CEO Executive Assistant

Eman Mahmood Khamdan

PERSONAL INFORMATION:

Nationality: Bahraini

Date of Birth: 16 January 1989

Address: Riffa Bu Kawara – Villa 661, Block 913, Road 1311

Marital status: Single

E-mail: *.*********@*****.***

Contact Number: +973-******** - 33931333

CAREER OBJECTIVES:

A personable, charismatic and efficient professional, who is able to bring an assortment of knowledge and skills to every area of a business, I have a track record of over achieving and deeply passionate and enthusiasm about new challenges. I have the ability to understand big picture concepts and to dive into the detail needed to implement them. Right now I am looking for a suitable position with a company where I will be surrounded by like-minded individuals who strive to break records and deliver excellence.

EDUCATION:

•Arab Open University -Bachelor degree in Business Administration with second class of Honors – GPA 3.34

•2003 – 2006 Graduate of Commercial Studies – Omaima Secondary School with accumulative GPA 93.3

WORK EXPERIENCE:

Al Yousuf Exchange Company – Head office Bahrain

Aug 2019 – Present

CEO Executive Assistant:

•Act as the point of contact among executives, employees and other external partners

•Manage information flow in a timely and accurate manner

•Manage executives’ calendars and set up meetings

•Make travel and accommodation arrangements

•Rack daily expenses and prepare weekly, monthly or quarterly reports

•Oversee the performance of other clerical staff

•Act as an office manager by keeping up with office supply inventory

•Format information for internal and external communication – memos, emails, presentations, reports, letters.

•Take minutes during meetings

•Screen and direct phone calls and distribute correspondence

•Organize and maintain the office filing system

White line decoration material – Zing Bahrain

March 2015 – Jan 2017

PA/Executive Secretary:

Provide administrative and clerical support to departments or individuals.

Schedule meetings and arrange conference rooms.

Alert manager about cancelations or new meetings.

Manage travel and schedule.

Prepare correspondence and stuff mail into envelopes.

Arrange for outgoing mail and packages to be picked up.

Prepare statistical reports.

Greet and receive visitor.

Prepare confidential and sensitive documents.

Coordinates office management activities.

Determine matters of top priority and handle accordingly.

Prepare agenda for meetings.

Helps prepare office budget.

Plans events

Maintain office procedures.

Operate office equipment, such as photocopy machine and scanner.

Relay directives, instructions and assignment to executives.

Receive and relay telephone messages.

VIVA Telecommunication Company – Bahrain

Nov 2009 – Oct 2013

VIVA - Retail Branch Manager May 2013 - Oct 2013:

•Manage the day-to-day operations of the branch and ensuring full compliance with VIVA’s terms and conditions.

•Ensure that each sales employee is adhering and working closely to achieve the daily/monthly target in order to achieve the overall company assigned targets.

•Manage and schedule the daily operations for sales, service delivery, and provision of service of All VIVA products and services.

•Ensure an effective monitor and control of the stock level of sales support items are available at the retail outlet at all times and up – to date.

•Ensure that on job training is regularly and adequately provided to all subordinates.

•Solve problems associated with staff performance and discipline in Retail shops.

•Coach & lead subordinates to deal with customers professionally.

•Ensure that the corrective actions from mystery shopping reports are implemented to improve the level of service

VIVA - Retail Assistant Manager Sep 2011 – May 2013:

Serving customers and satisfying their needs.

Quality control.

Attending customer's problems and complaints.

Inventory control.

Reporting up-dates to the Retail Branch Manager and Operations.

Drawing and implementing staff schedule.

VIVA - Retail Senior Adviser Nov 2009 – Aug 2011:

Serving customers and satisfying their needs.

Ensuring that all required documents are presented before providing any service.

Balancing and managing cash.

Reporting up-dates to the Branch manager

Greeting and welcoming customers.

BMMI – Al Osra Supermarket - Bahrain

Mar 2009 – Nov 2009

Customer Service Supervisor:

•Attends to customer complaint, queries and problems efficiently and effectively.

•Assisting staff in providing effective assistance and guidance to the customers.

•Oversees that all customer orders are prepared and delivered on time.

•Handling and balancing cash

•Completes store operational requirements by scheduling and assigning employees; following up on work results.

•Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

Al Shaya Trading Company – City Center Bahrain

Sep 2007 - Feb 2009

Customer Service Adviser:

•Balancing and cash control.

•Managing and reporting the daily sales report to the shop manager.

•Serving customers and satisfying their needs.

•Placing inventory orders.

SKILLS:

•Communication: Cooperate actively with associates, both line and staff, to foster and maintain constructive teamwork and to further the attainment of joint goals; keep own manager informed of significant events, actions taken, or decisions needed.

•Leadership: Strong ability to motivate and encourage others while taking the lead.

•Teamwork: Curiosity made me an excellent individual having the ability to work with a group of people as a successful team.

•Problem Solving: I have a very logical way of thinking to solve different kind of issues

•Developing: Ensure that employees are adequately trained to perform their duties; assist and encourage subordinates in developing their skills and self-confidence, and in understanding opportunities for career development; develop suitable replacements, including own successor.

•Motivating: Set meaningful departmental objectives and specific job objectives; ensure that employees know what they are expected to do and the standards by which they will be appraised; give adequate guidance and supervision; optimize use of employees' skills; periodically appraise employee performance against objectives; recommend promotions for employees who have demonstrated both a capability for and a willingness to accept increased responsibilities

•Delegating: Give employees sufficient authority to make necessary decisions in carrying out their assignments.

•Controlling: Monitor performance against approved plans; administer area of responsibility within standard of the company.

•Working under pressure: I have a strong capability to work under pressure and under rough circumstances.

•Confident, Flexible, patient and cooperative towards achieving goals.

OTHER QUALIFICATIONS/COURSES

Effective Business Correspondence

Bahrain Institution of Banking and Finance (BIBF)

Aug 2019

Supervisor Toolkit

Bahrain International Retail Development Center (BIRD)

July 2013

Customer Service Training (one week intensive course)

Al Barcia ( Dubai )

Nov 2008

Customer Service Training

Bahrain International Retail Development Center (BIRD)

April 2007

Other references will be available upon your kind request

Contact this candidate