Lance Thai

Lance Thai

** ******** ******

Paterson, NJ 07505

862-***-****

addrz1@r.postjobfree.com

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Skills

A high-performing self starter with expertise in the IT field including hardware, software and audio production. Comfortable with administrative-level decision making, organizational process, and optimizing workflow and infrastructure to maximize results. Responsible for the research, development, and integration of digital components/software infrastructure used in national interactive solutions campaigns

(Wendy’s, AT&T, Dell, Smart City Media amongst others.) High-level familiarity with audio and video capture and streaming, as well as use of various multimedia formats and other digital mediums.

Currently the IT Manager, Tech Specialist, and Integrations Engineer for a startup tech firm.

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Experience

RedyRef Interactive Solutions - IT Manager/Tech Specialist NOVEMBER 2016 - PRESENT, RIVERDALE, NJ

• Facilitate the usage of current/upcoming technology to improve standardized units using legacy or suboptimal components.

• Streamline the tech support process via better training methods, practices, and tools available via partner and vendor channels.

• Lead the technical support team to ensure effective issue resolution, maintaining healthy customer relations.

• Identify deliverables and management of supply chain and logistics

• Assist as a sales engineer to ensure proper vetting of end-user solutions, allowing for easy, low-invasive-level integration and migration.

• Travel on-site on a national level to supervise high-level installations or site surveys to ensure quality of work and problem solve multi-logistics service trips.

• Eliminated gaps in productivity via optimization of workflow

• Created documentation and accountability to create sustained effectiveness throughout scope of project

Guitar Center / Assistant Manager

JANUARY 2012 - NOVEMBER 2016 - PARAMUS, NJ

• Handled Cashier/Point of Sale transactions

• Balanced and investigated end of day cash box irregularities

• Placed, received, and issued purchase orders and invoices

• Managed and re-stocked inventory

• Educated customers regarding new product release dates, product availability, and general product issues

• Keyholder responsibilities such as closing and opening the store, as well as maintain corporate-set visual merchandise standards and meeting sales metrics ㅡ

Education

William Paterson University / Creative Writing Major 2012, PARAMUS, NJ

• 3.3 GPA

• New Trustee Scholarship Recipient

• NJ Distinguished Scholar

• National Honors Society

• WIP Distinguished Scholar Match

• Tri-M Music Honors Society

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Additional Skills

• High-level proficiency with Microsoft Office (Word, Excel, Outlook)

• Extremely comfortable building, repairing, and operating computers

• Audio engineer background with emphasis on recording, mixing and mastering

• Average 124 words per minute typing

• Self-starter that can be part of a team, lead one, or operate on an autonomous level

• Familiar with audio and video capture and streaming