, Zetalent, HRMs R12 and Intelex)

Info works (for incoming and outgoing documents)

Adobe Photoshop

OTHER SKILLS:

Good in oral and written communication skills

Leadership skills

Flexibility and adaptability skills

Decision Making skills

Negotiating and Persuading Skills

Initiative and Self Motivated

PERSONAL DETAILS:

Gender : Female

Date of Birth : April 03, 1987

Place of Birth : Talibon, Bohol - Philippines

Marital Status : Single

Nationality : Filipino

Religion : Roman Catholic

Passport No : P6231512A

Expiry Date : FEB 29, 2028

Declaration: I hereby declared that the above-mentioned information is true and correct. Alyssa Jasmin Auxtero

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