Manager Office
Resume:
Mobile No. : +639**-*******
Email Address : *.*****.*****@*****.***
FLORNANDO R. MALAGUM CURRICULUM VITAE
CAREER OBJECTIVE:
To work in a dynamic organization that offers equal opportunity wherein I can utilize and enhance my knowledge and abilities in the field of my expertise for common growth. QUALIFICATIONS:
ª Hardworking, flexible, achievement driven.
ª Possess good interpersonal skills and able to learn quickly. ª Adapt easily to the system and work environment. ª Extremely good at communication, organization and planning, teamwork and multi-tasking. ª Excellent typing speed and well-versed with windows and Microsoft office applications. ª Ability to work under pressure while respecting deadlines. ª Attention to details.
WORK EXPERIENCE:
COMPANY : ROBINSONS BANK
Ortigas Center, Pasig City, Philippines
POSITION : Card and Document Production Unit Head
INCLUSIVE DATE : July 2017 – May 2020
JOB DESCRIPTION:
ª Monitor the movement of blank cards allocated in the Personalization Vendor and request from the concerned department in the procurement of blank cards. ª Check and reconcile number of personalized cards by Personalization vendor versus the total number of cards billed per embossed date.
ª Responsible for GL entry for accounts payable to outsourced service provider and courier services. ª Responsible in answering phone calls and emails, responding to customer requests, inquiries, follow-ups and complaints.
ª Maintains customer records by updating account information. ª Monitor delivery TAT and RTS percentage of cards reported by various couriers. ª Prepare performance report and review turnaround rate of card deliveries by courier. ª Meet with courier to discuss service level and issues that need attention. ª Monitoring and control of consumables needed in printing of Statement of Accounts. ª Evaluation of the effectiveness of policies and procedures that covers the area of responsibility. ª Report to Card Operations Head any development in the section and any issues that need escalation to Cards Group Head.
ª Evaluate process and plan for improvement through system automation ª Monitor and conduct cost/benefit analysis
ª Perform other responsibilities that may be assigned from time to time. COMPANY : RCBC BANKARD
Ortigas Center, Pasig City, Philippines
POSITION : Card Services Officer
INCLUSIVE DATE : October 2015 – July 2017
JOB DESCRIPTION:
ª Monitor the level of inventory of blank cards and initiate request for re-order. ª Responsible of RTS on-hand inventory report while analyzing possible solutions, validate and assess returned cards to enable successful delivery or for destruction due to collection codes. ª Ensure all cards are accounted for before leaving the office. ª Generates MIS reports such as delivery success rates and RTS on-hand under “block codes”. ª Ensure the accuracy and completeness of reports from courier for delivered and RTS cards. ª Maintain master file of all necessary softcopies and hardcopies pertaining to the courier reports for future reference. Daily reports and logs including output and productivity are maintained in file. ª Provide feedback to various email correspondences and answers calls for various inquiries. ª Ensure various requests logged in eReQuest are properly resolved and closed within agreed turnaround time, including requests for branch divert are properly processed on time. ª Ensure all AR’s for accounts delivered to branches (divert) are returned to CSD and updated in the monitoring file / sub-tracking report. Sending Email follow-up to branches for AR submission. ª Prepare and submission of SLA reports and accruals. ª Coordinate with other department to resolve issues, new products and inserts. ª Responsible in processing of billings of couriers. ª Ensure all issues in card production team should be communicated and reported to card operations manager.
ª Contributes to team effort by accomplishing related results as needed. COMPANY : RCBC BANKARD
Ortigas Center, Pasig City, Philippines
POSITION : Card Production Specialist
INCLUSIVE DATE : March 2010 – September 2015
JOB DESCRIPTION:
ª Responsible for curing of undelivered credit cards by conducting call-outs to CH and get the updated address and cardholder availability.
ª Initiates request of cardholders such; change of billing address, updated or additional contact number; request for upgrades/downgrades of cards; increase in credit limit and card cancellation. ª Receive and address telephone inquiries from internal or external clients regarding card delivery status.
ª Coordinate with service providers/couriers of all rush delivery as well as outstanding cards. ª Responsible of replying email and sending email to clients and customers. ª Prepare weekly and monthly report to identify success rates and overdue accounts. ª Initiate request and handling follow ups of customers in a timely manner. ª Responsible in embossing machine. Followed standard operating procedure while respecting deadlines.
ª Troubleshot minimal malfunction on embossing machine and responsible to report all logs as error encounter to my superior.
ª Ensure all embossing activity should be done within the day. ª Responsible to logs inventory materials used and available in record. ª In-charge in updating the tracking system based on batches of cards released to different couriers. ª Responsible of letter shopping, manual inserts and attaching delivery receipt if required. Ensure all cards are being sorted based on assigned courier area of assignment. ª Perform other related job related to my work as required my superior. COMPANY : PELICAN EXPRESS, INC
Malate, Manila, Philippines
POSITION : Operations Supervisor
INCLUSIVE DATE : February 2005 - March 2010
JOB DESCRIPTION:
ª Directly reporting to the Operations Manager.
ª Assist the Operations Manager in the preparation of reports and other documentation. ª Prepared transmittals, memorandum and minutes of meeting. ª Acts as coordinator of Operations and other departments for transactions related to Operations. ª Proper management of all documents such as memo and transmittals ª Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
ª Ensure continuous growth of all employees (operations) for high demand skill areas whilst maintaining its integrity throughout all dealings. ª Develop and enhance the operations processes and procedure. ª Resolve problems and complaints from internal and external demands of all clients in an effective and timely manner.
ª Supervise the collections, track billings, verifies invoices and follow-up on overdue accounts. ª Ensure systematic and efficient planning strategies for smooth flow of each area and section covered by Operations.
ª Formulates, Implements, and monitor work schedule consistently. EDUCATIONAL ATTAINMENT:
BACHELOR OF SCIENCE IN COMPUTER SCIENCE (BSCS)
Misamis Institute of Technology (MIT), Philippines 1997 to 2001
PERSONAL DATA:
Nickname : DODGE
Date of Birth : July 07, 1980
Place of Birth : Southern Pob. Plaridel Mis. Occ.
Sex : Male
Nationality : Filipino
Civil Status : Married
COMPUTER SKILLS:
MS OFFICE WORD MS OFFICE OUTLOOK MS OFFICE ACCESS
MS OFFICE EXCEL MS POWERPOINT
SEMINARS ATTENDED:
Effective Business Writing
Robinsons Bank – August 2018
Stand-out: Creating a Winning Customer Experience
RCBC Bankard - July 13 to 16, 2012
Customer Service Quality Program
RCBC Bankard - April 13 to 15, 2011
Productivity through effective supervision course
University of the Philippines-Quezon City - November 8 – 29, 2008 REFERENCES:
Rebecca K. Tan
Former Vice President for Operations
RCBC Bankard, Ortigas Center Pasig City
Jojo R. Serrada
Business Administrator – Building Technologies Division Siemens Ltd, Business Gate Building C-1 Riyadh Saudi Arabia
Simonette D. Rago
HR Management Head
Panpisco Technologies Inc, Ortigas Center Pasig City
(02) 636-1528
I certify that all the above information is true and correct to the best of my knowledge.
FLORNANDO R. MALAGUM
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