Sales Digital Marketing

OLUWADAMILOLA TAIWO KOYA

** **** ******* ******, ******** - Island, Lagos - Nigeria · +234********** addrw9@r.postjobfree.com · https://www.linkedin.com/in/damilola-koya-17611818 · An energetic, resourceful, bilingual sales and marketing professional with a proven record of exceeding corporate objectives and 10 years expertise in customer service delivery, business development, sales planning and marketing, event management, digital marketing, key account management, web-based advertising, data analysis and client relationship building. Currently looking for a position in Business Development & Marketing in a firm where my skills sets and knowledge helps to increase the company's profitability and brand perception. Demonstrated record of success as a team leader with exceptional relationship-building skills, a persuasive communication style and a motivational approach. Highly experienced and capable of learning new products, services and processes quickly. EXPERIENCE

NOVEMBER 2015 - TILL DATE

ASSISTANT SALES & MARKETING MANAGER, EKO HOTELS AND SUITES

• Coordinate site inspections of the hotels with clients.

• Manage the sales team consisting of eight Sales Executives.

• Worked on the redesign of the Hotel's brochure and was instrumental in the total overhaul of the Hotel's website to increase sales.

• Manage over 100 Corporate Accounts generating annual revenues of 2,800,000 CAD

• Supervise the sales team to ensure maximum results in obtaining profitable sales for accommodation, food and beverage and other hotel facilities in the hotel.

• Create events for the various restaurants with the food & beverage department aimed at driving revenue for the hotel through increased traffic.

• Represent the Hotel at Media Interviews to increase the right media publicity.

• Plan and supervise the Hotel’s events (Valentine's, Christmas & Beer Carnivals).

• Generate positive exposure for the hotel and improved online reputation via Social Media through; Facebook, Instagram and Twitter by creating engaging content and graphics to drive.

• Work with the company's recruiters to attract talented individuals for sales positions.

• Assist the sales team with completing customer transactions and managing issues.

• Train new associates in successful sales and performance strategies.

• Conduct weekly sales meetings to discuss business opportunities and strategies to alleviate issues.

• Carry out market research and study patterns to assess consumer demand, potential sales volumes and revenue impact of the operations of competitors

• Deliver a high level of service to clients to both maintain and extend the relationships for future business opportunities.

• Set up contracts, negotiated rates and hammer out service terms.

• Visit customer locations to determine needs, set up contracts and source for feedback to improve services.

• Maintain and organize a customer database of over 300 clients nationwide. 2

JULY 2012 – OCTOBER 2015

SALES EXECUTIVE, EKO HOTELS AND SUITES

• Brought a dynamic change in guests' perception of the Hotel by providing impeccable and personalized service through dedicated account management - Relationship Management with the contacts of the various accounts I was assigned.

• Generated and maintained defined accounts through sales activities by retaining the accounts at the hotel and opening new accounts.

• Achieved targets and maximum productivity by ensuring complete coverage of personal portfolio of accounts' managerial and departmental executives for a comprehensive client servicing.

• Managed all online bookings and bids for the Hotel with Travel agencies and corporate clients from all over the world via the Global distribution system using the Lanyon RFP tool, Sabre/Synxsis, Jumia Travel, Expedia, Hotelbeds, Leonardo and Travelclick.

• Increased traffic to the hotel's booking engine and website by 10% through mobile optimization of the Hotel's Website.

• Maintained an up to date account, contact database and details in the property management system and analyzed data on changing market conditions and trends in market competition to assist the

• Director of Marketing in making strategic decisions.

• Implemented marketing strategies, which resulted in a 12% growth of the customer base.

• Responded to c u s t o m e r r e q u e s t s v i a t e l e p h o n e a n d e m a i l a n d e f f e c t i v e l y a n s w e r e d q u e s t i o n s a n d inquiries.

SEPTEMBER 2009 - JULY 2012

FRONT DESK OFFICER, EKO HOTELS AND SUITES

• Provided stellar client services to all guests staying at Eko hotel to ensure repeated business and customer loyalty by facilitating customer experience and satisfaction especially at check in and check-out

• Processed guest reservations, registration, payments, and departures. Handled collection efforts of all in house balances and notified management of potential liabilities.

• Supervised front desk staff and hotel operation during night shifts.

• Conducted account verification for all check, credit cards, balanced all cash and city ledger accounts.

• Created shift reports and performed audit functions on a daily basis for cash, city ledger and credit card transactions.

• Managed all guest requests and followed through to ensure customer satisfaction

• Handled and professionally resolved guests grievances and complaints as guest services staff representative.

Achievements:

• Managed and coordinated The Arsenal Football Club Players’ Tour Event of July 2012 held at Eko Hotels and Suites.

• Organized the Launch of Eko Signature (The luxury Wing and latest addition to the EKO Hotels group).

• Headed the team that redesigned the hotel’s Website resulting in a greater user-friendly web-based system and a 15% increase in sales.

• Organized the launch of two of the Hotel’s restaurants; Crossroads Tex-Mex Restaurant and RED Chinese Restaurant

• Member of the team that organized a successful Tropical Christmas Wonderland event that increased revenues for the hotel by 15% compared to the previous year. 3

EDUCATION

JULY 2005

BACHELOR OF EDUCATION IN AGRICULTURAL SCIENCE (B.SC. ED), OBAFEMI AWOLOWO UNIVERSITY, ILE – IFE (OSUN STATE) OTHER QUALIFICATIONS

2020

Essential Management Skills, EDC – PAN AFRICAN UNIVERSITY (LAGOS BUSINESS SCHOOL) 2018

DELF B2 (INTERMEDIATE FRENCH), MINISTERE D'EDUCATION DE FRANCAISE 2014

NATIONAL CERTIFICATE IN ENVIRONMENTAL MANAGEMENT, NATIONAL EXAMINATION BOARD IN OCCUPATIONAL SAFETY AND HEALTH (UNITED KINGDOM)

2012

INTERNATIONAL GENERAL CERTIFICATE IN OCCUPATIONAL HEALTH AND SAFETY, NATIONAL EXAMINATION BOARD IN OCCUPATIONAL SAFETY AND HEALTH (UNITED KINGDOM) SKILLS

Proficient user of Microsoft Office

Relationship Management

Public Relations

Negotiation

Project Planning

Training

LANGUAGES

English – Advanced

French – Intermediate

Yoruba – Intermediate

Japanese - Beginner

Market Research

Customer Satisfaction

Customer Service

Digital Marketing

Email Marketing

Retail Sales

INTERESTS

Gadgets, Film, Mobile Photography, Mobile Cinematography, Travel, Music, Information Technology.

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