Finance, Accounting, and Training

Kimberly R. Carney

**** ****** ****** ● Greenville, NC 27834 ● 252-***-****

addrim@r.postjobfree.com

OBJECTIVE

To obtain a position in retail finance utilizing my Human Resource and Branch experience, within a supportive services role.

SUMMARY OF QUALIFICATIONS

• Certified facilitator/Coaching • Accounting/Managed accounts payable/receivable, and generated invoice reports • Organized/Scheduled Meetings

ACCOMPLISHMENTS

Facilitation/Coaching

• Designed and developed Train-the-Trainer sessions for corporate facilitator to promoted Team work, and bring a higher level of performance.

• Developed, implemented training manuals, as well as, trained average of 30 banking courses per year for approximately 10-20 participants a course for new/existing employees.

• Designed and implemented quick reference guides for in-branch coaching of variety of customer service and employees skill development.

Administration

• Identified, recovered, and reconciled refunds from unclaimed property reportable assets amount averaging $500.00 a month generating a report for accounts receivable. Managed accounts payable and receivable invoices and generated reports

• Notary Public, State of New Jersey

• Implemented various monthly spreadsheet reports for branch personnel and executive management to monitor their weekly activities and delinquent accounts.

• Developed and updated reference manual procedures for branch employees

• Performed analysis on inventory for branch personnel office supplies orders.

Awards/Achievements

• Achieved winner status for checking sales quotas in 1999

• Award salesperson of the month for selling disability insurance while processing home equity loans and lines of credit.

• Received distinguished colleagues award for detecting fraud on senior community accounts.

• Completed Facilitator/Training Certification Program.

PROFESSIONAL EXPERIENCE

Wells Fargo Auto, Raleigh, NC Customer Service Specialist #4 October-2015-Present

Responsible for responding to escalated inquiries, complaints, and compliments regarding Team Member(s) from premier customers, as well as, resolving an escalation items such as: exception to overriding the payments, unblocking accounts online transaction, research of customer issues. Duties may include: communicating with other departments, managers or vendors (rebates, banks) to resolve customer issues; other responsibilities including providing assistance to less experienced representatives; providing one-on-one feedback via email, coaching and mentoring on policies and procedures, new procedural changes ; Prepared documents, letters, correspondence, (PIF, POQ, OCA, Account History letters) to customer, or expediting correspondence, and expediting title release when needed. Establish and maintain positive working relationships with team member(s) and customers by ensuring a high level of excellent customer service.

Wells Fargo Dealer Service, Winterville, NC Customer Service Support #2 October 2015-July 2016

Responsible for servicing the transactional needs of all Wells Fargo Dealer Services direct and indirect auto loan customers via inbound telephone contact while delivering high quality service along with accurate and professional responses to customer inquiries, while adhering to regulatory and compliance guidelines. Handles customer inquiries and processes customer transactions while navigating multiple system screens and accurately documenting the account (i.e. Account File Maintenance, Contract Copies, Statement Copies, Automatic Loan Payment Information, Payoff Requests, Direct Debit Requests, Due Date Changes, Web Site navigation instruction). Cross-sells financial products (Refinance, ALP, Eservices) at the end of each call, as appropriate Sends e-mail requests to appropriate departments to complete customer transactions and documents customer information in computer system.

Regional Acceptance (BB&T), Greenville, NC Administrative Assistant June-2013-April-2015

Prepared and maintain suspicious incident reports (SAR) via the BB&T portal, for evaluation and investigation, as it relates to loan fraud, as well as, dealer watch. Developed end of month reports for Loan Fraud to present to executive management for review.

Reviewed and input dealership agreement documents, while ensuring proper dates, signatures, and documents are accurate, as well as maintain the files in the Agora system, before sending to storage for scanning.

Audited branch personnel monthly, as well as, created analyzed data report for executive management on a quarterly basis for Dual Control Check Logs. Assisted branch personnel in problem-solving and/or answering appropriate questions for formatting structure on Franchise and/or Independent dealer agreement. Provided clerical support when necessary for executive management and personnel, but not limited shipping and receiving overnight packages, as well as providing assistance on special projects. Compose correspondence as directed. Screen calls/voicemails and handle or route to appropriate people.

Vantage South Bank (ECB) Greenville, NC Deposit Operations Clerk #2 April-2010-May-2013

Reviewed and updated overdraft policies to allow branch personnel to have a better understanding of various guidelines to collections accounts. Pull various reports daily, to monitor for suspicious activity on large deposit accounts, reviewed process procedures of branch personnel for accuracy and errors, with a brief summary for auditing purposes. Input and monitored charged-off accounts in our secondary collections agency Transworld system and ChexSystems to recover loss of profit. Reviewed and Reconciled Transworld Systems Invoice on a monthly bases for crediting or debiting our general ledger account, to use for end of month loan loss purposes. Prepared monthly spreadsheet to inform executive management and branch personnel of potential loss. As well as, a brief assessment report to analyze monthly losses and recoveries, utilizing the 55% calculation for the executive management.

Vantage South Bank (ECB) Greenville, NC Customer Service/Personal Banker April 2010-August 2012

Greeted and assisted customers with routine bank transactions including; deposits, withdrawals, check-cashing, loan payments, cash advance, credit card payments and issued account holds/closings when appropriate. As well as ensuring accuracy of cash drawer at end of shift. Provided a full range of banking services to individual customers, emphasizing personal financial needs and services. Developed strategies to grow the client base and implement appropriate sales plans to target prospective customers. Cross-sold other consumer and business deposit products and services.

PNC Bank, East Brunswick, NJ Human Resources/Facilitator July-1997/Jan-2002

Recruited, Hired and Trained employees for vacant positions within sectors. Trained Executive management, branch personnel, and new hires RCB orientation, zero tolerance issues/sexual harassment awareness program, federal regulations, platform/teller training and in branch coaching. Led groups of trainers in developing leadership and teamwork for environment. Developed and coordinated monthly facilitation meetings and communicated to training staff Policy/Procedures to achieve employee productivity. Trained users on new Software/Hardware product. Handled all aspects for locations agenda from preparation, setting up of training room sites, training of users, and follow-up in branch locations.

PNC Bank, North Brunswick, NJ Assistant Manager July 1997- June 2000

Responsible for daily branch operations such as; reviewed, and approved overdrafts for Branch customers’ accounts, processed wire-transfers with million dollar limit, as well as, approved wire transfers as secondary personnel review, opened checking/Savings/Safety deposit accounts, opened Certificate deposit accounts (CD’s), reviewed, applied, and approved automobile, and home equity loans (lines of credit).

Managed direct reports responsibilities which include assisting teller line with vault balance, audited branch employees for accuracy on account openings as well as teller processing. Provided in branch coaching/recognition and developing employee’s gifts, as well as, managing risks levels, embracing diversity, maintaining ethics and integrity. Handled marketing and design for in-branch sales, as well as coaching branch team on the overall objective of growth, retaining customer’s relationships and ensuring profitability.

Bonded employee as Bank and Federally Insured Institutions under Section 19 of the Federal Deposit Insurance Act (FDIA) and Section 205(d) of the Federal Credit Union Act (FCUA)10 governed with background checks in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Sovereign Bank, Union, NJ Assistant Manager March 1997-July 1997

Responsibility Duties include managing and supervising 4 direct report employees, assisting customers, and providing excellent customer service. Ensures operations are conducted in accordance with established policies, legal and regulatory requirements, and audit standards were upheld. Provides suggestions for improved effectiveness, and ensure branch security operations.

Assists with opening and closing the building in accordance with set hours, along with branch balances for all transactions at the close of each day. Proofs Tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed. Completing month end certification of all cash items and negotiable instruments general ledgers. Assists with Financial Service functions; duties include servicing all related Checking/Savings accounts, certificates of deposit, and with loan closings and disbursements. Promotes branch business development and seeks to broaden customer base. Actively cross sells Company products and services. Acts as a Loan Officer, processing and approving customer loans within established policies and limits.

Summit Bank, Piscataway, NJ Assistant Manager September 1995- March 1997

Responsibility Duties include managing and supervising 1 direct report and 5 indirect employees on the teller line, assisting customers, and providing excellent customer service. Managed daily branch operation such as; fulfilling positions upon absence of the Branch employees. Managing the section customer service objectives including handling exceptions in overdrafts, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed.

Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures. Participates in personnel decisions as appropriate including scheduling, disciplinary actions, and evaluating performance.

EDUCATION

EDUCATION/ Experience: High School Diploma, Some college courses; Accounting, Auburn University, Auburn, Accounting /Bookkeeping Administrative/Shorthand, Retail banking and Credit Union Experience. CFT’s educational programs, related seminars for retail banking positions, as well as, credit union Positions. Facilitation/Trainer Administration: Completed certification Program, East Brunswick, New Jersey

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