Matthew Arch
951-***-**** : **** Ravencrest Ct. Riverside, Ca 92506
adds1y@r.postjobfree.com
Diligent hospitality manager with 9 years’ experience developing customer focused teams while never falling short on food quality and food safety . Effectively managed food and labor costs, budgeting, scheduling, and auditing procedures to meet and excel corporate forecasts. Extensive knowledge in recruiting, training, onboarding, and managing staff on proper food preparation and presentation, comprehensive product knowledge, positive communication, and courteous and professional behavior with guests to help build customer loyalty while maintaining store profitability.
Experience:
Bann Thai: Riverside, CA- General Manager: February 2011 – March 2016
Developed menu pricing and recipe models based off food and ordering costs.
Knowledgeable in creating daily, weekly, and monthly marketing ideas to create new and constant revenue.
Checked payroll on a daily, weekly, and monthly basis to ensure all hours are monitored and correct; as well as monitored all OT hours.
Implemented standards for inventory control. Coached kitchen and FoH managers on how to control food and labor costs.
Ensured departmental directives, organizational design and structure that effectively and efficiently accomplished unit goals and objectives.
Farmer Boys: Ontario Inventory Analyst Manager: March 2016- December 2018
Analyze root causes of inventory issues and provide resolutions.
Place product orders on timely manner and track open purchase orders.
Ensured all corporate restaurant locations maintain inventory levels necessary to meet projected sales demands
Used organizational skills to track orders and maintain correct orders for corporate locations
Old Spaghetti Factory: Fullerton, CA Assistant General Manager: December 2018- current
During my tenure, effectively managed sales accruing over $2 Million dollars annually
Trained and coached 90+ staff on proper operation procedures to ensure continual guest satisfaction, as well as providing a positive team-focused environment to work
Within the first 12 months of my arrival, I helped reduce the locations turnover percentage from >50% to <25%
Handled banquet and catering orders for all parties ranging from 30 to an excess of 200+ guests
Conducted performance assessments bi-annually for all FoH team members
Instituted cross-training programs to ensure all FoH and BoH staff were able to perform effectively and confidently in all positions
Instituted and coached new To-Go procedures to accommodate guests needs and safety for COVID-19
John F. Kennedy Middle College High School – Graduated with a 3.9 GPA - 2007-2009
Riverside City College – Associate’s Degree in Business Operations Management- 2009-2011