Email: addru6@r.postjobfree.com

Contact Number: +601********

Address: *-*-*, ***** *******

Apartment, Jalan Kerinchi Pantai

Dalam, 59200 Kuala Lumpur Wilayah

Persekutuan

Birthday: 14 April 1992

Age: 28 Years Old

Marital Status: Single

Sex: Female

Nationality: Malaysian

PERSONAL PARTICULAR

OBJECTIVE

A young and dynamic graduate who

has a good technical skills,

communication skills with positive

attitude and ability to learn new things

in short period of time to contribute to

the success of any company.

CATHERINE MARY BELAMAN

LANGUAGE

English

Malay

Tamil

COMPUTER SKILL

MySQL,C++,Cisco Packet Tracer, Microsoft

Word, Microsoft Excel, Microsoft Power

Point, Microsoft Outlook and Windows

Movie Maker, CRM tools and (Good in other

internet related applications and softwares)

EDUCATION & QUALIFICATION

2010 – 2013

Diploma in Information Technology (Networking)

Ungku Omar Premier Polytechnic, Ipoh, Perak

CGPA : 2.71

2005-2009

Sijil Pelajaran Malaysia

SMK (P) Treacher Methodist Girls School, Taiping

Obtained an A in Moral Education and distinctions in the English Language, Accounting, Mathematics, Malay Language and Science JOB EXPERIENCE

Jan 2019 - May 2020

PLM Configuration Document Controller

Cochlear Malaysia Sdn Bhd

Work Description

Support users for project, product and process related issues by collecting metrics, generating reports, audit, data maintenance and facilitation of product changes

Process owner of the entire life cycle of the product from the inception, change management and to the end of manufactured products

Manage quality check for the parts and documents manufactured that are related to internal and external audits

Support users through maintaining hard copy, soft copy data in the system and resolving issues through service request that raised by the users

Other administrative duties like handling meetings and perform trainings to junior staffs

Other ad hoc tasks that assign by the manager

May 2016 – Dec 2018

Customer Service Executive (Contact Centre)

Allianz Worldwide Partners

Work Description

Handled follow up calls for the vehicle towing end services

Perform surveys to the end product purchase and services

Update customer on policy renewal, current deals and promotions and changes in the services and policies

Provide training to new joiners

support any team and departments with existing skills and experience

Other ad hoc task assigned by the manager

Feb 2015-Nov 2015

Waitress

David’s Diner, Ipoh

Work Description

Maintain a profitable and reputable outlet by:

● executing promotions of products effectively and efficiently (Planner)

● providing fast and friendly service

● responding proactively to prevent and resolve customer service situations

Able to follow instructions, work under pressure and meet tight deadline

Very hardworking, ambitious, informative, energetic and friendly person

Strong phone contact handling skills and active listening

adaptability to situations

Organized in delivering great service

Good time management

Willingness to learn

Ability to read customer’s emotional state

Skills, Strengths & Ability

May 2014 - Feb 2015

Tutor and Center Assistant

Kumon Greentown, Ipoh

Work Description

● Supports students in enhancing their skills involving math and reading

● Learning while teaching

● Observe students and help them to improve their learning abilities June 2013 - Nov 2013

Industrial Attachment (Trainee)

Syscom Technology Centre, Ipoh

Work Description

● Installing new applications and software

● Upgrading existing hardware and software

● Visit home users to set up their PCs or fix faulty equipment

● Test systems to make sure that they are working properly

● Servicing printers, scanners and other office equipment REFERENCES

MR NANTHA KUMAR BISIVANADAN

Manager (019-***-****)

Cochlear Malaysia Sdn Bhd

Unit UG-1, Upper Ground Floor,

Vertical Podium,Avenue 3,

Jalan Kerinchi, Bangsar South

MR ELANGGO SUBRAMANIAM

Head Of Department (011*-*******)

Allianz Worldwide Partners

office suite 19-17-1, level 17 UOA Centre,

No.19, Jalan Pinang,50450 Kuala Lumpur

MDM.RAUDYAH BT MD TAP (Lecturer)

Academic Advisor (017-*******)

Ungku Omar Polytechnic

31350 Ipoh

Perak

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