DANAE WORKMAN

***B Mariners Cove Road Hampton, VA 23669 adds6z@r.postjobfree.com m. (301) 385 - 9974

OBJECTIVE

I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of serving the community and empowering the youth. Motivated to learn, grow and excel.

SKILLS

Excellent Communication skills

Creative Thinking

Adaptability

Proficient in the Microsoft Office suite (Word, Excel, Powerpoint)

Interested in learning new technology and great organizational skills

Ability to handle multiple tasks and complete projects under deadline

Performance improvement

Hospitality service expertise

Conflict resolution skill

Prepare and implement unique and personally-developed activities and lessons to young girls in mentoring programs

Guest relations management

Guest seating arrangements

Menu memorization

Point of sale knowledge

Sales expertise

Cash Handling

Item promotion

Basic Understanding of technical writing principles including topic-based writing

EXPERIENCE

Peninsula Movie Bistro/Studio Movie Grill Hampton, VA

Server/Host, October 2016 - Current

Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Kept register accurate through correct billing, payment processing and cash management practices.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.

Managed food resources, memorized orders and coordinated service in Peninsula Movie Bistro

Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Checked identification to enforce age regulations for alcoholic beverages.

Prepared beverages and filled food orders for customers.

Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by [Amount] % on average.

Greeted and maintained relationships with regular customers.

Shoreland Incorporated Arlington, VA

Intern, December 2016 – August 2017

Worked as a Research analyst who was supplying and editing global international surveillance information for travax.org

Conducted data analysis on accredited international airports, hospitals, and taxi companies to assist with traveling businesspeople.

Sorted and organized materials such as physical files, tracking spreadsheets and reports.

Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Organized company files and created support system to decrease workload and increase productivity of account managers.

Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support research department.

Maintained status reports to provide management with updated information for client projects.

Delta Sonic Buffalo, NY

Detail Technician January 2013 -July 2015

Assist customers to inspect car and corrected errors

Operated buffers, steamers, hoses, vacuums, and other equipment to meet service expectations.

Mixed cleaning solutions, abrasive compositions, and other compounds to clean interior and exterior of vehicle.

Performed inspections daily and kept complete, exact records of vehicle condition.

Used cleaning, protective, and restorative agents to support and enhance appearance of vehicles.

Worked with Delta customers to understand needs and supply further car service.

Sister to Sister Mentorship Program Hampton, VA

Mentor/Volunteer August 2017- August 2018

Sister to Sister program is a non-profit organization that links women, girls, and families globally, to the resources that connect, advance, and strengthen them. I joined at the Hampton University location. I volunteered on campus and around the community and it gave me my first mentor opportunity. I was able to tutor children during afterschool hours and help them improve academically and socially in school. Although the program had some organizational challenges, I managed to overcome these issues by recommending better ways to communicate and keeping the team on task. During meetings, I presented how working as a team will benefit our children’s needs and our service skills.

G.I.R.L.S Club Mentorship Program Hampton, VA

Mentor August 2018 - August 2019

G.I.R.L.S Club stands for Girls Influenced by Righteous Living in all Situations. It targets young girls residing in the Newport News/Hampton community. It is a mentoring program for middle school and high school girls. The program assigned a 7th grader and a 10th grader for me to mentor for the 2018-2019 school year. We discussed crucial issues that the girls undergo; ultimately, I created a safe space to express our emotions. Not only have I assisted them on improving their language and writing skills, but also, we have come across essential life teaching topics such as peer pressure, conflict management, racial insensitivity, human trafficking awareness, and more. I conducted presentations and seminars incorporating many visual aids and interaction opportunities, so they can absorb the importance of the information they were receiving. Overall, it was an awarding experience and it demonstrated the significance of my role as a mentor. It was perplexing to be able to help these young ladies see their potential and discovering my own influence.

HU Script Hampton, VA

Writer January 2017- August 2019

The HU Script is Hampton University’s newspaper. My role as writer focused on the “Arts and Entertainment” column of the paper. It was my duty to research what my peers were interested in the media and updating them on the latest news on their favorite celebrities.

EDUCATION

Hampton University Hampton, VA

GPA: 3.0

Dean’s List Honoree

Tapestry Charter High School Buffalo, NY

GPA: 3.3

Presidential Honors Award

Student of Distinction

Coaches Award

National Society of High School Scholars NSHSS is an honor society that recognizes top academic achievers from high school.

Congress of Future Medical Leaders Nominated and invited to attend this convention held in Washington D.C. Nomination based on academic excellence, leadership potential and commitment to entering the medical field.

REFERENCES

Tina Carpenter (volunteer Coordinator), Boys And Girls Club, Program Director

618-***-****

adds6z@r.postjobfree.com

KathLeen Laird Phd (Director of Research safety 7 cross-cultural

703-***-****

adds6z@r.postjobfree.com

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