RABIUL HOSSAIN

Address: Job suitability

Contact: +974-****-****

E-mail: adds2u@r.postjobfree.com

Professional Profile

Self-motivating, very hospitable, enthusiastic, hard-working, flexible, communicative and always determined to accept new challenges with a positive attitude, a cool mind and the ability to work under pressure with patience in a team or as an individual. From my past experiences, I am known to be easy to work with and cooperative with a progressively good problem solving skill.

Objective

To secure a position in an organization with stable environment where I would be able to share my educational and technological knowledge to the best of my ability in any appropriate position. As mentioned below, I am diversely experienced in multiple fields including roles facing Customers and handling them. Academic Qualifications

‘O’ Levels; 2008, IGCSE, Sherwood Academy (MIS), Abu Dhabi, U.A.E.

Diploma in Hardware and Networking from Cambridge Educational Institute, Abu Dhabi, U.A.E.

DEP in management; 2009, Heriot-Watt University DC Skills

Microsoft Office

- Expertise in MS Word, MS Excel, MS PowerPoint and MS Access.

High computer literacy in all aspects including the World Wide Web

- Troubleshooting system problems and setting up PCs

- Diagnosing detailed hardware issues

- Possess a typing speed of 50 Words per Minute with a high accuracy rate

- Well versed with ticketing systems and Customer Service Software from Zendesk and Salesforce (Service Cloud).

Holding Driver’s License from UAE, Qatar and Bangladesh with driving experience over a decade especially in the Gulf.

Languages known with proficiency level:-

1) Arabic (with translating ability)

- Speaking – Fluent

- Reading – Fluent

- Writing – Intermediate

2) English (with translating ability)

- Speaking – Fluent

- Reading – Fluent

- Writing – Expert

3) Hindi (with translating ability)

- Speaking – Fluent

- Reading – Beginner

- Writing – Beginner

4) Urdu (with translating ability)

- Speaking – Fluent

- Reading – Fluent

- Writing – Intermediate

5) Bengali (with translating ability)

- Speaking – Fluent

- Reading – Fluent

- Writing – Intermediate

Career Summary

Middle East International Film Festival (MEIFF): October, 2009 Emirates Palace Hotel, Abu Dhabi, United Arab Emirates. Designation: As a Volunteer at Middle East International Film Festival [MEIFF].

- Escorting red carpet VIPs to and from their designated places.

- Coordinating with the team members to successfully accomplish the given task Ocean Sea Supermarket (retailer and wholesaler): April, 2011 – September 2013 Abu Dhabi, United Arab Emirates.

Designation: Lead accountant.

Responsibilities accomplished:

- Maintaining monthly and daily reports of sales, profit and loss statements.

- Itemized inventory and stock reports.

- Troubleshooting any POS and server related issues.

- Preparing documents for employees in order to maintain their residence visas, medical fitness, etc.

- Preparing purchase orders for the MD and facilitate restocking. Progoti Exchange Co: August, 2014 – December, 2015 Abu Dhabi, United Arab Emirates

Worked as IT assistant at Progoti Exchange Co. the roles were:

- Formatting and updating systems

- Troubleshooting PC, Laptop or hardware problem

- Managing and diagnosing network connection

Field Nation: October, 2017 – November, 2018

Designation: Support co-ordinator, Customer Payment Resolution Department.

- Resolving payment related disputes through calls, Emails and user feedbacks.

- Communicating with higher departments and escalating cases [well-versed with ticketing systems such as zendesk (desk.com) and service cloud (Salesforce)]

- Coordinating with the team members and leaders for a quick resolution on customers' queries in order to manage to finish all the pending cases at the earliest possible time.

Personal Details

DoB : 09th March, 1992

Marital status : Single

Nationality : Bangladeshi

Passport Number : BP 0612585

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