Information Technology Professional

Darrell A. Mojica Baez

***** ** *** **. • Pembroke Pines Fl 33024 • Cell 754-***-**** • addrpm@r.postjobfree.com

INFORMATION TECHNOLOGY PROFESSIONAL

Seeking position with your firm in the IT management, support or help desk role.

Experienced and knowledgeable information technology professional with 25+ years’ experience seeks to contribute my training and acquired skills within technical support and/or help desk role.

Key skills include:

Adept at Providing Computer Support

Skilled in Systems Troubleshooting, Installations, and Maintenance

Active Directory Domain Service

Microsoft Exchange 2010

Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems

Top Customer-Service and Help Desk Skills

VMWare

Windows Server 2003, 2008 r2, 2012 R2

PROFESSIONAL EXPERIENCE

IBM IT EUT Contractor • 2950 Cleveland Clinic Blvd, Weston, FL• February 2020 – April 2020

Work on IT Migration project. Provides a service, typically in the Migration Team stations from Windows 7 to Windows 10. Provide in-person/face-to-face and/or remote end user Windows PC support services at our Customers site. Supported services include, software break-fix/remediation, Installation, Move, Add, & Change on end user hardware and software.

Notable Accomplishments:

Windows 7 migration to windows 10

Effective Time Management

Interpersonal Skills

Problem Solving

Planning

Computation Skills

Licensing Knowledge

Spirit Airlines IT EUT Contractor • 2889 N Commerce Pkwy, Miramar, FL• September 2019 – January 2020

Work on IT projects, to work in a team, and a degree of self-confidence. Provides a service, typically in the Airports stations from international to domestic sites. Provide in-person/face-to-face and/or remote end user Windows PC support services at our Enterprise Customers site and Airport Station. Supported services include, software break-fix/remediation, Installation, Move, Add, & Change on end user hardware and software.

Notable Accomplishments:

Windows 7 migration to windows 10 complained by FAA

Effective Time Management

Interpersonal Skills

Problem Solving

Planning

Computation Skills

Licensing Knowledge

Municipal Hospital Bernice Guerra • IT Administrator • Sabana Grande, PR • July 2014 – January 2019

As a computer information systems manager my duties are to determines the technological needs of the Hospital and seeks to meet those needs by recommending and implementing computer hardware, software and programs. I’m responsible for administering and implementing all computer-related technologies, including network security, Internet operations and software upgrades. I provide computer help via telephone with end-users while manning the desk-support operation.

Notable Accomplishments:

Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists.

Compiled literature, prepared mailing labels and envelops, and disbursed collateral material.

Managed the verification of all IBM equipment parts and assembled all collateral materials.

National University College • Lead Teacher • Yauco, PR • March 2010 – August 2018

As a Lead teacher I training new students to provide the knowledge and skills to perform as a Repair Technician for Computers and Networks. In it they learn how to assemble, install, configure and maintain computers, peripherals and network equipment, manage the Windows and different operating systems, diagnose and repair problems with the "software" and / or the "hardware", make backup copies and recover lost files, manage antivirus programs, eliminate unwanted file systems, maintain maintenance records, equipment inventories and authorization licenses, as well as support staff in the use of network and peripheral equipment and make recommendations of equipment, programs and improvements to the system of a company. Performed various administrative duties to other teachers.

Notable accomplishments:

Lead Teacher accomplishment of the year 2017

Increased the Knowledge and Skills of professionals

Compumundo • Administrator • Sabana Grande, PR • November 1999 – December 2010

Manager • In charge of a full operational computer business, Sales, programs, service and training to individuals & Corporations. Technical Support for software & hardware. oversee the day-to-day operations, oversee the activities of workers; hire, train and evaluate new employees; and ensure that a company is on track to meet its financial goals.

Notable accomplishments:

Administrator / Owner

Supervising. Training employers up to 5 to 10 employers

Radio Shack • Sales Associate • Yauco, PR • January 1991 – September 1993

Notable accomplishments:

Floor Sales Experience

Supervising. Training employers up to 5

Assisting Inventory and displays

EDUCATION & CREDENTIALS

Instituto de Banca Y Comercio at Mayagüez, Puerto Rico

Technical Diploma for IT Computers and Networks (GPA: 4.00; Emphasis: IT Computers and Networks)

Graduated August 2012

Technical training with the knowledge and skills to perform as a Repair Technician for Computers and Networks knowledge on how to assemble, install, configure and maintain computers, peripherals and network equipment, manage the Windows and different operating systems, diagnose and repair problems with the "software" and / or the "hardware", as well as support staff in the use of network and peripheral equipment and make recommendations of equipment, programs and improvements.

Pontifical Catholic University of Puerto Rico at Mayagüez, Puerto Rico

Bachelor's Degree Computer Information Systems (GPA: 3.36; Emphasis: Computer Management) Deferred July 1993

Computer management courses provide students with practical abilities in evaluating, designing, securing and maintaining computer in information systems degree programs. Common concepts are programming, protecting computer networks, evaluating systems, creating algorithms and efficiency.

Certifications

oCompTIA A+ / Lic Number COMP001020730670

Hobbies & Interests

oHAM RADIO OPERATOR (WP4KOA), BSA, Boy Scout Staff Committee (Troop 1954)

Languages

1.English: Fluent

2.Spanish: Native

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate