Customer Service Manager

SHERIL THOMAS

*** ******** **. ***********, ** **730

561-***-**** ********@*****.***

Qualifications Summary

Attentive and reliable EKG Technician with a thorough understanding of rhythm interpretation and the ability to identify changes in patients’ condition. Strong interpersonal communication skills with a thorough understanding of medical terminology.

Certifications

ELECTROCARDIOGRAPH AIDE

American Heart Association BLS and CPR

Skills Highlight

Performing and Interpreting 12-lead EKGs

Obtaining and Assessing Vitals

Medical Terminology

Quick Books

Staff Orienting and Training

Budgeting and Payroll

Proficient with Microsoft Word, Excel, Outlook

Scheduling

Documentation

Judgment and Decision Making

Health benefits management

Complex Problem Solving

Renovations

Experience

Customer Service

November 2019 to Present

Publix - Casselberry, FL

Greet customers and provide directions to items when needed.

Weigh and scan products.

Accept payment in cash and other forms of tender accurately.

Assists with pharmacy duties as assigned.

Office Manager

May 2016 to October 2019

Boca Inn - Boca Raton, FL

Promote and market the business.

Manage budgets and financial plans and control expenditure.

Deal with customer complaints and comments.

Supervise maintenance, supplies, renovations and furnishings.

Shift Leader

June 2006 to May 2016

Walgreens - Boca Raton, FL

Provide exceptional customer service.

Provide leadership and guidance to employees following corporate guidelines.

Strengthen store image and return-customers by building a strong rapport with customers.

Perform training, scheduling, payroll and cash management duties.

Education

Florida Health Care Academy - EKG Technician Course

March 2020

Orlando, FL

Broward College-Bachelor of Supervision & Management

December 2019

Coconut Creek, Florida

Contact this candidate